A quick trip to Scotland via Thai J

[RooFlyer]

A post-script to this thread. I noted that I was involved in an accident where I was certain that he other driver was at fault:

My first trip to Aberdeen airport ABZ. First to return the hire car and report the damage. Had all the info to hand (seemed to surprise them!) which they bundled together pretty efficiently. I learned that they have 'standard' charges for the type and magnitude of damage, and they boost it a bit to cover 'loss of service' of the hire car. These all non negotiable. In my case the charge was about 900 pounds. Reduced to 600 pounds by my excess insurance with them. This put on my card (no points though ) to be refunded when the other party's insurance pays up. Even if they don't (and they almost certainly will, given the state of the other driver), my own travel insurance will cover. But its a bit inconvenient to have A$1,200 charged to me for a month or two.

OK. After almost 2 months and not hearing anything, I called Avis in the UK. Was told that I couldn't speak to anyone in 'claims' and that I had to send an e-mail, and they would respond within 3 weeks. Argh! But I did that.

After not hearing anything in 3 weeks I called again. This time I was told, yes, of course I could speak to claims (A-r-r-r-r-g-g-g-h-h-h!!!). Got a nice lady who said that yes, the other side had quickly conceded fault and that yes, their payment back to Avis and me was overdue. She'd follow it up that day. A week later I got an e-mail saying funds were being processed and so, on 3rd April, about 3 months after I returned the car, my credit card was credited with the excess I paid. Thanks to FX movement, I'm up about $50 (Edit: corrected from $100) up on the 'deal' - but that's very thin 'compo' for having $1,200 on my card for 3 months!