AA.com "preferred seat" selection now available online for Qantas (oneworld) Elites

[drewbles]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

I concur with serfty. All my current AA bookings managed via aa.com let me select premium seats with my QF FF in.

 

[dfcatch]

I concur with serfty. All my current AA bookings managed via aa.com let me select premium seats with my QF FF in.

I just made a whY booking using my QF WP # through the US site last week ORD-SFO. It only allocated me standard seating. I could see the premium seats but couldn't select them.

Called US reservations, was very impressed that the automated system connected me straight to the Executive Platinum line, and the pleasant lass was "my system is letting me select that seat for you, that's done, is there anything else today sir?"

Perhaps hit and miss on the website, but nothing a quick call couldn't fix

 

[Worldtraveller8888]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

For those who are able to access these seats on AA - after you select them, does it maintain the seats in the booking for you?

I've got some AA flights coming up and can select seats (via the QF site), but once I've done the last sector, I get a message to say that the seats cannot be confirmed. My 'Manage Booking' screen then shows 'No Preference'.

Is anyone else getting the same problem?

 

[docjames]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

For those who are able to access these seats on AA - after you select them, does it maintain the seats in the booking for you?

I've got some AA flights coming up and can select seats (via the QF site), but once I've done the last sector, I get a message to say that the seats cannot be confirmed. My 'Manage Booking' screen then shows 'No Preference'.

Is anyone else getting the same problem?

They are the preference seats. Try going into your booking via AA.com (using AA's 5 digit locator, not the QF 6 digit) and see if you can secure them there. The alternative as noted in a previous post is to call AA who should be able to allocate if you have appropriate status.

 

[serfty]

I just made a whY booking using my QF WP # through the US site last week ORD-SFO. It only allocated me standard seating. I could see the premium seats but couldn't select them. ...

FWIW, my most recent issue was one of being able to select "remium"/Exit seats, but the confirmation would fail.

 

[drewbles]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

I just made a whY booking using my QF WP # through the US site last week ORD-SFO. It only allocated me standard seating. I could see the premium seats but couldn't select them.

Called US reservations, was very impressed that the automated system connected me straight to the Executive Platinum line, and the pleasant lass was "my system is letting me select that seat for you, that's done, is there anything else today sir?"

Perhaps hit and miss on the website, but nothing a quick call couldn't fix

I've noticed it can take a few minutes for the system to recognise you're OWE status. I've often just given it 30 minutes, gone back in, and the seats all open up.

This worked for me with a QF issued ticket connecting to an AA flight too, just used the AA ref via their website, and seats are done.

 

[dfcatch]

I've noticed it can take a few minutes for the system to recognise you're OWE status. I've often just given it 30 minutes, gone back in, and the seats all open up.

This worked for me with a QF issued ticket connecting to an AA flight too, just used the AA ref via their website, and seats are done.

No such luck, still not allowing me to select them (not that I need to change, just out of curiousity), I put my number in when u booked on aa.com and the email confirmation recognized OWE status straight away.

Oh well, doesn't faze me, as long as I get the seat one way or another. But glad to hear it works for some.

FWIW, previous bookings made via QF and then changed via AA.com have allowed me to choose premium seats

 

[stark]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

Hi all, just a quick question about preferred seating. As a QF SG, would I be eligible for preferred seating? Judging by this thread WP are fine but the AA site seems to only mention their on status levels for preferred seating.

 

[MattinCBR]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

Have a booking BOS-LAX,DFW-BOS in May/June.

I get the preferred seats showing as available on AA.com, but can't select them online, just comes up with an error. Rang AA - got put through to the EXP line, they told me that the premium seats aren't available to oneworld elites (I'm WP).

Tried calling back and got the same answer. Oh well, first time in AA economy in 5 years, and currently at row 20 - cost to upgrade the three of us to First - $6800 :shock:

So a different data point.

Matt

 

[stark]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

Have a booking BOS-LAX,DFW-BOS in May/June.

I get the preferred seats showing as available on AA.com, but can't select them online, just comes up with an error. Rang AA - got put through to the EXP line, they told me that the premium seats aren't available to oneworld elites (I'm WP).

Tried calling back and got the same answer. Oh well, first time in AA economy in 5 years, and currently at row 20 - cost to upgrade the three of us to First - $6800 :shock:

So a different data point.

Matt

$6800? ouch

I just made the bookings and can see the preferred seating but it's all greyed out. Don't think I'll bother calling after your experience, luckily they're only short flights.

 

[serfty]

Sometimes the status related to your FF number does not get recognised in the booking.

In these cases I call to have it removed.

Then a day later I call again to have it added; often this fixes the issue.

 

[stark]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

I just made the bookings and can see the preferred seating but it's all greyed out. Don't think I'll bother calling after your experience, luckily they're only short flights.

I just checked my booking again and was able to select preferred seats. No idea what/if anything changed, but I'm happy

 

[Sprucegoose]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

With the OZ portal it seems a litlle flakey; sometimes yes, sometimes no.

Sometimes it can be rectified by removing and re-instating your FF number. (It can be done using the OZ portal). I have contacted AA in a situation where it was not working and they allocated the seats for me (eventually).

It seems fine when using the USA portal.

Serfty,like you i have six digit FF number. Do you put the zero in before the start? Qantas has always done this on correspondence etc

Does it make a difference?

 

[serfty]

...

Does it make a difference?

It does not seems to make any difference on aa.com.

I use the 0 prefix generally by default as this has caused issues in the past (not with AA).

 

[NM]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

Serfty,like you i have six digit FF number. Do you put the zero in before the start? Qantas has always done this on correspondence etc

Does it make a difference?

It does not seems to make any difference on aa.com.

I use the 0 prefix generally by default as this has caused issues in the past (not with AA).

It makes a difference to BA. Without the leading zero(s) to make an 8-digit membership number, BA does not recognise OneWorld status.

 

[gumpy]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

I'm getting no love from the AA system.

At first they didn't recognise my ff number so all the seats appeared to be unavailable...

then a couple of days later the preferred seats turned up but i'm not allowed to get into them... Even tried calling AA up and they couldn't put me in there. She said I can get allocated at the time of check in... lame...

 

[serfty]

...
then a couple of days later the preferred seats turned up but i'm not allowed to get into them... Even tried calling AA up and they couldn't put me in there. She said I can get allocated at the time of check in... lame...

I had a similar experience last year - I could select exit seat but it would not confirm.

I called AA in Oz; I did receive the initial canned type responses but I persevered pleasantly without letting the agent put me off. It took a lot of explaining but eventually they allocated the seats for me. It helped that I had another existing booking for the same class/citypair for which I could properly select preferred seats which they could compare with.

However, most of the time AA.com booked flights in economy work fine for me.

(Currently I have selected in 9A both ways for another booking on S80 flights between LAS and LAX).

 

[Ewing]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

I'm booking a few American Airlines flights for travel in August. Here's what I've found works for selecting "preferred" seats as an Emerald:

• Book your flight on the Australian site, but do not enter your frequent flyer number.
• Go to aa.com (US site) and open your booking when you have your PNR.
• Enter your frequent flyer number in the booking. You will still be unable to select preferred seats.
• Logout on the US site and open your booking again.
• Select your preferred seat.

If you have already entered your number but are unable to select preferred seats (or are receiving an error), you can actually remove it on the Australian site. Do this and then follow the steps above to add the number again on the US site.

I've now done this successfully on a few bookings, including fixing one booking where I received an error .

If you follow the steps before the booking has been ticketed, you will note that the e-ticket confirmation acknowledges your status:

The booking I made where I entered the number on the Australian site only did not not acknowledge my status and I therefore presume that was linked to why I was unable to select the preferred seats.

 

[dodgeyhack]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

Ok so I'm OneWorld Ruby. My bookings were made by a travel agent (AA1407 21/7 and AA523 26/7).
I can log into the US site but not the AU site (so can't remove my FF number).
The US site shows no premium seats available on my first flight, although expertflyer shows some as available. It gives me an option of 16E or 16E.
On my second flight there are some premium seats available for a fee. I'm currently allocated 31F - right next to the engine so I'll pay the fee if I have to but I was under the impression Ruby didn't have to.

I'm wondering if the AA site isn't picking up my status.
The Australian call centre wasn't very helpful. They weren't really answering my questions.
They also stated there were premium paid seats available but on the AA seat selection site there are.

Is it worth a call to the US number?

 

[serfty]

Re: AA.com "preferred seat" selection now available online for Qantas (oneworld) Elit

...

I'm wondering if the AA site isn't picking up my status.
The Australian call centre wasn't very helpful. They weren't really answering my questions.
They also stated there were premium paid seats available but on the AA seat selection site there are.

Is it worth a call to the US number?

No need to call the US number.
Call AA on the the 07 number again and ask them to remove you frequent flyer number. Don't explain why, just ask them to do it.

(You probably know more about Ruby benefits on AA flights than they do.)

Then call again and check there is no number in your booking.

Then try to enter your number using AA.com. Better selection may then become available.