Absolutely Disgusted with Qantas

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But this is only because I take your posts on trust.

I have never asked anyone to take a single post of mine on trust - they can choose whether to do so or not. I am glad if you do, it's not the end of the world if you don't, I'm delighted if you've ever personally benefitted from anything I've posted, I'm sorry if the opposite has occurred.

However a crucial difference: I (and I believe I can speak for many others on this one) have never sought to present my opinions as fact and on the contrary have tried to understand other people's points of view when they differ from my own, whereas the OP, not only in this instance but also in the referenced threads, has not only attempted to pass off an opinion without any real basis as fact but has consistently refused to accept that there may very well be very legitimate factors influencing why she experienced things the way she did.

For all I know you are an impoverished university student with a unrealised yearning for travel writing trip reports inspired by a creative literary competency who never sets foot outside of a university campus.

Thanks for the compliment. :D

...my point is that we must surely take each others posts on trust?! :-|

I totally agree that there is much we don't know. But why are people writing the OP off as an "emotionally unstable" person without any real evidence. Others are using previous posts to portray the OP as a serial complainer when the written evidence is contrary. This is grossly unfair.

I take your point, and i agree that it is always better to give someone the benefit of the doubt especially on the internet where words and intentions can so often be misinterpreted. However, when a pattern of behaviour is detected in the way someone posts and is enough to cast a shadow on the integrity of that poster, I don't think you can fault people for being dismissive of that particular member.

And expanding on that point - "complaint" threads are started on this forum all the time, by AFFers both old and new. Why then do the responses vary so much, even between threads started by new members. I believe this has a lot to do with how someone attempts to put his/her point across, and his/her ability to heed advice and accept critique where necessary.


And what of rudeness, if it did indeed occur? I personally have been exceptionally rude to certain employees/managers at QF and I freely admit to it. I reluctantly report that such rudeness was effective when polite, patient and logical enquiry were unproductive. Would you find my rude behaviour sufficient to justify preceding bad service or preceding bad delivery of product? Or inappropriate when more polite methods don't work?

We're getting into YMMV territory here, but since you asked...

I believe in karma. I believe that employees/managers are also human beings with feelings like you and i. I'd always endeavour to treat other people the way I want to be treated. But I'd admit to having been short with employees at times. And I might have been at various times frustrated by the responses I've gotten. After the fact however, I do reflect on why I got such an outcome and whether I've deserved it. I try to put myself in the other person's shoes. I try to examine whether or if I have any cause for complaint, or is the unpleasant situation my own doing. A bit of a roundabout of an answer and does not address the question directly but hopefully I have offered my thought process on this sufficiently.

If we cannot take the OP's perception of rude and unhelpful behaviour (as stated in her post) at face value, how can we ever respect any other posts made on this blog? :shock:

See above.

Let me ask a different question. Surely, IF people feel that a post or poster is not "dinkum", surely the appropriate action would be a report to one of our excellent Moderators with a request for removal of post or suspension of account? ;)

I think that has been done before but it was an extreme scenario. I am in no way thinking that this particular OP is being completely dishonest, and I try to give people the benefit of the doubt - if you care to notice my frustration was directed, like Will and others have pointed out - the OP's tone of delivery and the seemingly total refusal to admit that somehow she was her own undoing even when the facts have been so clearly set out.

Perhaps if your own taste in Pinot Noir does not accord with mine I should question your right to be member of this forum or discount publicly your opinions and points or view? :shock:

You have no right to question my right to be a member of this forum just because you disagree (and since when has anyone questioned the OP's right to be a member of this forum ???), but you do have the right to vigourously challenge my opinion and even attempt to change my point of view. And isn't the latter activity what we both are engaging in right now? ;)

Personally, I don't find the UA intervention extraordinary. I find it entirely plausible that QF regularly leaves folk stranded and a smart and eagle eyed competitor would recognise opportunity.

That's verging on clutching at straws there... I think I will have to experience truly appaling service from QF staff myself to make sense of this but even then I still maintain that at T-25 minutes the UA staffer would have plenty of better things to do than to rescue stranded pax.
 
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Appreciated, Alanslegal! Thanks for the clarification.

But the OP's original post cited rude and unhelpful behaviour, not failure to get on the flight as her issue. I don't read any expectation on her part of QF having to go "above and beyond". She even mentions respecting the airline's processes.

And what right have we to judge her on events that have not even occurred (non existent posts about baggage not making the flight)? Should I imagine a post that you might make on and rip into you for something you haven't even written? :shock:

Can you not accept the possibility that despite the OP's lateness, that the QF were simply, well, rude and unhelpful? Why is this so unbelievable? It's happened to me. And others.

Why are you so determined to pass the OP off as a crazed ranter and raver and be so presumptious about how she might behave in another situation?

Do you not think that QF could have done something for this person - helped her to transfer to a later flight, perhaps? Directed her to the sales desk?

If you look back to a post she made last year regarding being very upset about getting upgraded, and demanding that it should have happened because she bought an upgradeable ticket .. well, it kind of sets the scene doesn't it. The only posts to AFF have been unsubstantiated whinges.
 
the OP, not only in this instance but also in the referenced threads, has not only attempted to pass off an opinion without any real basis as fact but has consistently refused to accept that there may very well be very legitimate factors influencing why she experienced things the way she did.

...However, when a pattern of behaviour is detected in the way someone posts and is enough to cast a shadow on the integrity of that poster, I don't think you can fault people for being dismissive of that particular member...

Hi QF009 and many thanks for the extensive clarifications. Actually I agree (mostly) with your points of view and in reality would be happy to sample any Pinot Noir you recommend! :D

IMHO, I am still having a lot of difficulty understanding why people find the OPs posts baseless in fact (any more or less than any other posts on this forum, which are essentially anecdotal notes) excepting the brevity of post and free flowing syntax.

Nor can I find any reference in the limited sample of ten posts suggesting she is refusing to accept factors influencing her experiences.

I am not detecting her to be any more ignorant than I myself was a few years ago (as a 50-100 flight per year traveller), before discovering the wealth of info and divergent opinions on this and other blogs.

I am not sure that a few threads each with a couple of follow up posts can establish a "pattern of behaviour" such as to "cast a shadow on integrity".

I think we should leave it there - agree to disagree - because further analysis would get personal and the Moderator has rightly drawn the line in the sand! ;)
 
I think we should leave it there - agree to disagree - because further analysis would get personal and the Moderator has rightly drawn the line in the sand! ;)

Agreed. :cool:
And having said my piece I shall bow out gracefully from this thread ...
 
If you look back to a post she made last year regarding being very upset about getting upgraded, and demanding that it should have happened because she bought an upgradeable ticket .. well, it kind of sets the scene doesn't it. The only posts to AFF have been unsubstantiated whinges.

Please, Flashware, just read the grand total of 10 posts the OP has made to this forum and you will see the following:

- she mentions trying to upgrade on several (four) BNE-LAX flights unsuccessfully
- she actually asks forum members if going through SYD would increase her chances (it is thus very ironic someone suggests that he should be going through BNE not SYD in this thread!!!)
- she also asks how to master the upgrade system
- she asks for tips on finding low cost fares to the USA
- one time she was sandwiched in a seat between some family's children, which I think would have tested anyone's patience
- another time she was told that all seats were full in J so she couldn't upgrade only to find empty seats on the flight, so obviously she finds that incomprehensible (especialy having spent extra money on a ticket that could be upgraded)
- and then she had the missed connection experience

That, my friend, hardly "sets the scene" for an "unsubstantiated whinger".

In many cases she is asking for insight from forum members.

I really can't see why you or anyone else on this forum choose to single the OP out for such harsh critique.

What's the deal anyway, suddenly nobody is allowed to get upset by poor customer service? If somebody isn't as knowledgeable as you , you assume the worst about them?
 
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Funnily enough,

Post # 7 on her http://www.frequentflyer.com.au/community/open-discussion/upgrades-pffttt-11250.html thread quotes:

Good Grief... in NO way was I implying that the mothers and their children not be allowed on the flight.. I am a mother myself.... I was simply stating that the airline should NOT have sold the seat situated between them.... I will leave it at that.

So QF shouldn't put anyone in those middle seats yet they MUST make sure business class is never empty? The OP simply cannot have it both ways.
 
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There's a few more curve ball posts out there but I will cease my comments for now ;)

Happy flying everyone.
 
An interesting discussion here though I believe a few people (no names, no pack drill) need to sit back and look at the situation from the other persons perspective. ;) :cool:
 
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Hi all,

Indeed, a very interesting thread which I have followed profusely!!

[FONT=Times New Roman, Times Roman, Serif]“The time has come,” the Walrus said,[/FONT]
[FONT=Times New Roman, Times Roman, Serif]“To talk of many things:[/FONT]
[FONT=Times New Roman, Times Roman, Serif]Of shoes—and ships—and sealing wax—[/FONT]
[FONT=Times New Roman, Times Roman, Serif]Of cabbages—and kings—[/FONT]
[FONT=Times New Roman, Times Roman, Serif]And why the sea is boiling hot—[/FONT]
[FONT=Times New Roman, Times Roman, Serif]And whether pigs have wings.”:idea::cool::shock::mrgreen:[/FONT]​


But I think for all concerned, let's leave it at that and if the OP comes back and add clarifications, we can start again otherwise, let's just get out of the kitchen.

And I am outta here!!:D

Ric​
 
Funnily enough,

Post # 7 on her http://www.frequentflyer.com.au/community/open-discussion/upgrades-pffttt-11250.html thread quotes:



So QF shouldn't put anyone in those middle seats yet they MUST make sure business class is never empty? The OP simply cannot have it both ways.

Well, Alanslegal, our logical processes work in very different ways!

My reading of the post (which may be incorrect) is that the OP became stuck in a middle seat in the midst of a family group. That doesn't sound too smart to me on QF's part in terms of allocating seating arrangements (although it may have reflected seating requests by the family).

According to her posts she was told by QF that she couldn't upgrade because there were no empty seats in J. This was not true according to her own observations. QF made an excuse for not providing an upgrade and then were caught out with a simple observation exposing their lie. So no, she did not make the judgment on the premise that QF must fill all J seats and construct a whinge thereon.

It is perfectly understandable how she became disaffected by deriving a perception of being lied to by QF, a situation compounded by the fact that she had paid extra to have a chance of an upgrade and then been subject to poor seating allocation in Y, which left her stuck in amongst some family's sprogs.
 
Bedtime for me folks - thanks for the input! Another day and another (hopefully different) thread tomorrow! :D
 
There's a few more curve ball posts out there but I will cease my comments for now ;)

Happy flying everyone.

Thanks, Alanslegal - our last posts crossed so let's pick up on another thread, another time! Have a good one! :D
 
- another time she was told that all seats were full in J so she couldn't upgrade only to find empty seats on the flight, so obviously she finds that incomprehensible (especialy having spent extra money on a ticket that could be upgraded)

I wonder if she was told that J was "full", or that "there were no upgrades available"

I also wonder if the QF staff was rude as a result of her being rude to begin with? People miss that bit too. I've found everytime I have kept my cool and been polite I get looked after, start getting angry and it gets me nowhere.

I was running late from JQ to QF in Sydney (it was only DOM). Got to the check in and explained to the CSR what had happened (after he said the flight was closed). I Even offered to miss that flight (it was 20 mins til departure). He said "stuff that, I can get you on this flight with your baggage" and he did.
 
I think its time to sit on this thread now. We have not heard back from the OP for a long time and there is much speculation about what might have been meant or what might have happened.

If missanalytical wishes to post further information on this thread, please send a PM to the moderators and we will re-open the thread for posting. but for now its time to move on to other forms of speculation.
 
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