Accor Stays Booked Through OTA

[kangarooflyer88]

I'm sure there must be a thread somewhere regarding this but a quick perusal did not reveal such a thread. I'm an Accor+Platinum looking to use up some of the Qantas hotel vouchers I have from Points Club and am wondering if Accor properties booked through Qantas Hotels would count towards elite night stays and whether I would receive my Platinum benefits on such a stay? I suspect the experience here might be mixed and depend on channel booked. For instance, when staying at Accor properties booked through my employer's travel agency (CTM), there was no issues linking the stay to my Accor account and receiving ALL benefits and status nights.

-RooFlyer88

 

[oz_mark]

Generally, a stay booked through Qantas Hotels would not qualify for nights/points. CTM is probably regarded as a traditional agency.

Eligible stays include are those made through

1. Accor distribution channels (Websites, Accor booking office, hotels) and
2. traditional travel agencies connected automatically to the Accor booking office.
   

Ineligible stays are those made through a

1. reseller,
2. tour operator or
3. third-party online travel agency (such as Expedia.com, booking.com, etc.)

As for other benefits, some hotels give them, some don't.

Post automatically merged: Yesterday at 12:32 PM

Generally, a stay booked through Qantas Hotels would not qualify for nights/points. CTM is probably regarded as a traditional agency.

Eligible stays include are those made through

1. Accor distribution channels (Websites, Accor booking office, hotels) and
2. traditional travel agencies connected automatically to the Accor booking office.
   

Ineligible stays are those made through a

1. reseller,
2. tour operator or
3. third-party online travel agency (such as Expedia.com, booking.com, etc.)

As for other benefits, some hotels give them, some don't.

 

[RooFlyer]

There is no opportunity to put your Accor number in a Qantas Hotels reservation. If you offer it at check-in, it will certainly be declined.

 

[sudoer]

For instance, when staying at Accor properties booked through my employer's travel agency (CTM), there was no issues linking the stay to my Accor account and receiving ALL benefits and status nights.

https://all.accor.com/loyalty-program/legal/terms-and-conditions-en.pdf

Page 3 explains why your CTM booking was eligible and Qantas Hotels is not.

Eligible Stay: Stay booked at a participating hotel at eligible rates (as defined in Article 7.1 ‘Rates Eligible to Earn Points’) via Accor distribution channels (Websites, Accor booking office, hotels) and traditional travel agencies connected automatically to the Accor booking office. Stays booked through a reseller, tour operator or third-party online travel agency (such as Expedia.com, booking.com, etc.) are not considered Eligible Stays and do not earn Points or Eligible Nights towards a Status level.

Page 15 explains why you would not be entitled to any status benefits on a Qantas Hotels stay.

9.1 Programme benefits and services relevant to all Members
Only the cardholder Member is entitled to the benefits associated with the membership card. These benefits are offered only for Eligible Stays, with the exception of Day Use bookings as defined herein.

 

[SYD]

Most hotel programs work this way but it must be confusing for peeps who see the close tie with QF and Accor and therefore book via QF Hotels.

No big deal as a once off but not a good idea if seeking status will ALL (or worse, have status).

 

[Lynda2475]

No big deal as a once off but not a good idea if seeking status will ALL (or worse, have status).

I gave up ALL status night earn and benefits (free welcome drink) on a stay at the Fairmont Chicago by booking with QF Hotels because for my particular stay QF Hotels was almost $500 cheaper and I could pay in AUD. No free drink was worth $500 (plus bonus QF points). YMMV but I wasn't going to get to Platinum due to those nights anyway.

 

[MEL_Traveller]

Can confirm no benefits booking through Qantas.

Personally i can’t understand why not. QF and ALL launched their partnership with great fanfare, even upgraded the status of qantas FFers (I got gold or something?). So you book through Qantas and get zero recognition when turing up at an ALL property.

Pretty misleading on ALL’s behalf.

 

[bullerdude]

Can confirm no benefits booking through Qantas.

Personally i can’t understand why not. QF and ALL launched their partnership with great fanfare, even upgraded the status of qantas FFers (I got gold or something?). So you book through Qantas and get zero recognition when turing up at an ALL property.

Pretty misleading on ALL’s behalf.

Yep massive miss for qantas’ tie up with Accor that uoi won’t get status benefits if you book via qantas hotels.

 

[elanshin]

Yep massive miss for qantas’ tie up with Accor that uoi won’t get status benefits if you book via qantas hotels.

It would be very hard for Qantas given they're a reskin of Expedia iirc.

 

[MEL_Traveller]

It would be very hard for Qantas given they're a reskin of Expedia iirc.

I out this squarely on Accor and ALL. They’re the ones giving away things like free status, but then won’t honor benefits.

 

[RooFlyer]

I out this squarely on Accor and ALL. They’re the ones giving away things like free status, but then won’t honor benefits.

You book though Accor, you get Accor benefits (points, stays, status recognition). You book through Qantas, you get Qantas benefits (points).

You book Qantas flights/stay Accor you get points in the other program as well - that's the mutual bit.

The lack of hotel program recognition through booking through Q Hotels isn't unique to Accor, of course.

 

[MEL_Traveller]

You book though Accor, you get Accor benefits (points, stays, status recognition). You book through Qantas, you get Qantas benefits (points).

You book Qantas flights/stay Accor you get points in the other program as well - that's the mutual bit.

The lack of hotel program recognition through booking through Q Hotels isn't unique to Accor, of course.

Yes, i found out the hard way!

While I was aware that booking through third parties excluded ALL benefits, I made the [incorrect] assumption that the huge launch of the ALL/Qantas partnership meant that booking through qantas would still get you ALL benefits.

Nowhere was it clearly stated that - despite the partnership - booking through Qantas would void all benefits.

I mean it simply doesn’t make sense to book through qantas, for the same price as ALL direct, but to forego all your hotel status benefits!

 

[Daver6]

To be fair, seems like ALL is in bed with most airlines.

Post automatically merged: Yesterday at 9:49 PM

To be fair, seems like ALL is in bed with most airlines.

 

[jase05]

To be fair, seems like ALL is in bed with most airlines.

Yep.
The QR partnership looks pretty good and we will probably move over to that.
Get a few Avios along the way plus as a Diamond member of Accor you get QR Platinum if you fly 1 QR flight