Ok, I have finalised my battle with CBA, and I lost. I am a former banker(wanker) with a lot of experience in credit assessment and approvals, I get it.
Got approved under their serviceability policy, then declined for failing serviceability and they wont tell you why. This is obviously the status quo now.
I applied online, was conditionally approved for 10k limit, which I dropped to 6k. The Decision is approved subject to verification of income, Uploaded 2 payslips as requested, and waited. 2 days later its declined without explanation.
I rang to question this knowing full well that they wont give me a detailed answer but I am a PITA bank customer (see above, I cant tolerate incompetence) and they said that the Assessment team decided that it failed serviceability. That is nonsense, because the online assessment calculates serviceability according to policy. The reason for this is to save time, and remove subjectivity. For a human to override this is a serious action, means that they discovered a discrepancy so huge, that they couldn't question it, and instead just flat decline. This is what a Credit Manager does when its a customer that the bank doesnt want, for one reason or another, like he dresses funny or the discrepancies are obviously lies.
So I tell the lady this and despite the obvious spiel she is reciting (to be honest CBA staff are pretty good) she realises I know what I am talking about, and offers to escalate to assessments for a 2nd look and a response.
Additionally, i thought it strange the Application process did not ask me if I had any assets. maybe I accidentally clicked 'dont have any'. She said sometimes the application doesn't ask for them because assets dont pay debts (yeah i know), but that seem so odd because assets form an important picture about the applicants creditworthiness. For example a person that claims to have an income surplus, should have assets to demonstrate that. If he doesnt, then something is missing from his story and should be questioned at least.
24 hours later she rings back and reads out what is obviously a long prepared statement. Just really virtue signalling BS about protecting me froim financial difficulties without saying anything. One obvious lie thrown in that the Online Assessor doesnt take into account debts outside the banks, and she kept repeating the issue that I had too many debts, Not the total limits $ amount, but the number of accounts. I have 3 HL splits albeit <$140k and 4 credit cards. Seems having 4 credit cards is an issue. She said they wouldn't indicate how much I need to reduce CC limits by to be approved. She never even said my CC limits was too high.
I can only conclude CBA has adopted a new policy not yet programmed into their systems. Might explain why it took 90 minutes in the phone queue to speak the credit card dept.
Or the fact that I didnt record my assets mucked up the application, but if thats the case, why wouldnt they say so.
I will wait 3 months and try again.
p.s. this is the first CC application i have made since 12/2018. cancelled 3 in last 12 months.