this is not surprising. I love emirates for the facilities they offer and far superior to our qantas be it inflight or at the lounge. My experience at Dubai airport was bad both times I passed through. They would not let me through the priority gates and stated that I had to be an Emirates Platinum to use the facility. Unfortunately I misplaced the fast track card and the ground staff lady was so rude. She even threatened to tell the immigration authorities not to let me through. Complained to emirates and got the standard response after 30 days. Hope you will not hold this and still use us. Why would I?