Amex "I'm going to cancel my card" - bonus points given thread.

I wasn't expecting much as I've only had my card for 10 months. Called to ask if I could change my Velocity Platinum to Qantas Ultimate, I was told I can't change card types and would need to cancel and apply again. I asked if I could get a retension offer and was told there's no retention offer available at the moment. Got transferred to the cancellation team and the card was cancelled.

I was then asked why I cancelled and I explained I have enough velocity points and I wanted to change card types. I was then offered to change to the Amex Platinum Edge credit card instead. I then asked if I just kept my Velocity card would I get a retension offer. They offered 15,000 velocity points which I took and my card was reinstated.
 
TerenceM said:
I wasn't expecting much as I've only had my card for 10 months. Called to ask if I could change my Velocity Platinum to Qantas Ultimate, I was told I can't change card types and would need to cancel and apply again. I asked if I could get a retension offer and was told there's no retention offer available at the moment. Got transferred to the cancellation team and the card was cancelled.

I was then asked why I cancelled and I explained I have enough velocity points and I wanted to change card types. I was then offered to change to the Amex Platinum Edge credit card instead. I then asked if I just kept my Velocity card would I get a retension offer. They offered 15,000 velocity points which I took and my card was reinstated.
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Did you have any major spends on your card ? If I may ask , what was the average monthly spend on your card.
 
My annual fee posted yesterday and I am planning to try the cancel my card process to get some retention points. However can I please ask what will happen to the travel credit being offered in both the cards ( Charge and Reserve) Will I still be able to use them if they offer points and I was able to retain the card. Thanks in advance.
 
Called the Amex Platinum Customer Care to cancel my charge card and was offered 100K points ( to be credited between 15th - 31st Oct ). I had also asked to cancel my reserve card and was offered 80K points to be credited immediately.

As I use the card a lot , accepted both the offers ( charge card - no cancellation was initiated / reserve card - cancellation was initiated and the card had to be reinstated).

Hope this helps others in the same boat. Cheers.
 
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knagelli said:
Called the Amex Platinum Customer to cancel my charge card and was offered 100K points ( to be credited between 15th - 31st Oct ). I had also asked to cancel my reserve card and was offered 80K points to be credited immediately.

As I use the card a lot , accepted both the offers ( charge card - no cancellation was initiated / reserve card - cancellation was initiated and the card had to be reinstated).

Hope this helps others in the same boat. Cheers.
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Thank you for the data point Knagelli!

It appears Amex are really geared up to offer retention as the Krisflyer devaluation goes through...
 
Another DP:

Contacted AmEx yesterday armed with all the knowledge from this thread. Proceeded with cancellation of both cards (Explorer & Platinum Edge), and just after the cancellation went through I was offered 30k MR (each). Was expecting at least 50k or even 100k given some of the other DPs above, but I'll take what I can get, especially since the devaluation is happening later tonight.
A free 60k MR (that would normally require me spending $30k (Explorer) or $20k (Plat Edge)) isn't too shabby at all, when every point counts in a massive sweep over before deval.
Tried with Mrs MN too (Explorer) and got the same 30k MR offer.

So all up, a free 90k MR courtesy of AmEx, pretty happy with that. Now to try out for the next round in 2024 when our AFs hit again.

Thanks all for all your DPs and experiences and suggestions upthread. I would have been so worried going ahead with cancellation if there was a chance they wouldn't reinstate the card, then I'd lose all supplementaries etc!
 
lovestotravel said:
Do you need to actually "cancel" the card to get the points.
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It certainly appears as such.

Only when the cancellation "happens", the system prompts the agent that there's an offer to retain the customer, by offering x amount of points. Without actually cancelling the card, the offer doesn't show up. Something to do with 2019 Australian government regulations and enticing customers to keep credit.

You have to make sure that the card is reinstated on the same call/chat otherwise the cancellation may very well be permanent.

Good luck and let us know how you end up going after it all!
 
MathNerd said:
It certainly appears as such.

Only when the cancellation "happens", the system prompts the agent that there's an offer to retain the customer, by offering x amount of points. Without actually cancelling the card, the offer doesn't show up. Something to do with 2019 Australian government regulations and enticing customers to keep credit.

You have to make sure that the card is reinstated on the same call/chat otherwise the cancellation may very well be permanent.

Good luck and let us know how you end up going after it all!
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The actual cancellation part scares me, from memory you have 30 days to have it "auto re-instated" but I do not trust Amex

Will call tomorrow!
 
lovestotravel said:
Do you need to actually "cancel" the card to get the points.
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It was a mixed experience for me. For the charge card I just had to mention that I am concerned about the devaluations of Kris Flyer conversion and it is not giving me value. Was offered 100k points.

For the Reserve card , did not offer anything until the card was actually cancelled but explicity asked for any thing to retain the card and looks like the computer offered 80K points if I reinstated.

Hope this helps.
 
OK soo my experience yesterday system said NO for both the Edge card and the reserve card, the lady knew that was I doing and said no offer on both - the edge is due for renewal in 3 weeks should I try then or play the HUACA game....
 
sydneyboi said:
OK soo my experience yesterday system said NO for both the Edge card and the reserve card, the lady knew that was I doing and said no offer on both - the edge is due for renewal in 3 weeks should I try then or play the HUACA game....
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HUACA is the best policy. The guy I spoke to yesterday seemed to be cool and clearly knew what I was referring to and acknowledged that the devaluations were infact hurting many.
 
Are you guys transferring your points away before you initiate the cancellation request for those who only have 1 card with Amex? My understanding was that you forfeit your points if you close your only card with Amex (not sure about the 30 days turnaround period to reinstate it).
 
jbmemories said:
Are you guys transferring your points away before you initiate the cancellation request for those who only have 1 card with Amex? My understanding was that you forfeit your points if you close your only card with Amex (not sure about the 30 days turnaround period to reinstate it).
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You will have 30 days to transfer your reward points from the date of cancellation.
 
Are those who are cancelling have their annual fee up for renewal soon? Or doing it prior?
 

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