Amex "I'm going to cancel my card" - bonus points given thread.

[TravellingSquid]

Called again and got 40k points to keep the platinum reserve (it's still linked to my charge card with the free travel credit).

 

[Daver6]

Called again and got 40k points to keep the platinum reserve (it's still linked to my charge card with the free travel credit).

I keep forgetting to do the dance with this card. Might need to do so next week.

 

[TravellingSquid]

I keep forgetting to do the dance with this card. Might need to do so next week.

Go for it. Nothing to lose lol. They just keep paying us to keep it.

 

[furiousmango]

Annual fee just landed on the Explorer, decided to ring up and cancel and they offered 60k after cancelling with some prompting - probably worth it to keep for a year.

Tried again and got 40k - probably still worth it, just...

 

[kkl]

Tried again, no retention points. Cancelled card.

will reinstate in few days

 

[TravellingSquid]

Tried again, no retention points. Cancelled card.

will reinstate in few days

Is that with your platinum charge? I can't believe they're not offering you anything on that spend level

 

[kkl]

Is that with your platinum charge? I can't believe they're not offering you anything on that spend level

yes my platinum charge.

i assume they took a huge hit with my spend during the double credit promo

 

[TravellingSquid]

yes my platinum charge.

i assume they took a huge hit with my spend during the double credit promo

Possibly. It could be that you haven't had the card for 12 months yet though. If you haven't been charged the renewal fee yet then wait until afterwards. Could also be because your rewards points balance is really high. I think their algorithm doesn't offer as many bonuses if that's the case since you're less likely to actually leave.

They're about to take another huge hit on mine due to the recent referral bonus (3 extra bonus points for 3 months capped at $100k spend). You should try to meet the criteria for that before it ends. An extra 300k easily.

 

[sambo]

Called again and got 40k points to keep the platinum reserve (it's still linked to my charge card with the free travel credit).

Do you ever use your Plat Reserve card? I honestly forget I even have it, so I think my spend on will be $0 - wonder if this will impact the offer I'm given?

 

[TravellingSquid]

Do you ever use your Plat Reserve card? I honestly forget I even have it, so I think my spend on will be $0 - wonder if this will impact the offer I'm given?

Only started using it a bit recently but have gotten points back when there was $0 spend. They'll probably still offer you something

 

[sambo]

Only started using it a bit recently but have gotten points back when there was $0 spend. They'll probably still offer you something

Given its a credit card, not a charge card (and they aren't allowed to offer inducements to not cancel credit cards AFAIK), do you have to actually go through with cancellation in order to get an offer to re-instate the card?

 

[TravellingSquid]

Given its a credit card, not a charge card (and they aren't allowed to offer inducements to not cancel credit cards AFAIK), do you have to actually go through with cancellation in order to get an offer to re-instate the card?

Yes

 

[sambo]

Yes

Is there Any risk here that when they Re-instate the Plat Reserve card that I’ll lose the annual travel credit on that card going forward?

 

[TravellingSquid]

Is there Any risk here that when they Re-instate the Plat Reserve card that I’ll lose the annual travel credit on that card going forward?

Don’t think so. I still have mine. The card doesn’t actually get closed it just gets moved to a pending state for 30 days. So you have that long to re instate it

 

[albyd]

I thought that now they had to be re applied for if closed and not re-opened on the same call … for instance to avoid us reinstating them after other finance allocations had been processed.

might we actually have had 30 days all along?

 

[TravellingSquid]

I thought that now they had to be re applied for if closed and not re-opened on the same call … for instance to avoid us reinstating them after other finance allocations had been processed.

might we actually have had 30 days all along?

I think we always had the 30 days. I’ve always just re-opened / said I changed my mind while on the call. Even just recently for the Reserve card

 

[albyd]

Thanks that’s good to know. When I did the dance with my explorer card, they said had to reinstate on the same call or otherwise I couldn’t get it back without re-applying.

some other banks have said the same thing so figured it was the case. Sounds like Amex have read from the script but they may be a little different which is good to know.

 

[TravellingSquid]

Thanks that’s good to know. When I did the dance with my explorer card, they said had to reinstate on the same call or otherwise I couldn’t get it back without re-applying.

some other banks have said the same thing so figured it was the case. Sounds like Amex have read from the script but they may be a little different which is good to know.

Could just be a retention / sales tactic to make sure they keep you as a customer. Because you'd be less likely to reinstate it if you ended the call. Not sure though.

I've had many reps tell me that certain things were impossible. Such as getting an A/C card now that they've discontinued it, or reducing my Reserve card limit to below the minimum in the terms and conditions. Just got to hang up and call again until you get connected to someone who doesn't worship what their help docs say lol.

 

[TravellingSquid]

Just taught a friend how to do the dance with the platinum card. They walked out of it with 120,000 MR. Same as I got the other week.

Reason for thinking about cancelling was the reduced benefits since we can't travel much at the moment

 

[daft009]

Just taught a friend how to do the dance with the platinum card. They walked out of it with 120,000 MR. Same as I got the other week.

Reason for thinking about cancelling was the reduced benefits since we can't travel much at the moment

what was your points balance & monthly spend before the bonus 120k if you don't mind be asking?