AMEX Platinum Charge Benefits - Q&A

[TheRealTMA]

That is very odd, mine definitely doesn't mention a refund. Might have to go on chat and see how I go.
View attachment 318473
Edit: I did find this note on the cancellations page:

so maybe because I have used benefits for this month I am not eligible for a refund.

Cancel the current membership then reapply for an annual subscription for $59. Did that yesterday and Amex refunded the charge straight away.

 

[dylarr]

so maybe because I have used benefits for this month I am not eligible for a refund.

That's really weird. In my case I'd definitely used the benefits as I order from Amazon on a weekly basis and the amount had definitely been pro-rated as I received $49.56 instead of the full $59.

Maybe the chat could be worth a shot?

 

[djkelly69]

Cancel the current membership then reapply for an annual subscription for $59. Did that yesterday and Amex refunded the charge straight away.

Did yours say your membership was going to continue until Jan 24 (or whenever your end date is)? Or did it mention a refund like Dylarr's?

 

[TheRealTMA]

Did yours say your membership was going to continue until Jan 24 (or whenever your end date is)? Or did it mention a refund like Dylarr's?

Not sure. I had a by the month sub before I undated it to Annual.

 

[sydunipete]

Has the annual fee been charged yet? If not can you please advise when it does. Assume it will be the last day of the first statement period.

You assumed correctly.

 

[daft009]

as a platinum holder, we are allowed into the various plaza premium lounges.
would it be fair to use their website and if it appears we can use it?

Making Travel Better | Award Winning Airport Lounge | Plaza Premium Lounge

Your airport moment, in a class of its own. Plaza Premium Lounge is the world's largest award-winning independent lounge network, open to all travellers.

www.plazapremiumlounge.com

(its for a supp card holder of mine who doesnt have priority pass)

 

[0x012fd0aa]

as a platinum holder, we are allowed into the various plaza premium lounges.
would it be fair to use their website and if it appears we can use it?

Making Travel Better | Award Winning Airport Lounge | Plaza Premium Lounge

Your airport moment, in a class of its own. Plaza Premium Lounge is the world's largest award-winning independent lounge network, open to all travellers.

www.plazapremiumlounge.com

(its for a supp card holder of mine who doesnt have priority pass)

I believe somewhere on the plaza premium lounge website mentioned that amex Platinum please use this website American Express Global Lounge Collection

 

[PointsDude]

as a platinum holder, we are allowed into the various plaza premium lounges.
would it be fair to use their website and if it appears we can use it?

Making Travel Better | Award Winning Airport Lounge | Plaza Premium Lounge

Your airport moment, in a class of its own. Plaza Premium Lounge is the world's largest award-winning independent lounge network, open to all travellers.

www.plazapremiumlounge.com

(its for a supp card holder of mine who doesnt have priority pass)

I would just use the Amex app. If you go to the Membership tab and select ‘Find a Lounge’, the app will show you all domestic and international lounges you’re able to access with the card. For those that require Priority Pass, they’ll be clearly labelled as requiring enrolment.

 

[Daver6]

as a platinum holder, we are allowed into the various plaza premium lounges.
would it be fair to use their website and if it appears we can use it?

Making Travel Better | Award Winning Airport Lounge | Plaza Premium Lounge

Your airport moment, in a class of its own. Plaza Premium Lounge is the world's largest award-winning independent lounge network, open to all travellers.

www.plazapremiumlounge.com

(its for a supp card holder of mine who doesnt have priority pass)

Yes. I don't see the issue.

 

[Cruiser Elite]

Has anybody ever experienced a Supp cardholder carrying their own card being refused entry into VA or Cent Lounges?

 

[Undercover Investor]

Has anybody ever experienced a Supp cardholder carrying their own card being refused entry into VA or Cent Lounges?

Not sure about Cent Lounges but I gave family members 3 sup card and they never had any issue with VA.

 

[somebol]

Has anybody ever experienced a Supp cardholder carrying their own card being refused entry into VA or Cent Lounges?

that shouldn't happen. My wife frequently uses her supp card to access VA lounges

 

[muppet]

Has anybody ever experienced a Supp cardholder carrying their own card being refused entry into VA or Cent Lounges?

Nope

 

[daft009]

I would just use the Amex app. If you go to the Membership tab and select ‘Find a Lounge’, the app will show you all domestic and international lounges you’re able to access with the card. For those that require Priority Pass, they’ll be clearly labelled as requiring enrolment.

Thanks. This looks like the fool proof option

 

[Franko Costa]

Has anybody ever experienced a Supp cardholder carrying their own card being refused entry into VA or Cent Lounges?

I recently went on a "boys trip" overseas and gave two of them supp cards so we could all go in the lounge together anf they could also bring guests in certain lounges too. Worked super easy and I even reduced their limit per month to $200 or something in case they lost the card

 

[Daver6]

Has anybody ever experienced a Supp cardholder carrying their own card being refused entry into VA or Cent Lounges?

Never been an issue for my supp holders in Centurion Lounges.

 

[jonboixxx]

We have a Delta J flight soon from LAX-LAS. With recent Delta lounge access changes, it seems like they will charge US$50pp for AMEX Platinum access? The Priority Pass in T3 is Gameway with 1 game+snack+pop OR 1 game+alcoholic drink
I don't think even Elite Plus provides access?

 

[sudoer]

We have a Delta J flight soon from LAX-LAS. With recent Delta lounge access changes, it seems like they will charge US$50pp for AMEX Platinum access?

I didn't think these changes applied to Amex Plats issued in Aus?

 

[jonboixxx]

I didn't think these changes applied to Amex Plats issued in Aus?

I hope so. The updated Delta T&C's are effective 2 Feb 2023. Swipe and see, I guess.

Delta Sky Club® Access | Delta Air Lines

Find out more about accessing a Delta Sky Club at the airport and the number of guests allowed.

www.delta.com

 

[Daver6]

T&Cs from American Express - /au/credit-cards/:cardslug

• Delta Sky Club: The Platinum Card Member must present their valid American Express Card, government-issued I.D., and boarding pass to the Delta Sky Club ambassador. Boarding pass must show a reservation for a same-day Delta-marketed or Delta-operated flight departing from or arriving at the airport in which the Delta Sky Club is located. Name on boarding pass must match name on the Card. Eligible Platinum Card Members on departing flights can only access the Delta Sky Club within 3 hours of their flight's scheduled departure time. During a layover between Delta-marketed or Delta-operated flights on the same ticket, you may use the Delta Sky Club in your connecting airport at any time during the layover. Round-trip same-day travel is not considered a layover. Delta reserves the right to limit access for non-revenue standby fliers at any Delta Sky Club. Additional Gold Cards and Additional Green Cards on your Platinum Card Account are not eligible for complimentary access through The Global Lounge Collection benefit. Access to Delta Sky Club partner lounges is not permitted. Individuals must be at least 18 years of age to access Delta Sky Club, and 21 years of age to access locations with a self-service bar, unless accompanied by a responsible, supervising adult who has access to the lounge. Card Members must adhere to all House Rules of participating clubs. Participating airport clubs and locations subject to change without notice. Additional guest access and fees subject to terms and conditions of participating airport clubs. For the most current Delta Sky Club access and pricing policy, please visit delta.com/skyclub. All Delta Sky Club rules apply to Delta Sky Club membership and use. To review the rules, please visit delta.com/skyclub.