AMEX Platinum Charge Benefits - Q&A

[davestan]

Also received the email about the down grade.

Also received the email. I have queried it with AMEX, who say according to their resources we still should have Radisson Premium membership. The agent I spoke to said this was the first they have heard of the downgrade and that they will investigate.
I also got an email response from Radisson which just quoted generic tier eligibity according to stays which warranted the downgrade. No mention of Amex partnership!

 

[dissector]

Also received the email. I have queried it with AMEX, who say according to their resources we still should have Radisson Premium membership. The agent I spoke to said this was the first they have heard of the downgrade and that they will investigate.
I also got an email response from Radisson which just quoted generic tier eligibity according to stays which warranted the downgrade. No mention of Amex partnership!

Could this be a system glitch and we will receive an apology email in a few days??

 

[Daver6]

Response from Radission Rewards

Thank you very much for your email today, and for being a valued Radisson reward member.

We understand that you are contacting us regarding your tier status.

Thank you very much for bringing this to our attention. We have informed the relevant department, and they will look at your account and reinstate your premium status as soon as possible.

Thank you for your time and patience during this time, we are sorry for this technical issue. We hope to have it resolved very soon.

Please reach out again should you need further assistance.

 

[sudoer]

Had an interesting survey about the shortcomings of Amex Travel today. Hopefully leads to some improvements....

 

[Daver6]

Had an interesting survey about the shortcomings of Amex Travel today. Hopefully leads to some improvements....

View attachment 412436

Needed several "other" options. Sick of paying more for flights and hotels through Amex Travel. Annoyed you can no longer contact via email.

 

[davestan]

Response from Radission Rewards

Got Premium Staus reinstated today.