AMEX Platinum Charge Benefits - Q&A

[davestan]

Also received the email about the down grade.

Also received the email. I have queried it with AMEX, who say according to their resources we still should have Radisson Premium membership. The agent I spoke to said this was the first they have heard of the downgrade and that they will investigate.
I also got an email response from Radisson which just quoted generic tier eligibity according to stays which warranted the downgrade. No mention of Amex partnership!

 

[dissector]

Also received the email. I have queried it with AMEX, who say according to their resources we still should have Radisson Premium membership. The agent I spoke to said this was the first they have heard of the downgrade and that they will investigate.
I also got an email response from Radisson which just quoted generic tier eligibity according to stays which warranted the downgrade. No mention of Amex partnership!

Could this be a system glitch and we will receive an apology email in a few days??

 

[Daver6]

Response from Radission Rewards

Thank you very much for your email today, and for being a valued Radisson reward member.

We understand that you are contacting us regarding your tier status.

Thank you very much for bringing this to our attention. We have informed the relevant department, and they will look at your account and reinstate your premium status as soon as possible.

Thank you for your time and patience during this time, we are sorry for this technical issue. We hope to have it resolved very soon.

Please reach out again should you need further assistance.

 

[sudoer]

Had an interesting survey about the shortcomings of Amex Travel today. Hopefully leads to some improvements....

 

[Daver6]

Had an interesting survey about the shortcomings of Amex Travel today. Hopefully leads to some improvements....

View attachment 412436

Needed several "other" options. Sick of paying more for flights and hotels through Amex Travel. Annoyed you can no longer contact via email.

 

[davestan]

Response from Radission Rewards

Got Premium Staus reinstated today.

 

[bernardblack]

Got Premium Staus reinstated today.

Mine has not (yet) been reinstated. Did you get any response regarding the general problem?

 

[bellroy26]

Does anyone know how long does the Amazon Prime credit typically gets credited? My subscription was charged on 2 Oct. but the credit hasn't posted yet.

 

[dissector]

Does anyone know how long does the Amazon Prime credit typically gets credited? My subscription was charged on 2 Oct. but the credit hasn't posted yet.

This is taking longer than expected for you. I would call them. Or use chat function and alert them.

 

[N0mad]

how long do people normally wait for the foreign dining benefit to hit? Spent $110 at Mikuni in Singapore on Oct 13 and not credit yet.

 

[sudoer]

how long do people normally wait for the foreign dining benefit to hit? Spent $110 at Mikuni in Singapore on Oct 13 and not credit yet.

Usually takes about a week going off my spend in the UK and Japan (Pocket Concierge), both in Sep

 

[DC3]

… Spent $110 at Mikuni in Singapore on Oct 13 and not credit yet.

Patience Grasshopoer

 

[bernardblack]

This is taking longer than expected for you. I would call them. Or use chat function and alert them.

Paying by the month? I think they upped the monthly charge so it will now exhaust the rebates before the end of the year. IIRC my rebate was reduced in September.

I think if you pay annually you get it fully rebated.

 

[ChrisFlyer]

how long do people normally wait for the foreign dining benefit to hit? Spent $110 at Mikuni in Singapore on Oct 13 and not credit yet.

My domestic one took a few weeks recently. Used the international one in early October and yet to see it credit, but the T&Cs say up to 30 days and I'll wait a little longer than that before chasing up (although I did have to manually submit a receipt last time I used the international one to have it raised).