AMEX Platinum Charge Benefits - Q&A

[sudoer]

Online chat refers to calling the number on the card for the platinum travel services to speak to a consultant. But it is just the same Amex Travel that makes/changes bookings.
They don't even have a 'travel concierge' to sell things now...

Platinum Travel Services is still a thing (or it was in July when I last made a booking)

Here's the details from the itinerary they sent me

Platinum Travel Service
GPO Box 458
Sydney Australia 2001
Phone : 1800 673760 Fax 1800 673766
Reverse Charge from overseas +(61) 2 9271 3760
Email : [email protected]

 

[0x012fd0aa]

Platinum Travel Services is still a thing (or it was in July when I last made a booking)

Here's the details from the itinerary they sent me

Platinum Travel Service
GPO Box 458
Sydney Australia 2001
Phone : 1800 673760 Fax 1800 673766
Reverse Charge from overseas +(61) 2 9271 3760
Email : [email protected]

Thanks.
The email is not working but I will try call them.

 

[RealtimeY]

They definitely exist. Follow the prompts for travel, then phone bookings and most of the time you’ll be connected to somebody local.

 

[slowbro]

Email : [email protected]

If you email that address it would have an automatic reply saying this email is no longer in use from 1 May 2024 and to give them a call instead

 

[RealtimeY]

I haven't seen the platinum travel service mentioned much on here, so here are a few of my learnings having dealt with them a few times now and generally having only positive experiences with them.

First off, don't bother with emailing them, calling is just easier. If you wish to speak to a particular consultant just ask for a call back and they'll get in touch with you. Always follow the prompts for travel --> phone bookings.

The good

• On shore agents and always a high level of service
• Available after hours (goes to Europe)
• Airfares per GDS, and access to IAP and FHR rates
• No booking fees
• Can book multi-city/mixed cabin fares that won't price online, although they might get a bit confused depending on how bizarre your routing is, I find if I can get it to work on ITA matrix, I can get it to work with them. Fares can be charged in AUD even ex foreign ports.
• Can book multiple tickets within a PNR for interline benefits
• Full PNR details including air travel/hotels confos appear on TripCase

Not so good

• Can't service bookings made via Amex travel online
• Must pay airline card surcharge, whereas the surcharge is not applicable with Amex online
• Can't prepay hotels in AUD like you can online
• No way to directly reach a particular consultant who you've been dealing with, so either call and ask to be transferred/called back or just deal with a new person each time.

And a warning about Amex online travel - they are closed after hours. Do not attempt to cancel hotels last minute, especially when you might be (I was) overseas and they are closed in Australian time.

 

[0x012fd0aa]

Platinum Travel Services is still a thing (or it was in July when I last made a booking)

Here's the details from the itinerary they sent me

Platinum Travel Service
GPO Box 458
Sydney Australia 2001
Phone : 1800 673760 Fax 1800 673766
Reverse Charge from overseas +(61) 2 9271 3760
Email : [email protected]

Called them and they are happy to help.

 

[bernardblack]

Has anyone else received info about a general solution to the problem of lost Radisson status? Or has it just been on a case-by-case basis for people who specifically raised it either with Amex or Radisson?