ANA partnership with Virgin Australia

[elanshin]

Seems possible departing ex SYD.
But same search ex NRT returns null result.

 

[AFF Editor]

Has Velocity/ANA recently locked awards redemptions to Aus only routes? Browsing seats.aero I cant find any redemptions in any class for USA, Europe and Asia for NH and Velocity, but they do show up in United and Aeroplan

Interesting observation.

We'll contact Velocity and ask what's going on with the availability not showing on the Virgin Australia website.

In the meantime, have you tried booking over the phone using Velocity Points?

 

[MelbFlyer]

Has Velocity/ANA recently locked awards redemptions to Aus only routes? Browsing seats.aero I cant find any redemptions in any class for USA, Europe and Asia for NH and Velocity, but they do show up in United and Aeroplan

I'm trying to structure a trip using a combination of QFF and VFF points - I am trying to find a simple SIN to NRT / HND reward flight 9 months away - nothing to be found (not even economy!) via VFF?!

 

[elanshin]

I'm trying to structure a trip using a combination of QFF and VFF points - I am trying to find a simple SIN to NRT / HND reward flight 9 months away - nothing to be found (not even economy!) via VFF?!

Wait that's strange theres loads of NH and SQ flights I can see on Aeroplan for Oct 2025. Even if NH isn't available, SQ should have been.

@Mattg maybe ask about SQ as well.

 

[readerr0r]

Seems to be a weird block on Japan as a destination on VFF website. USA to Japan shows no flights at all, weird since both United and ANA have award availability elsewhere. Moreso, it'll let you fly ANA USA to Singapore via Japan!

I also think the direct flights bug is still affecting Asian destinations as you can only book flights with connections on UA,SQ and NH to SIN, HKG etc but there is zero direct availability.

 

[Digicola]

NH F to HNL on the A380 used to be wide open and now its not possible to book it…

 

[MelbFlyer]

Wait that's strange theres loads of NH and SQ flights I can see on Aeroplan for Oct 2025. Even if NH isn't available, SQ should have been.

I would have thought so too (at least some SQ options), but nothing at all showing for me (maybe because I'm only Red?):



Looking at the rest of the year as well, there's zero availability.

If I change the search to Seoul (I know it's not Japan, but just for comparison), all of a sudden there's lots of SQ availability:



Speaking of that, is there an "easier" way to filter out business reward seats on the VFF website, rather than clicking day-by-day, flight-by-flight? Something similar to Qantas' calendar and class view?

 

[exceladdict]

Wonder if it is something to do with or in tandem with the recent price rises being implemented

 

[readerr0r]

Oh I've found the perfect way to visualise the issue using seats.aero, these graphs show total available reward seats for the SFO-HND or SIN-HND on a given day and you can see availability plummets to 0 on the 16th and 26th of December. Seems very much like a bug, little surprised how long its been going on for!

 

[readerr0r]

These graphs also do a great job of showing the United Airlines direct flights bug that was fixed recently too

 

[MelbFlyer]

Just did a random search this morning for SIN to HND and now some SQ options come up.

Also did a search for TSA (nothing from TPE) to HND, some NH options now come up - they must have just fixed some form of bug.

 

[AFF Editor]

Virgin has confirmed that there was a temporary website issue which has been resolved. You should now be able to see availability across the whole ANA network (and other airlines to/from Japan) once again.

 

[jase05]

Virgin has confirmed that there was a temporary website issue which has been resolved. You should now be able to see availability across the whole ANA network (and other airlines to/from Japan) once again.

Awesome, great work.
I don’t suppose you could use your contacts to reach out to VS. Spoke to 3 different VA agents in the last week who have all said that VS aren’t releasing J award seats to Velocity

 

[xen0n33]

Has anyone booked a domestic connection on an VFF ANA redemption? I was looking recently for later this year and ended up booking a simple HND-SYD J when I saw it going, but even on days where that was available couldn't add e.g., CTS-HND-SYD, or NGO-HND-SYD.

I put this down to the early departure of HND-SYD, but I'm just curious if the SYD-HND or PER-NRT had the same issue with domestic connections.