Downgraded from Business Class on Qantas due to "tech crew" [pilot] Travel Requirements

[Harrison_133]

Do Virgin pilots fly up front?

Yes, but only if there is availability in the J cabin. Otherwise they’re in Y.

 

[MEL_Traveller]

Do Virgin pilots fly up front?

The customer should trump EBA. Customers are the only reason airlines exist.

Guess it depends which side of the EBA you’re on!

 

[AustraliaPoochie]

For Vic, yes, ADL QF has a CL.
But probably, non op pilots or even op pilots would not have access to the CL.

 

[Pom-DownUnder]

I always say, qantas points not qantas metal. I do use their flights but only when i absolutely have to, rather go to a diff airline where at least i'm on an even keel with the status game.

 

[AustraliaPoochie]

Well, Rex is close to starting their FF program, so we have to see if they will do things differently.
Their J fares are very good, their lounge in ADL is small, no loos, their SYD/MEL lounge is probably quite basic too.
No lounge in BNE/PER.
But if their FF points do not expire, or they decide on a 3/4 year cycle like AirNZ, it could stand out as another option.
Bonza as we know, they have no plans for a FF system/program.
QF are when when things go right, and I am sure they do still have great staff who try their best, and also have staff who do just the minimum.
The most chatty amongst themselves, is the VA "team".

 

[Flyfrequently]

From my nephew JQd pilot.
If on duty travel, fly Qantas if J if seats available and not booked by paying passengers.

Jetstar is confirmed J when booking is made ie when doing 787 simulator training in Singapore, all 8 were in J. Though got bumped to PE when QF delays were happening in July.

 

[kangarooflyer88]

Well, Rex is close to starting their FF program, so we have to see if they will do things differently.

The interesting part about Rex is the partnership with Delta Airlines which offers the potential of maybe earning status with them.

Their J fares are very good, their lounge in ADL is small, no loos, their SYD/MEL lounge is probably quite basic too.

Then again, you don't need to be flying Rex J or have status with them to enjoy their lounges, any number of credit cards with Priority Pass will get you in there.

But if their FF points do not expire, or they decide on a 3/4 year cycle like AirNZ, it could stand out as another option.

Yes but what can you actually use Rex FF points for? I'm just worried that it'll take forever flying Rex to get enough points to be able to spend on a redemption never mind the likely difficulty in finding award space given the limited flights Rex operates.

Bonza as we know, they have no plans for a FF system/program.

That's a big issue. Another one is they aren't cancelling their flights the way JetStar are. And that's one of the things I like about JetStar. Every JetStar cancelled flight always comes with it extra status credits since I get to force JQ to put me on a connecting itinerary.

 

[TheInsider]

Qantas keeps on giving. They want people to check in 10 hours before flight. I wonder if the Qantas IT thread will fly later today.

View attachment 341739

I know probably most wouldn't care, but the Australian government had a 4hr APP outage that night. More info here: Australian Border Force Website

 

[Must...Fly!]

Customers are the only reason airlines exist.

And pilots are the only reason customers can pay to fly.

It's a cyclical relationship, but for me this all goes back to the way Qantas approaches service issues and recovery not the incident itself.

For instance the approach to downgrade compensation being difference between paid J and flex Y fare is absolutely ludicrous and should be changed.

 

[serfty]

It was 3AW rumour file.

I will confirm but ISTR the the affected PAX being a veteran.

More information on radio this morning.

He is a 78 year old Vietnam Veteran and was flying CHC-xMEL-ADL with his wife. He was paged while in the MEL Business lounge and told a "tech" (sic) needed their seat.

It was a paid fare.

He was offered 5K points in compensation after submitting customer care form which apparently he declined.

 

[RichardMEL]

recording and more info here:

Vietnam war veteran booted from business class for younger Qantas employee

RUMOUR CONFIRMED Yesterday, the Rumour File was told a 78-year-old Vietnam veteran, who was traveling with Qantas on Sunday, was booted out of his business class seat so a young airline employee could fly in business. That rumour was confirmed today, with Qantas customer Stephen Jones recounting...

www.3aw.com.au

 

[Pushka]

I know probably most wouldn't care, but the Australian government had a 4hr APP outage that night. More info here: Australian Border Force Website

i was in Bali.

Post automatically merged: Sep 5, 2023

More information on radio this morning.

He is a 78 year old Vietnam Veteran and was flying CHC-xMEL-ADL with his wife. He was called in the MEL Business lounge and told a "tech" needed their seat.

It was a paid fare.

He was offered 5K points in compensation after submitting customer care form which apparently he declined.

Heard it on SA radio today too.

Mine was paid Flex Y fare and upgraded with points.

 

[Flyfrequently]

I got the impression it was someone the radio host knew/knew of.....

More information - it was on 3AW Rumour file @ 7.05 -7.15 am
AW have put a call out to Qantas for comment and will have more on it tomorrow .....

This morning @6.40 am on 3AW pax was interviewed.
Was flying J MEL-ADL ( home from CHC) with his wife last week.
Paged in Lounge before boarding to be advised he was bumped for "Tech crew" . Wife sat next to uniformed pilot for the flight.
Pax wrote complaint to Customer Care, offered 5000 points as "goodwill" gesture.
After it went to air yesterday, pax received call from Customer Care and offered a 50% partial refund.
Has been lead story on the radio news on AW.
@Pushka , you are not alone but agree your situation was very poorly handled.

Breaking News : now has just been announced AJ is leaving 2 months early!

Just noticed all other AFF's heard it too!

 

[Pushka]

This morning @6.40 am on 3AW pax was interviewed.
Was flying J MEL-ADL ( home from CHC) with his wife last week.
Paged in Lounge before boarding to be advised he was bumped for "Tech crew" . Wife sat next to uniformed pilot for the flight.
Pax wrote complaint to Customer Care, offered 5000 points as "goodwill" gesture.
After it went to air yesterday, pax received call from Customer Care and offered a 50% partial refund.
Has been lead story on the radio news on AW.
@Pushka , you are not alone but agree your situation was very poorly handled.

Breaking News : now has just been announced AJ is leaving 2 months early!

I'd much have preferred to deal with this in the lounge. I'd still be dirty and at least this person was in uniform.
Are you saying that the 5000 points was originally offered without any refund? Holy moly!

 

[Flyfrequently]

I'd much have preferred to deal with this in the lounge. I'd still be dirty and at least this person was in uniform.
Are you saying that the 5000 points was originally offered without any refund? Holy moly!

Yes agree, @Pushka Lounge better forum for discussion.
Pax offered points after complaint to Customer Care, refund offered by phone call after radio yesterday .
All the chatter now is about AJ leaving stat!

 

[AIRwin]

All the chatter now is about AJ leaving stat!

This is serving as a distraction?

 

[prozac]

This is serving as a distraction?

The CEO cannot operate in isolation. The decisions, tickets sold on cancelled flights, refusal to issue refunds for covid-cancelled flights, the obscene bonuses, allowing sale of personal shares whilst knowing the company was under investigation by the ACCC. The board was complicit in all these decisions and they should all step aside.

EDIT: Forgot about the "invitation only" Chairman's Lounge invite to the PM's son.
Well done journo Joe Aston for uncovering all this.

 

[Pushka]

The CEO cannot operate in isolation. The decisions, tickets sold on cancelled flights, refusal to issue refunds for covid-cancelled flights, the obscene bonuses, allowing sale of personal shares whilst knowing the company was under investigation by the ACCC. The board was complicit in all these decisions and they should all step aside.

It's certainly reasonable to state that nothing that has happened in recent Covid times would be a surprise to the Board.

 

[prozac]

It's certainly reasonable to state that nothing that has happened in recent Covid times would be a surprise to the Board.

Alot did change in these recent times @Pushka

 

[TheInsider]

i was in Bali.

Post automatically merged: Sep 5, 2023

Yes correct, and you were going to Australia, therefore Border Force needs an APP check to be completed via the Airline.