Credit Card Offers ANZ Frequent Flyer Black: 130,000 Qantas Points + $200 back

[Dmac59]

Decided to churn my NAB Qantas Rewards Signature Card after 18 months, before the next annual fee.
I applied for the ANZ Frequent Flyer Black CC at 2pm yesterday.
As a retired chap, I only uploaded my Superannuation statement and Bank statement showing my Term Deposit balance.
I received approval SMS & email at 7pm this evening.
Online Identity verification consisted of Passport and Medicare numbers only, no photographic evidence. Verified within 1 minute of entering details.
Contrary to the experience of other members I surprisingly received approval SMS & email 7pm this evening, 29 hours from application.

 

[LokiMc]

Anyone applied for this recently? Appalling customer experience for me, but what's new with ANZ. Most recently, I have received 7 duplicate document request emails within the space of 15 minutes. When I called them up to query this, they told me they had all the docs required, and said they will process the application on the phone and let me know. Then decided they would call me back in 15-20 minutes. That was yesterday, and I haven't heard since. I did however receive another 3 duplicate document request emails again overnight. So frustrating.

 

[DC3]

That was yesterday, and I haven't heard since.

Patience Grasshopper

 

[I love to travel]

Anyone applied for this recently? Appalling customer experience for me, but what's new with ANZ. Most recently, I have received 7 duplicate document request emails within the space of 15 minutes. When I called them up to query this, they told me they had all the docs required, and said they will process the application on the phone and let me know. Then decided they would call me back in 15-20 minutes. That was yesterday, and I haven't heard since. I did however receive another 3 duplicate document request emails again overnight. So frustrating.

Same happened to me. I asked and was told everytime you get a request means that someone has touched the application. That may include forwarding an email!

 

[LokiMc]

Same happened to me. I asked and was told everytime you get a request means that someone has touched the application. That may include forwarding an email!

Did you follow up manually afterwards? Or just let the process happen?

 

[I love to travel]

Did you follow up manually afterwards? Or just let the process happen?

After the first call to them to clarify why so many emails, just let the process happened and it was approved

 

[KSC]

The good thing is their system is so bad with communication that I got my annual fee back in full when I cancelled early. All I did was ask for an annual fee refund as I did not use the whole year.
Yes I still got my bonus points aswell.