Credit Card Offers ANZ Rewards Platinum Card: 100,000 bonus ANZ points + $50 back

[Cessna 180]

Still waiting. Just received my fourth statement. I have written to them again.
This is the longest I have waited in a long time

 

[Ade]

I'm still waiting for ANZ to call me to *discuss* the outcome of my application.

 

[Cessna 180]

I'm still waiting for ANZ to call me to *discuss* the outcome of my application.

Oh, well... You will be waiting a while.

If you put in a complaint and then ring them up during the day and ask to be put through to "verifications in Melbourne" you may have some hope.

 

[Ade]

Update: ANZ called again today and I was not able to answer the phone. So this time, instead of responding to their message, I took the advice of @Cessna 180 and called their credit card line. The 13 number had a recorded message and it said that they are not able to take any calls at the moment (strange?!?!) and the call automatically disconnected.

So I launched the ANZ app, hit the "Call Us" menu option, which launches the 03 number, with some prefilled IVR options. So after a 20 minute wait, the call was answered by someone, who asked why I was calling and I started explaining (venting out my frustration, more like) why ... the agent on the phone started to interrupt me at every turn. I politely asked not to be interrupted please, and she was like "wow, okie" ... then when I was done she asked what my name was. I replied and she put me thru to CC section.

The call was answered by a lovely person, Siddi, who completely understood and appreciated my frustration with the whole process and how ridiculoulsy long it has taken to approve a CC for $6000 limit. She apologized and recognized that it will be frustrating to go thru what I'm going thru and she ensured that she will take it over from here. She put me on hold when she went thru my application in detail (took about 10 mins on hold) and told me that everything looks good, except for my income which she'd have discuss with her supervisor. She promised to give me a call once she has had that discussion with her supervisor. And she kept up her promise. She called at 1530 as promised and explained that she will still need to see one more payslip (for Feb) and then it should be easy.

I recently changed contracts, so I understand where she was coming from. See, it would have been easier if in any of the 20 odd calls that ANZ attempted to contact me, someone mentioned this is what they are after and it would have been easier.

I understand and acknowledge that banks have to do their due diligence before issuing a credit card, but it would be great if the customer kept across what's needed, rather ask when to call and never call.

Anyways, now I need to wait for the Feb pay slip and hopefully the card will be approved 1st week of March.

 

[Cessna 180]

Update: ANZ called again today and I was not able to answer the phone. So this time, instead of responding to their message, I took the advice of @Cessna 180 and called their credit card line. The 13 number had a recorded message and it said that they are not able to take any calls at the moment (strange?!?!) and the call automatically disconnected.

So I launched the ANZ app, hit the "Call Us" menu option, which launches the 03 number, with some prefilled IVR options. So after a 20 minute wait, the call was answered by someone, who asked why I was calling and I started explaining (venting out my frustration, more like) why ... the agent on the phone started to interrupt me at every turn. I politely asked not to be interrupted please, and she was like "wow, okie" ... then when I was done she asked what my name was. I replied and she put me thru to CC section.

The call was answered by a lovely person, Siddi, who completely understood and appreciated my frustration with the whole process and how ridiculoulsy long it has taken to approve a CC for $6000 limit. She apologized and recognized that it will be frustrating to go thru what I'm going thru and she ensured that she will take it over from here. She put me on hold when she went thru my application in detail (took about 10 mins on hold) and told me that everything looks good, except for my income which she'd have discuss with her supervisor. She promised to give me a call once she has had that discussion with her supervisor. And she kept up her promise. She called at 1530 as promised and explained that she will still need to see one more payslip (for Feb) and then it should be easy.

I recently changed contracts, so I understand where she was coming from. See, it would have been easier if in any of the 20 odd calls that ANZ attempted to contact me, someone mentioned this is what they are after and it would have been easier.

I understand and acknowledge that banks have to do their due diligence before issuing a credit card, but it would be great if the customer kept across what's needed, rather ask when to call and never call.

Anyways, now I need to wait for the Feb pay slip and hopefully the card will be approved 1st week of March.

Oh yes, that just reminded me of the frustrations I had when they kept ringing or emailing. And I would reply asking them to either leave a voice message or email exactly what they were wanting!!
Really, they are so inept, unless you get through to the ones in AUS.

Additionally, I rang today and spoke to an Australian person who confirmed I had met the spend and was eligible, however she cannot do anything until after 90 days which still has a few weeks to go....

 

[Cessna 180]

Yay!! So the wait was worth it.

Just received text. Entered details, thence points and SC were in the V account instantly.

 

[Leroy87]

Minimum spend was met on something like 2nd or 3rd of December last year.

Sent a message in the app last week to support saying "hey guys, the 90 days is almost up after which you'll be in breach of the offer terms" (I included a link to the offer).

The reply came back last Friday that said "yes we can see the offer and no you haven't waited your three months yet"

But then the text to claim the points came through this morning, woo hoo.
So maybe giving them a hurry up did something internally? Slow burn but points are points.

Just need to wait for the travel credit and $50 cash back now then I can churn.

 

[Thibault]

Applied and approved 21 Nov
Card received 28 NOV
Minimum amount spent 10 DEC
Link received to claim rewards 22 DEC
Rewards credited 22 DEC

Pretty good !

I have just received my $95 VA credit today.
Time to close the card.

 

[Spp]

Hurray!!.. got the points text message , claimed and points and status credits showed up straight away in Velocity account. met the minimum spend in dec 1st week

Got $50 cash back today! Time to close the card, I heard some people getting travel credit even after closing the card. So for me it all came in 4th statement!

 

[Brizz]

I have just received my $95 VA credit today.
Time to close the card.

I closed my card in early Jan and still received the credit - it arrived yesterday.

 

[blacksultan]

I received a $50 promo credit but none of the other benefits . Presently overseas . Does anyone know how I can follow up ?

 

[jbman]

I received a $50 promo credit but none of the other benefits . Presently overseas . Does anyone know how I can follow up ?

Since you are overseas can you receive SMS as thats how they give you a link and code to enter into the virgin website to get the points

 

[blacksultan]

Since you are overseas can you receive SMS as thats how they give you a link and code to enter into the virgin website to get the points

My oz no does not work well on roaming overseas .I called them a few days ago and provided my international no . Now waiting for sms.

 

[Catweazle]

If I've held Westpac or ANZ cards connected to my QFF account within the last twelve months and re-apply I don't get the bonus QFF points.

However, if I've held these cards within the last twelve months and apply for offers like this connect to VA, will I still get the VA points or do they count essentially as the exact same card?

 

[MrDemister]

I got this card (but not through this offer) and have received all bonuses (exc. $95 VA credit which I understand gets sent later). It is still early in the billing period and I have not received my first statement, however I am trying to pay off the card so I can close it.

I can't find any details on how to pay my card in either my online account nor the app, I can only see an option to set up direct debit (which I don't want to bother with). Looking for a BPAY/PayID option to pay. Any ideas?

 

[Oubline]

I got this card (but not through this offer) and have received all bonuses (exc. $95 VA credit which I understand gets sent later). It is still early in the billing period and I have not received my first statement, however I am trying to pay off the card so I can close it.

I can't find any details on how to pay my card in either my online account nor the app, I can only see an option to set up direct debit (which I don't want to bother with). Looking for a BPAY/PayID option to pay. Any ideas?

You can pay your card by BPay using biller code 6007, and use your card number as the reference number.

 

[MrDemister]

You can pay your card by BPay using biller code 6007, and use your card number as the reference number.

Haha thank you, I just got that information from ANZ and was going to update my post literally 1 minute after you posted (this was after I got disconnected the first time I called).

 

[blacksultan]

Still not received link to enter velocity frequent flyer no even though I received $50 credit . Presently overseas and called them to provide my overseas mobile no to receive link . Not received same yet . Does anyone have an email address I can contact them via ?

 

[kamchatsky]

Here is my timeline from applying and getting the bonus:

16/2: Applied and asked for proof of income
24/2: Application approved after calls and emails from ANZ for more proof of income, and I sent them more docs
1/3: Received card and activated it
10/3: Spent the $1500 required amount to be eligible to get the bonus.
23/3: Got the SMS advising that I am now eligible for bonus, submit the details, and voila, I got the 75K Velocity points + 30 status credits recorded in Velocity account. All is left is the travel credit.

I have to say that is very fast indeed!

 

[Ade]

Update: ANZ called again today and I was not able to answer the phone. So this time, instead of responding to their message, I took the advice of @Cessna 180 and called their credit card line. The 13 number had a recorded message and it said that they are not able to take any calls at the moment (strange?!?!) and the call automatically disconnected.

So I launched the ANZ app, hit the "Call Us" menu option, which launches the 03 number, with some prefilled IVR options. So after a 20 minute wait, the call was answered by someone, who asked why I was calling and I started explaining (venting out my frustration, more like) why ... the agent on the phone started to interrupt me at every turn. I politely asked not to be interrupted please, and she was like "wow, okie" ... then when I was done she asked what my name was. I replied and she put me thru to CC section.

The call was answered by a lovely person, Siddi, who completely understood and appreciated my frustration with the whole process and how ridiculoulsy long it has taken to approve a CC for $6000 limit. She apologized and recognized that it will be frustrating to go thru what I'm going thru and she ensured that she will take it over from here. She put me on hold when she went thru my application in detail (took about 10 mins on hold) and told me that everything looks good, except for my income which she'd have discuss with her supervisor. She promised to give me a call once she has had that discussion with her supervisor. And she kept up her promise. She called at 1530 as promised and explained that she will still need to see one more payslip (for Feb) and then it should be easy.

I recently changed contracts, so I understand where she was coming from. See, it would have been easier if in any of the 20 odd calls that ANZ attempted to contact me, someone mentioned this is what they are after and it would have been easier.

I understand and acknowledge that banks have to do their due diligence before issuing a credit card, but it would be great if the customer kept across what's needed, rather ask when to call and never call.

Anyways, now I need to wait for the Feb pay slip and hopefully the card will be approved 1st week of March.

Update - Mar 2023 - After providing pay slips for Feb 2023 (I attached them via the online thingy). No response for a few days and then I got a text message that someone from ANZ will call me today to discuss the application. No calls on that day as promised. I gave up and then someone called after a few days. I was not able to answer the phone, so they left a voicemail and a follow up text asking what is the right time to call. I responded with the timing, no calls, as usual. A few days later, another call from ANZ and I couldn't answer the phone this time as well. So the usual drill of voicemail, followed by text asking for the right time. I replied and after a few days another call and luckily this time I was able to answer it. The agent went on to ask for another month's pay slip before they can make a decision on the application. I told them that in Jan, I was asked for Dec pay slip to make a decision and in Feb, Jan's pay slip to make a decision, Feb's pay slip in March to make a decision and so on, yet, no decision has been made yet. The agent did not know what to say. I simply ended the call saying I shall upload Mar's pay slip when I get it.

Before finishing the call, I told the agent that I realize that this call is recorded and what I'm about to say is no reflection on the agent herself, who is simply doing her job, reading a script, asking for additional evidence etc. and she was good at her job - commended her for doing what is asked/expected of her, but the way ANZ had handled my case is very pathetic and is not expected to be done to a long-standing customer. It is very poor customer service and hopefully, ANZ improves. The call dropped sooner after this as I was in a patchy reception area. But in a few mins, I got an email from ANZ that my feedback has been received and a complaint is lodged so that someone can investigate the delays.

Now, need to wait until Mar's pay slip is released and then send it to ANZ. Just seems too much to do for a $6000 credit limit card.