ASIC sues Rex for allegedly misleading the market on company's profitability

I think I we spent the whole of 2022/2034 on here banging on about Rex and it’s poor loads and questionable monthly ‘unaudited’ results.

No surprises really. They have been withholding important information for considerable time. Many on here didn’t get fooled.
 
I do remember some on here and elsewhere across social media predicting that REX "will get VA" despite the documented poor loads on REX and questionable REX financials right up till the end and and subsequent close-down of REXJet.

Although VA has their own various problems which include recurring staff contract negotiations, those REX 'predictions' aged well indeed.
 
Ha! I was just thinking about this a couple days ago. Forget telling the market… what about telling the consumer?

We put money into the airline, got status, and then had it ripped away, losing all our benefits and miles in the process.

From my reading of Rex’s financial statements, it appeared that while the 737 ops might not have been profitable, the business as a whole was, and that the jet operations would be somewhat secure. They even launched a service to Perth!

All very nice that ASIC will sue directors… I wish the passengers could! I sue the directors for the value of my points.
 
Ha! I was just thinking about this a couple days ago. Forget telling the market… what about telling the consumer?

We put money into the airline, got status, and then had it ripped away, losing all our benefits and miles in the process.

From my reading of Rex’s financial statements, it appeared that while the 737 ops might not have been profitable, the business as a whole was, and that the jet operations would be somewhat secure. They even launched a service to Perth!

All very nice that ASIC will sue directors… I wish the passengers could! I sue the directors for the value of my points.


I remember at the time post-Covid travel boom and Virgin, Jetstar and Qantas were self-imploding with lost baggage, lack of staff, huge check-in queues and lack of planes and mass flight cancellations domestically, and yet Rex still couldn't get off their butts and market themselves despite their competition self-sabotaging in front of their eyes. I recall some posters on here seeing Rex B738's take off half empty with terminals heaving with disrupted Qantas, Jetstar and Virgin passengers. Someone could have walked through T2 in SYD with a sign hung around their neck saying "flights to MEL leaving in 1-2 hours on-time with free baggage for $300". A few enterprising members on here cancelled their delayed QF VA or JQ flights and got last minute Rex jet flights but people are peculiar and sometimes get mentally anchored/tunnel vision with existing flight bookings and relationships to existing airlines.

With less psychotic top management and a decent marketing department, I think the actual front-line Rex staff and the airline would have been able to pull it off in that brief window when all the other airlines were self-destructing. Just goes to show bad/incompetent management can destroy any business no matter how good the economic tail-winds.
 
I remember at the time post-Covid travel boom and Virgin, Jetstar and Qantas were self-imploding with lost baggage, lack of staff, huge check-in queues and lack of planes and mass flight cancellations domestically, and yet Rex still couldn't get off their butts and market themselves despite their competition self-sabotaging in front of their eyes. I recall some posters on here seeing Rex B738's take off half empty with terminals heaving with disrupted Qantas, Jetstar and Virgin passengers. Someone could have walked through T2 in SYD with a sign hung around their neck saying "flights to MEL leaving in 1-2 hours on-time with free baggage for $300". A few enterprising members on here cancelled their delayed QF VA or JQ flights and got last minute Rex jet flights but people are peculiar and sometimes get mentally anchored/tunnel vision with existing flight bookings and relationships to existing airlines.

With less psychotic top management and a decent marketing department, I think the actual front-line Rex staff and the airline would have been able to pull it off in that brief window when all the other airlines were self-destructing. Just goes to show bad/incompetent management can destroy any business no matter how good the economic tail-winds.
lol… I’ve done all those things you mention.

Except the sign wouldn’t need to have said $300… they were still selling $79 fares even though the competitor terminals were overflowing with delays!!
 
So given the company is already insolvent, there isn't much left for ASIC, other than any Directors insurance.
Possibly the best case is getting future bans against some of the directors
 
A future ban against the directors would be ideal. It also may force EY to be a little more honest about the sale of 50% of NJE to LKH and co recently…
 
Maybe the only thing this will ensure is that government acquires REX for free.
 
Though it is not all through Rex's actions.
First QF and VA hoarding slots so Rex couldn't access premium times.
Second JQ in 2021 transferring A320s from Japan and Singapore to Australia so that in 2024 They operated 38% more domestic seats in 2024 than in 2019. In the first half of 2024 they increased domestic seats by 13% - more than the total of the Rex seats. But the increases were mainly on the SYD-MEL and SYD-ADL routes.
Third this enabled QF to reduce it's capital city seats between 2019 and 2024 by 27% and increase regional seats by 45%.

So Rex got slaughtered by JQ on Capital City routes and screwed by QF on it's previously profitable regional routes.
 
EXCLUSIVE OFFER - Offer expires: 20 Jan 2025

- Earn up to 200,000 bonus Velocity Points*
- Enjoy unlimited complimentary access to Priority Pass lounges worldwide
- Earn up to 3 Citi reward Points per dollar uncapped

*Terms And Conditions Apply

AFF Supporters can remove this and all advertisements

Though it is not all through Rex's actions.
First QF and VA hoarding slots so Rex couldn't access premium times.
Second JQ in 2021 transferring A320s from Japan and Singapore to Australia so that in 2024 They operated 38% more domestic seats in 2024 than in 2019. In the first half of 2024 they increased domestic seats by 13% - more than the total of the Rex seats. But the increases were mainly on the SYD-MEL and SYD-ADL routes.
Third this enabled QF to reduce it's capital city seats between 2019 and 2024 by 27% and increase regional seats by 45%.

So Rex got slaughtered by JQ on Capital City routes and screwed by QF on it's previously profitable regional routes.
Rex had more flights than it could fill, including at peak times. Access to slots wasn't the problem - it was just one of the many things Rex whinged about rather than running its business well. AFF ran quite an interesting article about it: Opinion: Why Rex's 737 Experiment Failed
 
With JQ undercutting it on capital city routes and QF adding 45% capacity on regional routes meant even if Rex had a competent board things were stacked against. Slots were just one more thing as being denied slots when the flight times were more profitable.
 
My experience is based on the MEL-SYD route, which I flew weekly. The only thing ‘missing’ from the Rex schedule in terms of commuting was a 7pm MEL-SYD. They had an 8pm instead.

The major flaw IMO was the complete lack of advertising. Most people at the office thought Rex only flew saabs - ‘how long does it take you to fly to Sydney in one of those?’ was the most common question.

While you could put the failing down to bad luck, it seems more and more you could also put it down to a lack of competence.

As for JQ offering more services..l theyre damned if they do, and damned if they don’t. The airlines were heavily criticised for not having enough capacity after covid to meet the massive uplift in demand. Can’t blame them for actually putting it on.

The only thing I thought was a bit unfair… that didn’t pass the pub test, was VA matching the $99 fares to perth, but only on the exact matching flight times. That wasn’t competition… that was just trying to eliminate the competition.
 
Last edited:
Most of my relies I've spoken to didnt know REX flew "non-turbo props" and didn't know they flew between capitals, only regional and they were overpriced.

Clear marketing failure, mismanagement and arrogance. No use spouting "build it and they will come" if no-one knows you built it.
 
The only thing I thought was a bit unfair… that didn’t pass the pub test, was VA matching the $99 fares to perth, but only on the exact matching flight times. That wasn’t competition… that was just trying to eliminate the competition.

Yeah - it won't happen and a case of closing the stable door after the horse has bolted, but that would have been worthwhile testing in court as an example of predatory pricing, especially if there was evidence of fares to PER rising in other timeslots but dropping in the timeslot that Rex operated.
 
Yeah - it won't happen and a case of closing the stable door after the horse has bolted, but that would have been worthwhile testing in court as an example of predatory pricing, especially if there was evidence of fares to PER rising in other timeslots but dropping in the timeslot that Rex operated.
Agree.

I think it would be understandable if $99 was a recognised ‘sale’, which VA introduced or reintroduced to match Rex. But pulling out a fare like that, and only on the three days a week Rex operated was a touch mean.

As an aside, friend of mine took up VA’s offer of a replacement flight following Rex’s demise. They lodged all the forms and never heard back… not even a refusal. Even on the day of travel, not a squeak out of VA.

Dunno how many other disaffected pax there were.
 
With JQ undercutting it on capital city routes and QF adding 45% capacity on regional routes meant even if Rex had a competent board things were stacked against. Slots were just one more thing as being denied slots when the flight times were more profitable.
Flights at peak times only tend to be more profitable because they carry business travellers who typically command higher yields. Rex was mainly targeting leisure travellers and had only just rolled out a relatively abysmal and limited frequent flyer program with very little appeal to the types of travellers that make flights in those time slots higher yielding. Flights also tend to be higher yielding when they are closer to being full, as passengers must purchase higher-priced fares. Rex's jet flights were rarely full because it just didn't have the overall product offering of a business-compatible airline. (Had they had even more flights at peak times, each flight would only have been emptier meaning higher per-flight costs and reducing yield further, thus, increasing their losses even further.)

Heck, they only recently began accepting credit card for inflight purchases - before then it was cash and coin only, even on jet flights. I wouldn't have carried AUD for a good 10 years before Rex entered the jet market, so while there's always a need to fend off competition, Rex waited too long to make a serious effort of it.

To a previous question, yeah, Rex also based its entire jet investment strategy around Virgin Australia not emerging from administration, the goal being to fill VA's place (buy VA's planes, take VA's workforce, operate many of VA's routes). They called it Project Mother... but they didn't stick to their own timelines. The frequent flyer program was supposed to launch a couple of years before it did. There was supposed to be a brand new lounge built in Sydney. Melbourne's lounge was supposed to have been expanded out into the terminal. A new lounge was to be built in Adelaide. A new lounge was to be built in Canberra after using the then-abandoned international departures area as a temporary lounge during COVID. All of that was severely delayed or in the case of lounges, didn't happen.

Having no solid lounge network, no solid frequent flyer program, no true status benefits until the very end where they launched in a limited way, a limited jet network, no actual partnerships (a baggage through-check with Delta was about as serious as things got - heck, even Qantas has that with Delta, and United, and...), no mobile app, fees tacked on of up to ~4% just to buy a ticket online (which were avoided if you took a briefcase of cash to an airport ticket counter, because apparently that's more efficient...), no ways to earn points with on-ground partners... the list goes on. Rex can cry all it likes about having competition in the market, but even as a newer jet market entrant, they had every chance to design, roll out and market their product in a way that would attract more travellers, including those higher-yielding business travellers. They failed in just about every respect, and on that front, only have themselves to blame.
 

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top