MEL_Traveller
Veteran Member
- Joined
- Apr 27, 2005
- Posts
- 28,983
JB747 - just about to jump on a JAL 767 from NRT-SIN... Are the regulatory organisations over the top with this sort of behaviour...
The Japanese are very big on managing public concerns when incidents occur. I was in Japan in 2011 after the NH140 incident, a short time later ANA published the offer of a full refund for any of its passengers who wanted one, with all fare conditions waived (cancellation fees/non-refundable etc etc): https://www.ana.co.jp/topics/notice110929/index_int_e.html