I am interested in diversions. You mentioned two medical cases, where did you divert to in these instances. Have you done many diversions?
I imagine the decision to divert would not be taken lightly. What occurrences would cause you to divert and what factors must you consider. A short time ago I recall that a Malaysian 777 diverted to Alice Springs. What do you do with the passengers? Is there engineering support available?
What are the protocols that apply?
My list of diversions over 33 years is pretty short.
Narita - Brisbane (747-200) diverted to Townsville due weather. Unforecast thunderstorms.
Singapore - Brisbane (767) diverted to Townsville due weather. Unforecast thunderstorms.
Perth - Singapore (767) returned to Perth, engine shutdown.
Singapore - Sydney (767) diverted to Melbourne due weather. Fog.
Brisbane - Hong Kong (767) medical. Weather stopped us diverting to Manila.
Hong Kong - Melbourne (747-400) diverted to Manila, aircraft problems.
Singapore - London (747-400) diverted to Amsterdam, due London weather. Crosswind outside limits.
London - Singapore (A380), initiated the diversion to Bangkok, medical. Ultimately diverted again, back to Singapore.
That's all that comes to mind at the moment.
The company puts out a list (and map) of places that we can use for diversions. They are graded by suitability. Some will be suitable as normal destinations, and will have full services, and contract will be in place for anything needed. Others might not be quite as good, but still have contracts in place. The third level are suitable for use in an emergency only. Service contracts aren't a concern. Sitting below that, of course, is the knowledge that if worse comes to worse, any bit of bitumen of about 7,000' will do, and the subsequent condition of the aircraft may not enter the equation.
In most cases, you have at least some time to preplan your diversion. If the weather is deteriorating, you should see that happening as the reports change, and have a loose plan of attack at the very least. Sometimes changes will happen suddenly, for instance on the day we diverted from London to Amsterdam, we'd been looking at Amsterdam earlier, but the plan was to go to Stansted or Birmingham. The change happened in the go around, when the weather at the alternatives went below what we could use. Following an aircraft problem, there will be no time to plan, so it's just common sense to keep track of the options as a flight progresses.
On a flight from Melbourne to LA, we'll keep updating the FMC fix pages, and weather for the possible alternates. So, Sydney, Brisbane, Noumea, Auckland, Nadi, Pago, Kona, Honolulu, Hilo, San Franciso, Ontario, Phoenix.
Making the diversion happen, is really just a case of picking a route we want to use, and then having a chat to ATC (either via radio or data link). At some point in there we'll try to send the company a data link message.