ATO (tax office) payments by credit card

[jazzleg]

Has anyone had issues with Beem lately?
I have a card stored that I last used just over 6 months ago. Putting through payment yesterday (and tried again today). Needed to "verify payment", clicked on the link and it has "internal server error".
Worth a call?

Tried today and got the same error.

 

[Kangol]

Tried today and got the same error.

Thanks. I've tried every day with the same result.

When was the last time you used that particular card with Beem?

 

[jazzleg]

Thanks. I've tried every day with the same result.

When was the last time you used that particular card with Beem?

The issue was already fixed yesterday and I made my payment successfully using the new card.

I raised a support ticket via the app and they responded to me when it was fixed.

----------------
Hi there,

Thank you for your patience while we resolve this issue.

Please uninstall and reinstall the app and try a transaction again.

This should be fixed but please let us know if the issue persists.

Apologies again for any inconvenience caused.

Kind regards,
Beem

 

[mandja]

How do we know if we're making a "business" payment? When you make a BPay payment, it is to a "business". How can they differentiate between payments you make for your "business" vs "personally"? Would you just need to keep a "personal" account rather than open a "business" account? Have I missed something?

Otherwise, isn't this an increase in the fee from 1.5% to 2.2%?

Difference is the card type, i believe. If you have amex business, then you pay the business rate

Post automatically merged: Nov 12, 2022

The other day did an ATO test payment direct from my personal amex. Came through with full points credited.

i thought that AMEX T&Cs said no points or reduced for ATO?

 

[Stone]

A timely reminder that what the T&Cs say and what actually happens are not always one and the same!

It might be worth removing these posts, some things best not discussed publicly.

 

[Kangol]

The issue was already fixed yesterday and I made my payment successfully using the new card.

I raised a support ticket via the app and they responded to me when it was fixed.

----------------
Hi there,

Thank you for your patience while we resolve this issue.

Please uninstall and reinstall the app and try a transaction again.

This should be fixed but please let us know if the issue persists.

Apologies again for any inconvenience caused.

Kind regards,
Beem

Thanks, I did something similar (sent a message via the app).
Got the same message and the payment has gone through.

 

[jnrdavo]

I just found this post and was going to pay a ATO bill with sniip.

I joined, and was about to process the bill, but then noticed that the 'figures' on the app did not match the amount on the web page.



I reached out to them on the online chat, below is the response.
I would suggest all using this App CHECK THE FIGURES before paying any bills/commission.

ME: Hi there, I've just joined, but your online calculator does not match the app.

Supplier: Good morning, welcome to Sniip!thanks.please hold for a moment while I take a look at this.

ME: sure.

Supplier: thank you for bringing this to our attention, I shall raise this with our Tech Team for further investigation.

ME: Thanks. So I'm assuming the app (GST) part is correct, and your online one is wrong? What is the 0.20% of? sorry ignore that...2% of original bill. BUT... gst is 10%, so how is this GST? It's not 10% of processing fee either..10% of $1952.55 = $195.255 (not $196.24 as above)

Supplier: that is a great question.I have raised this with our Tech Team as well.we sincerely apologise for any inconvenience caused.and I will try to give you an update once our Tech Team revert on this.

ME: This does not seem to be an inconvenience, but an issue where you are potentially charging more than you should.

Supplier: sorry for the delayed response, I was trying to explain the the matter to our Tech Team on this.ok.

ME: I would suggest that you send a message out to all customers that the value in the applicaiton is not correct.

I'm not sure if this is fraud or not, but some may see it as that.

Supplier: I have raised this with my managers, and they will get back to you on this.

 

[jnrdavo]

Just an update on this one. I got a call directly from the COO and we chatted about the issue. It was a issue with the front end, nothing was 'untoward', and all is legit and legal.
The 'invoice/payment receipt' you will see if/when you process the bill would have been correctly displaying the GST component with the correct amount, which will match the web site.
They are making the changes to the software as we speak and all should 'match' (web and mobile) very soon.
Overall, I was very impressed with the company, and the quick way the handled this small issue and their customer contact and communication.

 

[jamesD]

Has anyone had issues with Beem lately?
I have a card stored that I last used just over 6 months ago. Putting through payment yesterday (and tried again today). Needed to "verify payment", clicked on the link and it has "internal server error".
Worth a call?

Yes, I had this today. Have sent them a query on it.

 

[wombatcountry]

Same problem with Beem today, but it worked for me yesterday. Will start a support ticket.

 

[jamesD]

Same problem with Beem today, but it worked for me yesterday. Will start a support ticket.

I did a support ticket on this yesterday & below is the response.
If enough support tickets are lodged, hopefully they will pull finger a little faster...

"Hi there,
Thank you for your patience while we look into this.
It appears some bank cards are experiencing issues when making payments.
This is currently being looked into and may take some time, there is currently no ETA on a fix. You may choose to try another card if you have one handy in the meantime.
We apologise for any inconvenience caused".

 

[Scr77]

I’ve been hammering Beem with ANZ rewards CC and are yet to have any issues. Same card has been used each month (ie no 3 month break) in case that’s helpful somehow.

 

[jamesD]

I’ve been hammering Beem with ANZ rewards CC and are yet to have any issues. Same card has been used each month (ie no 3 month break) in case that’s helpful somehow.

Thanks.
Yes, they did mention some cards do work.

 

[wombatcountry]

Well, I tried citi, VAmoney, QFmoney, Coles and & St. George (although the first 4 are all citi/NAB associated), but somehow nothing is going through. I got the same response as jamesD above. Not very promising…

 

[coriander]

Full points as shown including on 1.45% card fee.

NO, no, no..... that's NOT full points: only Sniip give full points (just did a couple of $3500 ATO transactions - "took one for the team").

Pay an extra $1.75 for an extra 3,554 points.

 

[prozac]

NO, no, no..... that's NOT full points: only Sniip give full points (just did a couple of $3500 ATO transactions - "took one for the team").

Pay an extra $1.75 for an extra 3,554 points.

View attachment 307926

Well done. I can't see how my PE card will give additional points if using sniip. Perhaps you can explain it?

 

[one9]

I also can't make payments with Beem using my new card that was recently replaced due to a compromise. I get the internal server error when it goes to verify the payment. I also lodged a support ticket and got a similar reply that there is no timeframe to fix the issue. I suggest others having the same issue to lodge a support ticket to try and speed it up.

 

[ProggerPete]

Same problem with Beem for me, seems their verification process has been messed up.

 

[daft009]

Just used beem for BPay (not ATO) and no issues

 

[fkcn]

Same problem with Beem for me, seems their verification process has been messed up.

And me. Tried to make ATO payment with 3 different cards, all failed. Hopefully temporary problem, as opposed to another one bites the dust.