Avianca LifeMiles – Bookings and Discussion

[twinaisle]

Apparently as explained to me that is only if your a resident and citizen of US . I can cal back in 6 hours and try and speak to supervisor . Any tips anyone ?

I didn't have a problem with it and I've done it around 5 times with the agent over the phone.

 

[blacksultan]

I didn't have a problem with it and I've done it around 5 times with the agent over the phone.

But they lodge a case for escalation and said it take approx 7 days for points and taxes to be refund at which stage the seat may come available for booking.

Is there any point waiting until midnight to speak to supervisor ? Can they waive cancellation charges ?

 

[twinaisle]

But they lodge a case for escalation and said it take approx 7 days for points and taxes to be refund at which stage the seat may come available for booking.

Is there any point waiting until midnight to speak to supervisor ? Can they waive cancellation charges ?

What exactly are you saying to them?

Its always been instant when I inform them I need to cancel within 24 hours from booking

 

[blacksultan]

What exactly are you saying to them?

Its always been instant when I inform them I need to cancel within 24 hours from bookingCoul

Could be something new . I say I need to cancel ticket and get instant refund .2 staff said same . I need to pay $200 and wait 7 biz days . What should I be saying ?

 

[twinaisle]

Could be something new . I say I need to cancel ticket and get instant refund .2 staff said same . I need to pay $200 and wait 7 biz days . What should I be saying ?

And this is within 24 hours of the booking being made?

 

[MEL_Traveller]

Not sure of twinaisle's experience, but the 24-hour free cancel isn't routinely offered by lifemiles, except where required by law.

That would include itineraries with the USA, but not necessarily if not.

 

[twinaisle]

Not sure of twinaisle's experience, but the 24-hour free cancel isn't routinely offered by lifemiles, except where required by law.

That would include itineraries with the USA, but not necessarily if not.

I've always been able to get it actioned with Asian itineraries but I guess YMMV

 

[blacksultan]

And this is within 24 hours of the booking being made?

Yes . They refused . Said I could lodge a claim for same would take 2 weeks . But the seat was only seat avl - so I had to cancel by paying $200 have it released and rebook .