Avianca "Lifemiles" - Questions and Discussion

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MEL_Traveller said:
How did it turn out?
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Finally. I have tix booked. It took 5 days. I did the screen shoot method but good news, I only had 1 screen shot for a connecting flight but they still booked it. United showed seats ho chi min to Singapore with seats then seats from sing to Melb (bus class). Lifemiles didn't have the ho chi min seats so I emailed all the flights I wanted with only a screen shot for sing to melb. They booked both sectors. Yeahhhh. I will add details to the successful Lifemiles thread.
 
Is the multi-city tool one of the Lifemiles website's average features? Selecting it produces three lines of arrival and departure but I'm only using it for a one way journey that forces a connection in a particular city. The engine takes the first departure city and automatically inserts it as the last arrival city on line three. There appears no way to delete it.
 
Danger said:
Is the multi-city tool one of the Lifemiles website's average features? Selecting it produces three lines of arrival and departure but I'm only using it for a one way journey that forces a connection in a particular city. The engine takes the first departure city and automatically inserts it as the last arrival city on line three. There appears no way to delete it.
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That is correct. However, by using the multi city tool you would price each sector individually anyway so the award would end up costing you a lot more. e.g. if I wanted to book MEL-BKK-HKT...I'd be combining the cost for MEL-BKK + BKK-HKT, not still paying for a MEL to SE Asia award.
 
Danger said:
Is the multi-city tool one of the Lifemiles website's average features? Selecting it produces three lines of arrival and departure but I'm only using it for a one way journey that forces a connection in a particular city. The engine takes the first departure city and automatically inserts it as the last arrival city on line three. There appears no way to delete it.
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I've never used the multi-city tool for a booking. It's not the same as QF's (for example) where you can combine sectors same day. The LM one is for round-trips only.
 
Hi all. Got a question that was kind of discussed a few pages back but I wanted to just check. I booked my parents from Europe to Mel on Thai but spelt my Mum's surname as Browm not Brown. The rest of her name and DOB are correct.

Should I correct this error prior to travel? Anyone know how lenient Lifemiles are with these kinds of changes?
 
jarradbrown said:
Hi all. Got a question that was kind of discussed a few pages back but I wanted to just check. I booked my parents from Europe to Mel on Thai but spelt my Mum's surname as Browm not Brown. The rest of her name and DOB are correct.

Should I correct this error prior to travel? Anyone know how lenient Lifemiles are with these kinds of changes?
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Call them. ASAP. It is a simple mistake but if they want to get technical "BROWN" and "BROWM" are as different as "BROWN' and "EUCALYPTUS".
 
When do Lifemiles points get deducted after a successful offline booking? I did the common screenshot method of booking. I was asked to pay the reservation fee of $25 per passenger - that's done. I have received the itineraries. But the points have not been deducted. It's making me suspicious :(

In case anybody is interested, they offered me more and better options via the phone booking than I could see online. Ended up getting 2x SQ J from Tokyo to Sydney, and was even able to request an extra long layover in Singapore.

That's assuming I do really have reservations.
 
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One more thing thing might help some folks: I don't think the support email address receiving anything that I sent via my <somebody> at live dot com email address. No screenshots, passport scans or itinerary request. However they did get all of those things when sent via <somebody> at gmail dot com email address, and responded within the published time.

This suggests their spam filter might be blocking some email requests.

I didn't discover this until I called them.
 
ColinD said:
When do Lifemiles points get deducted after a successful offline booking? I did the common screenshot method of booking. I was asked to pay the reservation fee of $25 per passenger - that's done. I have received the itineraries. But the points have not been deducted. It's making me suspicious :(

In case anybody is interested, they offered me more and better options via the phone booking than I could see online. Ended up getting 2x SQ J from Tokyo to Sydney, and was even able to request an extra long layover in Singapore.

That's assuming I do really have reservations.
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It should be instant (or pretty close to). In addition to the $25 you also paid taxes? Not everyone receives an itinerary! So you scored there!

If the itinerary has a booking reference you should be able to track that via the operating airline's website (manage booking function). That will show if you have ticket numbers.

Otherwise give them a call. For SQ ticketing needs to be done fairly quickly. I wouldn't risk more than 24-48 hours. Otherwise risks auto-cancel.
 
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Taxes all paid too. The reservations is for my son and his partner - he said they confirmed with the respective airlines they've got seats.

MilesPlus messed up for a couple of weeks last year when I cancelled a booking, bought same amount of points then spent the whole lot. For those 2 weeks I had 80k extra points in my account. Could have been interesting if I had already flown on those points before they figured it out!
 
ColinD said:
Taxes all paid too. The reservations is for my son and his partner - he said they confirmed with the respective airlines they've got seats.
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Depends what you mean by 'got seats'. If there is a ticket number, you're ok. If the airline simply has a record of their booking and has allocated physical seat numbers (but there's no ticket number) then not ok.
 
It would have been 2 weeks last week. Weird situation. My son just confirmed with SQ and CA last week.

I suspect it will come out in a reconciliation and they'll suddenly throw a big tantrum and want to know why I haven't "paid".
 
ColinD said:
It would have been 2 weeks last week. Weird situation. My son just confirmed with SQ and CA last week.

I suspect it will come out in a reconciliation and they'll suddenly throw a big tantrum and want to know why I haven't "paid".
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Again - it depends what you mean by confirmed? Did your son ring and ask if there are ticket numbers against the booking? (Or otherwise identify ticket numbers through a manage booking function)

A confirmed reservation means little without ticket numbers.
 
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