Avoid PayID payment to Qantas

[RealtimeY]

After seeing this thread, I tried booking and paying by PayID then cancelling it and thought it was a pretty slick process, and certainly better than giving my internet banking details to POLi.

Paid 13 Nov and the QF payment page updated instantly, e-ticket arriving minutes later.
Cancelled booking the same day, and received the refund back to my account today (28 Nov), so about 2 weeks to refund.

It looks like they use a third party payment processor to accept the PayID payments and judging by the experience of @danielt25 can look them up if necessary.

I don't see why anyone should pay by BPAY at this point if you have to log into internet banking all the same, it takes days longer to clear, and you can accidentally pay to the wrong payment ref.

 

[kyle]

I was talking to my boss last week. She said she paid using PayID to Qantas and also experienced the same problems as described upthread.

 

[CMA222]

....................

I don't see why anyone should pay by BPAY at this point if you have to log into internet banking all the same, it takes days longer to clear, and you can accidentally pay to the wrong payment ref.

Because we have all experienced the continuing failures of the QF IT systems and the lack of trust this has created. Plus the hassles of chasing up QF when it goes wrong.

 

[danielt25]

As I received a "generic error" from the Qantas website upon payment (with money leaving my bank account - on 3 consecutive bookings) - that was the risky part - rather that it just rejecting my payment altogether and thrn allowing me a different option to pay. I should have just switched to a different option to pay after the first generic error, or maybe try a second time, and not 3 times. (For the extra time spent sorting out the 3 payments)

 

[CMA222]

Because we have all experienced the continuing failures of the QF IT systems and the lack of trust this has created. Plus the hassles of chasing up QF when it goes wrong.

I have just received an email to log in to QF Business Rewards (via the link included) and be auto entered into a promotion for an extra 1K points per booking. I tried to log in 3 times and 3 times the link and sign-in gives me "Sorry we have encountered a problem". A perfect example of why I will not trust that PayID will work with QF. I use PayID extensively but no way with QF systems. Too unreliable.

 

[kangarooflyer88]

I don't see why anyone should pay by BPAY at this point if you have to log into internet banking all the same, it takes days longer to clear, and you can accidentally pay to the wrong payment ref.

And not just that, you have limited recourse when BPAY or any non-credit card payment goes south. At least with a credit card you have protections and can call them up and say, this flight purchase from Qantas was never ticketed and thus am requesting a charge back on the purchase. With debit or other payment options you are at the mercy of the merchant.