The articles about pickle forks have been the most read today on 'The Age' website.
Very poorly handled by QF, which appears to be so complacent it didn't realise to counter the assertions about two aircraft, not just one, (apparently confirmed by a source independent of the union) it should have brought out its CEO, or if he was not in Australia, on leave or otherwise unavailable, the next in charge.
One doesn't successfully counter adverse publicity by ostrich-like behaviour.
Prospective passengers may have short memories but they don't want to associate an airline brand name with the word 'unsafe'. There's always a cohort scared of flying full stop. One such public figure was former Liberal Premier of Victoria The Hon Jeff Kennett, no shrinking violet in other areas.