In contrast, the head of engineering (a long winded title) has zero public recognition, unlike the face of AJ.
I don't know, the "head of engineering" has a certain gravitas that sounds like the right person to be the public face of aircraft maintenance issues, irrespective of his public recognition. To be honest, outside the AFF bubble and investor circles, AJ probably isn't that well known publicly either.
When CEO's are out there talking about the company (as opposed to their personal agenda), they are not addressing the public either (although it may appear that way) - they are addressing investors. The QAN share price has recovered today 1% and it's movements are certainly not out of kilter with normal movements over the last few months, so maybe there's no need to wheel out AJ to address the