Backdated Qantas Hotel Points- Points Club Plus

[samuelmelbourne]

Does anyone have any experience with backdated Qantas points.

I did my math perfectly, and should have had enough points to get myself Qantas Points Club Plus. This would have let me roll over 100 status credits, and give me access to Qantas Club as a result of hitting 350,000 points on the ground.

Recently my points club lapsed, and I hadn't received my hotel points, and so I fell just short of the threshold.

My question is, do we know if they backdate the hotel points I'm yet to receive, and will this automatically apply my status points rollover? Or will it require an argument with the care team.

I've only seen one thread on this so far, but nothing related to hitting points club plus.

 

[serfty]

My question is, do we know if they backdate the hotel points I'm yet to receive, and will this automatically apply my status points rollover? Or will it require an argument with the care team.

Welcome to AFF

Really, the only way for you do this would be to call Qantas Frequent Flyer,

Looking at the Qantas Frequent Flyer terms and conditions and Points Club Terms and Conditions:

In calculating whether a Member has qualified for the Points Club Program in a Membership Year, Qantas will count Qantas Points from the applicable Accrual Date. Some Qantas Points can take up to 90 days to appear on your Qantas Frequent Flyer Activity Statement.

As for "Accrual Date":

'Accrual Date' means in relation to Qantas Points earned for a product or service provided by:

(a) Qantas airline, the date that Qantas provided those products and services to the Member;
(b) Qantas Marketplace or Qantas Wine, the date that payment for the product or service is made to Qantas;
(c) a Qantas Shopping Retail Partner, the date that the goods or services were purchased from that partner;
(d) an Airline Partner, the date that the relevant Airline Partner advises Qantas of the Member's Qantas Points accrual; and
(e) a Non-airline Partner (including products or services provided to Members under the Qantas brand, other than Qantas Shopping Retail Partners) the date that the relevant partner advises Qantas of a Member's Qantas Points accrual;

Make what of that as you will.

 

[Jean Prouvaire]

Based on what serfty posted, I assume Qantas Hotels is a "Non-airline Partner" as it's provided by a third party* under the Qantas brand (and is not a Qantas Shopping retail partner). So the accrual date is presumably whenever the Qantas Hotels notifies Qantas Loyalty, which would be some time after the stay.

(* There was a story a few months ago revealing that Qantas Hotels is actually a rebrand of one of the major hotel booking services, but can't remember if it was Expedia, booking.com or one of the others.)

 

[samuelmelbourne]

I've called Qantas FF to iron this out.

According to the person I got on the phone with:

Apparently hotel points are in fact backdated, but will only count if you receive the backdated points within 14 days of PC membership rollover (He didn't seem sure about this, so take it with a grain of salt). This wasn't really going to happen for me, as I only checked out 2 weeks ago, and they can take up to 8 weeks to show.

However, the person on the phone talked to his manager, and ended up essentially "advancing" me the missing points, so that my membership was bumped to Points Club Plus, which is a great outcome for me.

This is reflected instantly, I just need to wait to see if my status credit rollover occurs.

 

[serfty]

However, the person on the phone talked to his manager, and ended up essentially "advancing" me the missing points, so that my membership was bumped to Points Club Plus, which is a great outcome for me.

This is reflected instantly, I just need to wait to see if my status credit rollover occurs.

Great outcome ...

 

[jbmarshall90]

Great outcome. I find points credit a month after the stay. Qantas hotels is an Expedia partner - you might hear it when you check in to hotels sometimes when they see how you booked.

 

[Flyfrequently]

However, the person on the phone talked to his manager, and ended up essentially "advancing" me the missing points, so that my membership was bumped to Points Club Plus, which is a great outcome for me.

This is reflected instantly, I just need to wait to see if my status credit rollover occurs.

Am in a similar situation to yours @samuelmelbourne with 20 June hotel checkout and year end 30 June.
Hoping to get a good outcome also.

How did you go with SC Rollover?
Welcome to AFF

 

[Rembrandt]

The rare times I've used Qantas Hotels the points come through within a month.

 

[JohnK]

(* There was a story a few months ago revealing that Qantas Hotels is actually a rebrand of one of the major hotel booking services, but can't remember if it was Expedia, booking.com or one of the others.)

Hooroo is the name of the business QF and JQ use. Backend I believe is linked to Expedia.

 

[encryptededdy]

I thought it was the internal QF business for Australian hotels, and Expedia for international hotels

 

[sudoer]

My booking confirmations have always come from [email protected] for both domestic and international. As far back as 2016, as recently as this morning.

 

[Flyfrequently]

Just checked out of Holiday Inn in Bali and when I asked for a tax invoice was told, it is a booking through an OTA - Expedia.

Agree with you @encryptededdy and @sudoer AU bookings usually come under Hooroo or on occasion Jetstar Hotels.

 

[JohnK]

Both Qantas Hotels and Jetstar Hotels originated from Hooroo. It was plastered all over emails. Staff used to work for Hooroo. Now it's Qantas Group Accommodation.

And the bookings are done through Expedia.

 

[SYD]

My booking confirmations have always come from [email protected] for both domestic and international. As far back as 2016, as recently as this morning.

I actually have never noticed that was the email address used…

It was plastered all over emails.

I had to click on the “From: QANTAS” to see the obfuscated email address. No other distinguishing marks or features leapt out suggesting Hooroo.

Now it's Qantas Group Accommodation.

Definitely that throughout bookings now.

And the bookings are done through Expedia.

I’ve lost count of the number of times I’ve checked in and they’ve said “You’ve booked through Expedia”.

It’s actually a pity they don’t let you consolidate earn ie booking direct with Expedia could earn QFF points in lieu of Expedia $. I’m sitting on nearly $300 Expedia credit!

 

[JohnK]

It’s actually a pity they don’t let you consolidate earn ie booking direct with Expedia could earn QFF points in lieu of Expedia $. I’m sitting on nearly $300 Expedia credit!

And you're not using the credit?

I've got email from Qantas Hotels Support from February 2019 and email address is Team Hooroo<[email protected]>

Same month Jetstar<[email protected]>

And further back to 2018 Qantas<[email protected]>

I used to make quite a few changes to bookings and the staff from Hooroo worked for both Qantas Hotels and Jetstar Hotels.

 

[SYD]

And you're not using the credit?

Every time I try, the place I end up booking is a “pay at hotel”! I might drop it on a rental car booking. Some weird quotes coming in booking direct with the usual but Expedia is less than half!

I've got email from Qantas Hotels Support from February 2019 and email address is Team Hooroo<[email protected]>

Same month Jetstar<[email protected]>

And further back to 2018 Qantas<[email protected]>

Yes, that’s it but on many email clients, it just displays as “QANTAS”. I’ve never bothered to click on it to see the actual sender email address!

 

[JohnK]

Yes, that’s it but on many email clients, it just displays as “QANTAS”. I’ve never bothered to click on it to see the actual sender email address!

I see it as I mainly view emails in Hotmail on desktop version but also when I dealt with staff it was clear it was Hooroo.

 

[samuelmelbourne]

Am in a similar situation to yours @samuelmelbourne with 20 June hotel checkout and year end 30 June.
Hoping to get a good outcome also.

How did you go with SC Rollover?
Welcome to AFF

I actually had to call back for my credit rollover. And they instantly gave me the points THEN the rollover came through. So I got 200 points to keep. I did not correct them haha

 

[FredADL]

Following up on this thread, I’m actually on the opposite situation.
Reached PC+ last month (also last year membership year).

I just received points (in a new membership year) thanks to an Hotel stay from the previous membership year.

They haven’t been counted towards this membership year.

Based on the T&C, being accrued this year they should count toward this year, isn’t it?
Or will they be "lost" in the Points Club count?

 

[SYD]

Following up on this thread, I’m actually on the opposite situation.
Reached PC+ last month (also last year membership year).

I just received points (in a new membership year) thanks to an Hotel stay from the previous membership year.

They haven’t been counted towards this membership year.

Based on the T&C, being accrued this year they should count toward this year, isn’t it?
Or will they be "lost" in the Points Club count?

No lost to last year as far as PC goes based on “Activity” date.

It’s like getting SCs posting in the new year from a flight in the previous year except you actually see them wiped (“expired”) from the SC activity.