Backdated Qantas Hotel Points- Points Club Plus

[samuelmelbourne]

Does anyone have any experience with backdated Qantas points.

I did my math perfectly, and should have had enough points to get myself Qantas Points Club Plus. This would have let me roll over 100 status credits, and give me access to Qantas Club as a result of hitting 350,000 points on the ground.

Recently my points club lapsed, and I hadn't received my hotel points, and so I fell just short of the threshold.

My question is, do we know if they backdate the hotel points I'm yet to receive, and will this automatically apply my status points rollover? Or will it require an argument with the care team.

I've only seen one thread on this so far, but nothing related to hitting points club plus.

 

[serfty]

My question is, do we know if they backdate the hotel points I'm yet to receive, and will this automatically apply my status points rollover? Or will it require an argument with the care team.

Welcome to AFF

Really, the only way for you do this would be to call Qantas Frequent Flyer,

Looking at the Qantas Frequent Flyer terms and conditions and Points Club Terms and Conditions:

In calculating whether a Member has qualified for the Points Club Program in a Membership Year, Qantas will count Qantas Points from the applicable Accrual Date. Some Qantas Points can take up to 90 days to appear on your Qantas Frequent Flyer Activity Statement.

As for "Accrual Date":

'Accrual Date' means in relation to Qantas Points earned for a product or service provided by:

(a) Qantas airline, the date that Qantas provided those products and services to the Member;
(b) Qantas Marketplace or Qantas Wine, the date that payment for the product or service is made to Qantas;
(c) a Qantas Shopping Retail Partner, the date that the goods or services were purchased from that partner;
(d) an Airline Partner, the date that the relevant Airline Partner advises Qantas of the Member's Qantas Points accrual; and
(e) a Non-airline Partner (including products or services provided to Members under the Qantas brand, other than Qantas Shopping Retail Partners) the date that the relevant partner advises Qantas of a Member's Qantas Points accrual;

Make what of that as you will.

 

[Jean Prouvaire]

Based on what serfty posted, I assume Qantas Hotels is a "Non-airline Partner" as it's provided by a third party* under the Qantas brand (and is not a Qantas Shopping retail partner). So the accrual date is presumably whenever the Qantas Hotels notifies Qantas Loyalty, which would be some time after the stay.

(* There was a story a few months ago revealing that Qantas Hotels is actually a rebrand of one of the major hotel booking services, but can't remember if it was Expedia, booking.com or one of the others.)

 

[samuelmelbourne]

I've called Qantas FF to iron this out.

According to the person I got on the phone with:

Apparently hotel points are in fact backdated, but will only count if you receive the backdated points within 14 days of PC membership rollover (He didn't seem sure about this, so take it with a grain of salt). This wasn't really going to happen for me, as I only checked out 2 weeks ago, and they can take up to 8 weeks to show.

However, the person on the phone talked to his manager, and ended up essentially "advancing" me the missing points, so that my membership was bumped to Points Club Plus, which is a great outcome for me.

This is reflected instantly, I just need to wait to see if my status credit rollover occurs.

 

[serfty]

However, the person on the phone talked to his manager, and ended up essentially "advancing" me the missing points, so that my membership was bumped to Points Club Plus, which is a great outcome for me.

This is reflected instantly, I just need to wait to see if my status credit rollover occurs.

Great outcome ...

 

[jbmarshall90]

Great outcome. I find points credit a month after the stay. Qantas hotels is an Expedia partner - you might hear it when you check in to hotels sometimes when they see how you booked.