Banned from QF (for a few months)

[TonyHancock]

Where do you get the evidence that the OP took QF to court and won? Apart from the OP stating that himself, nothing has been provided to demonstrate a win by the OP.

Given what I consider to be some serious credibility issues in the OP relaying accurate facts in this thread (vs what we know are the facts in the VCAT paperwork) I’d be more inclined to believe at this point that the OP did not win. Happy to correct this if the evidence shows otherwise.

I am sure the OP will be back to provide the details and evidence.

 

[Princess Fiona]

So am I.



Unfortunately for the OP the name brings up many hits that is on public record or the internet.

This thread has taken on a life of its own.

I tend to agree with you. The Gucci Bag incident weirdly appeared on my Facebook feed yesterday and it took me only a few seconds to relate back to this thread and the other VCAT case.

 

[Archphoto]

Did anyone else notice that the event that the OP was recounting happened over 2 years ago? Just wondered why there was a sudden need to recount the circumstances in all its glory now?

In all my years of flying, I've encountered IFE that never worked (reboots galore!), seat changes (they don't guarantee you'll get your chosen seat, just that you'll get a seat) and lost luggage, once (camera equipment for a 3 month photo-shoot) for almost 12 months.

Seriously, none of these is great separately, worse if altogether (and yes I have had them all on one flight several times!), but I certainly didn't get up in the grill of lounge staff, ground crew or anyone else connected with QF. Oh, and I didn't receive any special treatment because I was a WP, nor did I expect it - s*%#@ happens, move on.

Additionally, ADL has many members who fly in and out of it for work, who have reached WP status flying nothing but Y; not all companies around the world are willing to pay up $$$$ to fly contractors around the world umpteen times a year in J. Gaining and maintaining WP for 4 years flying nothing but Y is *not* pretty - but I've done it and experienced all the issues you have tenfold, the only difference though, is I didn't throw a tantrum in a lounge (requiring 6-12 cops to attend) nor take QF to court over such trivial matters.

In the grand scheme of things, some IFE that didn't work, a seat that wasn't my initial choice and lost luggage pales into insignificance when compared to the plane getting me safely from A-B. Of all three, the lost luggage was the biggest PITA - but I was compensated for the essentials and guess what? I claimed the rest on insurance.

All part of airline travel - if we didn't like all these hassles (and took every airline who failed to deliver to court), methinks this forum would never have got off the ground in the first place.

 

[Himeno]

A reminder to always check the tags that are put on your bags.

Yep. A few years ago, I was flying JL SIN-HND-GMP. At the premier check in area at SIN T1, the agent first tagged the bag for ICN, then when I pointed out that was the wrong airport, they tagged it with SEL, the Seoul city code, before finally again after promoting printing a tag for GMP.

 

[TonyHancock]

Did anyone else notice that the event that the OP was recounting happened over 2 years ago? Just wondered why there was a sudden need to recount the circumstances in all its glory now?

To be fair, and it is a bit of a struggle with Guccigate now in the mix, this was not started as a stand alone thread but was split off by the mods.

I tried to be a little more impartial, following the usual AFF herd mentality, but quite frankly I am struggling now.

 

[Archphoto]

A

To be fair, and it is a bit of a struggle with Guccigate now in the mix, this was not started as a stand alone thread but was split off by the mods.

I tried to be a little more impartial, following the usual AFF herd mentality, but quite frankly I am struggling now.

Ok - got it. I obviously came in late and I was also not taking any sides at the beginning, however, after reading the VCAT (and the OPs jibes at ADL flyers), I seriously thought WTH?? Then the Guccigate piece was added to the mix and that has blown any credibility I may have granted originally, right out the window.

 

[Matt_01]

Maybe the Gucci came from the markets after the ill fated IFE to KKG.

I have not read the Gucci link.

 

[Pushka]

To the OP I'm going to straight to the point - get over yourself!
You had some small issues that you would not and can not let go of it, again get over it.

There are big issues in the world than a broken IFE system, a lost bag or not getting the seat you wish etc.
My best mate has a young daughter with type 1 diabetes, his wife /her mother suddenly died last year and now he has all of that to deal with.
A friend decided to commit suicide over the weekend, imaging how his family feel.
I could go on but will not, but the ability to not be able to watch a movie on a flight having your favourite seat is pretty mealiness to get worked up over.

Just saw this:

https://www.facebook.com/video.php?v=10154619923437371

Maybe you should watch it an decide what the important things in life are.

I’m sorry for all your losses with your friendship group. Suicide harms everyone. It is the most tragic of life episodes that someone might have to endure.

However, even though what has happened to the OP seems extremely trivial in comparison, I’m not sure we should compare that with your experiences. Doing so means we should dismiss many frustrations in life and I do not think thats the way to go. We can always find people who are much worse off than we are but that should not become our benchmark.

Now we have had the "get over it and there are far bigger issues to worry about"* post we only have to slot in a naz_/Hitler^ reference and we have pretty much have the complete AFF thread.

My big takeaway from this thread is that the OP took QF to court and won. I would not have had the drive to do that and would have probably accepted my lot and been out of pocket.

I do wonder how many times this has happened.


*There are definitely some horrendous things out there in the world, sadly happening to good folk every day but this is a frequent flyer travel forum where we all debate the mundane, trivial and absurd.
^Does that count or does it have to be the full comparison to someone?

Great post for the sentiments you expressed. Coz we agree

 

[Princess Fiona]

Maybe the Gucci came from the markets after the ill fated IFE to KKG.

I have not read the Gucci link.

Oh you should read it, I don’t think it came from the Ladies Markets. The man bag failure happened a few years before the IFE and seat change incident.
The most interesting aspect is the career of the claimant as written in that report.

 

[GoldCanyon340]

The most interesting aspect is the career of the claimant as written in that report.

That's the first thing I noticed.

 

[JohnK]

In the grand scheme of things, some IFE that didn't work, a seat that wasn't my initial choice and lost luggage pales into insignificance when compared to the plane getting me safely from A-B. Of all three, the lost luggage was the biggest PITA - but I was compensated for the essentials and guess what? I claimed the rest on insurance.

All part of airline travel - if we didn't like all these hassles (and took every airline who failed to deliver to court), methinks this forum would never have got off the ground in the first place.

IFE is not an optional extra. It is bundled into the airfare and if the service is not provided there should be some form of compensation without asking/begging. A number of years ago I received $150 on a SE Asian flight and $200 x 2 for dad and I on a SYD-LAX flight.

Seat changes shouldn't occur without the permission of the person being moved. If necessary then move up not back.

Lost/delayed luggage can be quite bad but mostly handled by contract staff. I'd expect adequate compensation.

Yes there are more important things in life but not everyone needs to ignore minor issues and move on. I admire people who have the will to follow up poor service.

 

[Archphoto]

IFE is not an optional extra. It is bundled into the airfare and if the service is not provided there should be some form of compensation without asking/begging. A number of years ago I received $150 on a SE Asian flight and $200 x 2 for dad and I on a SYD-LAX flight.

Seat changes shouldn't occur without the permission of the person being moved. If necessary then move up not back.

Lost/delayed luggage can be quite bad but mostly handled by contract staff. I'd expect adequate compensation.

Yes there are more important things in life but not everyone needs to ignore minor issues and move on. I admire people who have the will to follow up poor service.

Oh, I agree 110% with you, John.

But hey, these things do happen and whilst I also follow these things up, it is never in such a way that the police of *any* country are required to be called by airline staff, as I put my case forward for compensation . . .

 

[Kerrodt]

IFE is not an optional extra. It is bundled into the airfare and if the service is not provided there should be some form of compensation without asking/begging. A number of years ago I received $150 on a SE Asian flight and $200 x 2 for dad and I on a SYD-LAX flight.

So let’s turn some of this logic around.

QF announce that they are unbundling their fares and that now, if you want IFE on a SYD-LAX it will cost an additional $400 return (that’s twice the one way compensation that you received above).

How would you react?

 

[JohnK]

So let’s turn some of this logic around.

QF announce that they are unbundling their fares and that now, if you want IFE on a SYD-LAX it will cost an additional $400 return (that’s twice the one way compensation that you received above).

How would you react?

I would take that into consideration just like I do any LCC that offers component pricing.

If you're offering a service and you don't provide that service then you need to provide adequate compensation.

 

[jb747]

If you're offering a service and you don't provide that service then you need to provide adequate compensation.

I see these compensation discussions from a different perspective...and consider that they should perhaps be related to the cost of the fare. IFE is what, 5% of the value. It certainly isn’t a major component seeing that you’re actually buying travel?

With regard to seats though, they are actually all mine, and I need no agreement if I need someone moved.

And now that I’ve wound the clockwork up, I’ll release the hounds....

 

[juddles]

..... Singapore police are not known for their tolerance. The fact they didn’t do anything (negative) to me seems to vindicate my belief that my conduct was not threatening or abusive or in any .....

Errr, no.

I think it vindicates my belief that there are many people out there who will happily threaten and abuse simple employees like lounge staff, but when faced by a few police, manage to suddenly find their manners........

 

[JohnK]

I see these compensation discussions from a different perspective...and consider that they should perhaps be related to the cost of the fare. IFE is what, 5% of the value. It certainly isn’t a major component seeing that you’re actually buying travel?

But there is some cost and that should always be offered when the service not delivered but with Qantas I do understand the business model. Screw at every opportunity including asking people to pay more when they have been downgraded from business to economy.

With regard to seats though, they are actually all mine, and I need no agreement if I need someone moved.

And now that I’ve wound the clockwork up, I’ll release the hounds....

I've not seen or heard a captain involved very often in seating issues especially where someone has left choosing seats until checkin and is then stuck in a middle seat for 24 hours and wants a better seat.

I don't care what happens behind the scenes. CEO. Captain. Staff. DYKWIA frequent flyers. They should not interfere with seating and I'm not giving up my seat without a fight.

P.S. Obviously where a flight is full not much you can do but where I have persevered I have not failed yet and I don't push hard but have had on board op-ups to business and op-ups to business on next flight.

 

[drron]

Errr, no.

I think it vindicates my belief that there are many people out there who will happily threaten and abuse simple employees like lounge staff, but when faced by a few police, manage to suddenly find their manners........

Unless your name is Dr.Dao or several other UA pax.

 

[MEL_Traveller]

Unless your name is Dr.Dao or several other UA pax.

Dunno about the other UA pax, but a very different set of circumstances with Dr Dao. Unlike changing a seat, in his case there was no lawful reason to be denied a seat he had already occupied. (And no indication that he was abusive to any staff or security.)

 

[juddles]

I see these compensation discussions from a different perspective...and consider that they should perhaps be related to the cost of the fare. IFE is what, 5% of the value. It certainly isn’t a major component seeing that you’re actually buying travel?

I raise my hand to be the first hound! No - wait! JohnK beat me - will be the second.

jb747, it is rare that I find something to disagree with you on, here we have it! IFE only 5% of the fare? No. Perhaps you have too much fun up the front flying those contraptions, but for the pax, the IFE is the principal way of enduring (or rather ignoring) the reality of being stuck in a tiny seat for many hours surrounded by strangers.

It is hard to put a % value on, but I would NEVER actually buy a seat on a specific flight if I knew that the IFE would be dead. Despite wanting to travel from A to B, which you understand as "buying travel". It would probably take about a 30 - 50 % discount before I would let the savings sway me.

I do not buy travel as in point A to point B. All the tickets will (should) get me there, so the choices are made on the rest of the experience. I buy a ticket on a QF flight (or someone else) expecting IFE, and their food, and their drinks, etc etc.