Banned from QF (for a few months)

[RoMambai]

A salient lesson for the OP is what may be acceptable/tolerated in Australia is unlikely to pass muster in a place like Singapore. Google what can happen to Australians who fall foul of the authorities there and perhaps be thankful nothing worse happened to you.

 

[davidj]

Two sides to every story

 

[Hvr]

My behviour was a direct result of having a gutful of QF’s incompetence that negatively impacted that entire trip from start to end.

Utter bollocks. Your behavior is your choice and your responsibility. You chose to act in a way that was unacceptable and faced some consequences.

That your seat was changed and you were adversely affected does not give you carte blanche to misbehave. You have the right to complain and to seek restitution but not to act in a way that may be construed as threatening or abusive.

 

[mannej]

Mmm, you catch more flies with honey than vinegar.

It is probably a good thing the OP was denied boarding, I’d hate to have to listen to that story from an agitated and aggrieved seat mate.

 

[oz_mark]

My behviour was a direct result of having a gutful of QF’s incompetence that negatively impacted that entire trip from start to end. I was banned from QF/JQ and codeshares.

So you took it out on lounge staff, that likely that had nothing to do with causing your problems?

 

[offshore171]

These days, it seems nearly every public freakout gets filmed by one or more bystanders and ends up on Youtube.

I wonder if that will be the case here?

 

[sudoer]

D Y K W I A.

 

[davidj]

Zen travelling - why it makes so much sense.

 

[Matt_01]

I’m wondering what’s next. Having a massive strop when the decanter isn’t out in SYD F?

As a fellow P1 of course this is a reason for a massive DYKWIA tantrum

All jokes aside if the OP behaviour was unacceptable and directed towards lounge staff this is out of line. If the lounge staff felt threatened in any way or felt that the behaviour was in any way threatening to other guests I would think the actions taken were appropriate.

For someone that is WP and LTG this involves a bit of travel and would suggest that one would know know what is acceptable and what is not.

I would suggest and it it is only opinion that some line has been crossed to be banned from any airline is normally a result of some pretty bad behaviour issues.

 

[TheInsider]

Am I missing something here? It seems like BA changed his seats on his QF flight and ends up balming and yelling at QF staff?

 

[hmmm]

This is the issue though.... when "stuff just happens" that you're responsible for, they throw the book at you. Wether you were caught in traffic because there was a car accident or god knows whatever else, QF holds you to your end of the deal. but when the shoe is on the other foot, they expect and demand a halloas with as little as a "sorry".

well im sorry..... but time after time after time after time of tolerating this BS, id had enough. Whilst in isolation, the seat reassignment is no big issue, in this case, it was the straw that broke the camals back. if you look at the original thread, it was about QF not honouring or enforcing Priority Boarding. It also does not honour or enforce, priority luggage. I can not remember a recent time, especially in Melbourne where priority luggage has worked, and in fact, on approaching baggage services after no bags arriving for 20-25 minutes, they themselves concede that they dont have enough baggage handlers or that the luggage was incorrectly stowed and ends up coming out dead last.

So scoff all you like, but I did not lose my preferred Y seat only to be given a forward J seat. I was relegated to mid cabin in a centre seat, and unless I book at the last minute, or flow forward to an earlier flight and thats the only seat left, as a platinum (at the time) I REFUSE to sit in that kind of seat. Why? Because QANTAS tells me my status dictates that I dont have to.

Finally..... loyalty is absolutely a two way street. But when it hasn't been for a number of years, its time to decide wether you will continue to be loyal while being treated like rubbish, and my time just happened to be in the Singapore lounge.

If I ever lose perspective as a (hopefully one day) Platinum LTG, when I'm moved from one seat to another for no good reason other than presumably a gremlin in the system, and post about my years of loyalty not meaning anything, can someone point me back to this thread?

Don't get me wrong, I believe loyalty is a two-way street, but sometimes stuff just happens. Likewise I've lost bulkhead Y seats for slightly further forward J seats. There's good and bad with each move, it all works itself out.

 

[TheInsider]

I would suggest and it it is only opinion that some line has been crossed to be banned from any airline is normally a result of some pretty bad behaviour issues.

A continuous ban would be the result of multiple and multiple of issues. It really wouldn't be 1 or 2 or even 5 things for that matter. It seems like the OP is a constant abuser of staff. He must be proud of himself.

 

[hmmm]

I just had a look and the OP posted a similar thing in the Priority Boarding taken over by Communists thread. Maybe that's why it's familiar????
Personally if the OP was screaming and yelling about the poor service I can see why they would be banned - in QF's mind they are a loose cannon and who knows what may have happened in the air. As they say, seating is not guaranteed so why be so p*ssed off when they were moved. They did not know the reason why their original choice was changed and it may have been a perfectly legitimate reason. Just my 2 cents. Just move on.

I did reply to the original post and touched on a comment from the OP about not wanting to say something to the "QF lad" for fear of being banned. That is why i added that QF has become quite militant in that its far easier to ban someone and make the "issue" disappear rather than to actually fix the problem.

As for just moving on, thats exactly what I did. I had maybe 10 bookings with QF after that incident, and I haven't booked with them since. This forum and the original post are riddled with complaints about QF, so perhaps taking your own advice might be a welcome change.....

 

[drron]

Now,now.QF can get bags out quickly.I have had a couple of times this year when my bag appeared quickly.Once even first.
But then I did have my no status BAEC number on the booking!

 

[rock86]

Posts like these always remind me of this great Ron Burgundy moment.

 

[love_the_life]

I did reply to the original post and touched on a comment from the OP about not wanting to say something to the "QF lad" for fear of being banned. That is why i added that QF has become quite militant in that its far easier to ban someone and make the "issue" disappear rather than to actually fix the problem.

As for just moving on, thats exactly what I did. I had maybe 10 bookings with QF after that incident, and I haven't booked with them since. This forum and the original post are riddled with complaints about QF, so perhaps taking your own advice might be a welcome change.....

My point was that to be banned, there was obviously a line crossed in your behaviour. My understanding of your original post was that you had a seat reassignment and your response to this was what caused you to be denied boarding. I can only assume that your response must have been very much deemed as threatening or inappropriate for this to happen. Yes, choosing to fly on other than QF is one way to move on, so hope you enjoy the new airlines.

 

[Austman]

So I sued them in the magistrates court and won.

Could you tell us: Did your case actually go to the magistrates court? And did Qantas actually appear? It would be very interesting to know.

 

[hmmm]

A continuous ban would be the result of multiple and multiple of issues. It really wouldn't be 1 or 2 or even 5 things for that matter. It seems like the OP is a constant abuser of staff. He must be proud of himself.

Would it be a result of multiples of issues?? You know this how exactly?? You clearly were not there, you do not know what happened, what was said, how it was said or why it was said and yet you have the audacity to claim im a constant abuser of staff??

IMHO, the ban letter was a pro forma letter that Qantas security has on hand for when they need to get out of a bind. They think its far easier to make the problem go away rather than actually doing something about the problem in the first place. There are 8 pages in the original post about priority boarding, with people like you coughing and moaning about how horrible Qantas is and blah blah blah, and yet, like a little sheep, you bleet whenever they so much as even look in your direction. This is what the internet calls a "fanboy". I too, was one once, until i saw the light and realised theres more to life and flying than Qantas. There are several other airlines that get you where you need to be, often faster and cheaper than QF, who's hard product is at least a generation or two behind the competition, and the soft product is so hit and miss its not funny.

As for PB, what has Qantas done about it? ZERO. They simply dont care. They're quite happy to con you to of your money by dangling the status carrot in front of your face, but when push comes to shove and someone actually expects to make use of their status benefits but is denied, you think they should be ok with this? When they are NOT ok with it, after repeated failures, you accuse them of creating multiple issues and constantly abusing staff. What a laugh.......

 

[sudoer]

There are several other airlines that get you where you need to be

There are several other seats on a plane that get you where you need to be too.

 

[hmmm]

Could you tell us: Did your case actually go to the magistrates court? And did Qantas actually appear? It would be very interesting to know.

As I said previously...... the matter was listed with VCAT. Qantas did not argue the merits of the case, but rather, successfully argued a technical issue about VCAT not having the jurisdiction to hear the matter because the Act stipulates it must be a "court" and not a "tribunal". they still refused to settle the matter so i was left with no option but to commence proceedings in the Magistrates COURT where it was listed for a hearing date, only for Qantas to settle the day before for the full amount.

For the record, I couldn't have cared less about the ban. it only lasted a few weeks before it was "demoted" to a warning. It was however, the incentive I needed to book with and sample other airlines, and what a refreshing change it was. the issue was that in denying me boarding, Qantas refused me access to the flight id booked and paid for and whilst they were within their rights to deny me boarding, they could not keep the money for the flight THEY refused to provide. To be clear.... they were not taken to court to challenge the ban or to air my grievances about seating of PB or anything else for that matter, but simply to get a refund of the unused flight that they prevented me from using. As it turns out, I got reimbursed for the cost of the one way EK ticket (which cost approximately half of the total MEL-xSIN-xLHR-CPH return fare) and for the night in the hotel airport.