I agree!
I find AOT extremely convenient. I pre-book from Australia, taking the SUV for 1050 baht. Everything is included in that and they basically meet you as soon as you exit the final customs x-ray. The car is right there waiting and you’re on your way in less than a minute.
Taxis are also convenient but you can wait a while, and you never really know whether you’re going to get a good driver or one with a ‘hot’ meter. At 350 baht a taxi is excellent value, but I’ve had personal experience and also friends that have had fares over 800 baht
You can call the taxi tourist helpline to report the driver, but it can really ruin your arrival experience and leave you deflated.
The other thing is that arriving after perhaps a long flight it’s nice to have an AOT car that’s spotlessly clean, knows where it’s going, has strong AC, and has seat belts!
I’ve also booked cars through Klook and hotels. They meet you in the arrivals hall but I’ve then sometimes had to walk with the driver to the car park… a good five to ten minutes… in the hot and sticky weather. Again, not fun, and the hotel prices are often the same or higher than AOT.
I have not booked uber from the airport so can’t comment.
Going *back* to the airport however I always hail a cab from the street (never the hotel’s ‘taxi’ which looks the same as the regular taxi but has a fixed price way higher than it should be). The fare is around 225 baht, plus tolls. Yeah, the lack of seatbelts can be an issue, but taxis do seem to be getting slightly better recently in offering these!