Totally irrelevant whether I was sitting in WHY or premium economy. I received the type of service that someone in WHY- would be extremely disappointed. If you think I am lying that is totally OK and you are entitled to an opinion.
I am telling you my story and have tried to tone down the experience as much as possible. Appalling, disgusting, attrocious, despicable, unacceptable, poor are just some of the words I would use to describe what was supposed to be the beginning of a holiday of a lifetime with my father. Instead we got garbage. Perhaps I should be just happy I got to LAX in one piece.
I have already decided that I will not be flying Qantas long haul again unless I get an apology or satisfactory explanation from Qantas on the attrocious service received. I hope we get a little better treatment on the LHR-HKG-PER-SYD legs remaining on this trip with Qantas....
Where's the fire,
JohnK?
tuapekastar has summarised it, but let's get this clear:
The simple bottom lines are:
- You purchased a Y fare but got to sit in Y+. This is not an op-up; you didn't purchase a Y+ fare: you just got to sit somewhere else to receive the same Y service. We all agree on that.
- You got less than satisfactory service - in fact, according to your "clarification", I'd be almost so bold as to suggest that dismissal of the crew who so served you and your father poorly on that flight might just be the bare minimum. Perhaps even a refund of your fare/points/taxes.
And now you had an earlier conjecture that Y+ isn't worth the premium over Y. You only had this justified in terms of seat. In fact, I would go on to postulate that even if you had gotten exit row Y instead of your Y+ seat, your experience would be not much - if not any - more enjoyable than what you had because the service was that bad.
But if your experience is any case to compare Y+ and Y in totality, we are disagreeing with that. In other words, when you say that "Y+ isn't worth the premium over Y", that's not comparing apples and apples. If you mean
just by virtue of the seat, then you might have a better case there. However, having said that we have a decent contingent who are also at some loggerheads about Y+ vs. Y seating, but that's not the bane of contention here. (FWIW IMO, if it's a question of comparing only the seats, the difference between a Y+ regular seat and a Y exit row is very close, if not the exit row probably comes out on top.)
It's not very good form to start suggesting people are lying without any basis for the accusation.
+1
We're also not accusing
you of lying either. We're just trying to get arguments clear here. If someone new on this forum wants to make a comparison of Y and Y+, your case isn't a holistic or rational case to go by. To your credit, if anything, your case simply represents the polar nature of QF's long haul service, which many people here can more than likely attest to.
In any case, I do hope you write clearly to Qantas to express your dissatisfaction. At least you might get a case of wines out of it.
Just kidding, but
seriously do it anyway, because it's very wrong to let a disservice of this magnitude just go unaccounted for.
.
