Big development! Qantas seat selection!

[anat0l]

Veering off topic here, but having read a few of the past posts I feel guilty.

• Is it ever too late to send an email/webform etc. of commendation for staff service? (We're talking in May)
• Is it ever inappropriate to send such feedback if all you can remember is the flight time, day, cabin and possibly the position (e.g. FA vs. CSM)?

 

[notzac]

Veering off topic here, but having read a few of the past posts I feel guilty.

• Is it ever too late to send an email/webform etc. of commendation for staff service? (We're talking in May)
• Is it ever inappropriate to send such feedback if all you can remember is the flight time, day, cabin and possibly the position (e.g. FA vs. CSM)?

Not knowing Qantas' systems, but I'd say that it's never too late to send feedback of any kind.

 

[straitman]

Veering off topic here, but having read a few of the past posts I feel guilty.

• Is it ever too late to send an email/webform etc. of commendation for staff service? (We're talking in May)
• Is it ever inappropriate to send such feedback if all you can remember is the flight time, day, cabin and possibly the position (e.g. FA vs. CSM)?

anat0l,

I would still send the feedback if I was you.

 

[JohnK]

Most of the issues seem to be more about the service than the PE seat JohnK.

Possibly but in my opinion the premium economy seats were nothing special. I love BA World Traveller Plus for the price that is was offered a number of years ago and in my opinion the Qantas product is not even remotely close considering price and service.

Anyway as I have mentioned perhaps my experience was tainted by the service but I am not impressed. I can think of worse things but it is not very nice to walk off a 13:25 flight feeling tired and hungry after sitting in premium economy.

Perhaps my opinion is also wrong but I hope that people seriously consider the options available to them on long haul flgihts. We are all different and just because someone says that premium economy is great does not make it great and the same works the other way around.

We were extremely disappointed especially after all the recommendations on AFF....

 

[Flashback]

Anyway as I have mentioned perhaps my experience was tainted by the service but I am not impressed. I can think of worse things but it is not very nice to walk off a 13:25 flight feeling tired and hungry after sitting in premium economy.

But you were sitting in whY+ with whY service weren't you? In which case it's not a proper comparison...

 

[anat0l]

But you were sitting in whY+ with whY service weren't you? In which case it's not a proper comparison...

From the postings here it would seem that JohnK sat in Y+, was supposed to get Y service and ended up getting not-even-up-to-scratch Y service.

 

[Flashback]

From the postings here it would seem that JohnK sat in Y+, was supposed to get Y service and ended up getting not-even-up-to-scratch Y service.

That was my interpretation too. What I was pointing out, is that JohnK was saying that whY+ is not worth it on QF, which is an unqualified comment as he hasn't had a chance to experience whY+ service....

 

[AnonymousCoward]

From the postings here it would seem that JohnK sat in Y+, was supposed to get Y service and ended up getting not-even-up-to-scratch Y service.

Perhaps, but then again the service in the real Y cabin could have been just as bad...

Unless you're sitting in Y+ and are supposed to be getting Y+ service, you can't really complain that it wasn't up to scratch considering Y+ prices. I'm confused how the conclusion can even be drawn.

 

[drewbles]

Perhaps, but then again the service in the real Y cabin could have been just as bad...

Unless you're sitting in Y+ and are supposed to be getting Y+ service, you can't really complain that it wasn't up to scratch considering Y+ prices. I'm confused how the conclusion can even be drawn.

Agreed. I got a lucky accidental bump to Y+ (full service) in MAR on the SFO-SYD route (was before it was officially launched and my friends an I were in row 39 so we got lucky). The crew were brilliant. No cold champagne in Y+? That's fine, we'll take what we need from J. Nothing was too much effort and they were extremely attentive.

I know QF crews can vary (wildly) but I'd find it tough to believe that a paid Y+ seat would attract sub-Y quality service from the crew. If as mentioned it was Y+ sold as Y, then you may have gotten a bad Y crew. Either way, you can't complain as you got a seat others down the back of the bus would have killed for

 

[anat0l]

Either way, you can't complain as you got a seat others down the back of the bus would have killed for

A simple phrase: Perhaps, but no.

That is, sure, you probably did get a favourable seat (at least for those sitting aft of you).

But the service was just not there, so that is grounds for complaint.

Knowing JohnK, if it was bare Y service despite the Y+ seat then that would probably pass. But if it is sub-par for even Y service then that is not good. And yes it could just be the odd bad crew received, but then that probably should be flagged.

Though I agree with the other people here that this is not a fair test case for determining the merits of QF Y+.

 

[straitman]

I will not now be able to critique PE for you MEL-LAX as we have both been upgraded and told that there is a good possibility for being upgraded on the return trip as well.

 

[drewbles]

I will not now be able to critique PE for you MEL-LAX as we have both been upgraded and told that there is a good possibility for being upgraded on the return trip as well.

I'll be able to critique on the Y+ sold as Y shortly. SYD-SFO and LAX-MEL in Y+ sold as Y just a week or so before it reverts to normal.

I'm expecting nothing more than the seat with usual Y service of course

 

[JohnK]

But you were sitting in whY+ with whY service weren't you? In which case it's not a proper comparison...

Totally irrelevant whether I was sitting in WHY or premium economy. I received the type of service that someone in WHY- would be extremely disappointed. If you think I am lying that is totally OK and you are entitled to an opinion.

I am telling you my story and have tried to tone down the experience as much as possible. Appalling, disgusting, attrocious, despicable, unacceptable, poor are just some of the words I would use to describe what was supposed to be the beginning of a holiday of a lifetime with my father. Instead we got garbage. Perhaps I should be just happy I got to LAX in one piece.

I have already decided that I will not be flying Qantas long haul again unless I get an apology or satisfactory explanation from Qantas on the attrocious service received. I hope we get a little better treatment on the LHR-HKG-PER-SYD legs remaining on this trip with Qantas....

 

[tuapekastar]

Totally irrelevant whether I was sitting in WHY or premium economy. I received the type of service that someone in WHY- would be extremely disappointed. If you think I am lying that is totally OK and you are entitled to an opinion.

Flashware's (and other posters') comment was perfectly logical re not being in a position to judge the full PE product, as you did not pay for nor receive it.

Sounds like you got really cough service, which we all would find most disappointing, and no-one is doubting or disagreeing with that. After all, you were there, we were not.

It's not very good form to start suggesting people are accusing you of lying without any basis for the accusation.

 

[anat0l]

Totally irrelevant whether I was sitting in WHY or premium economy. I received the type of service that someone in WHY- would be extremely disappointed. If you think I am lying that is totally OK and you are entitled to an opinion.

I am telling you my story and have tried to tone down the experience as much as possible. Appalling, disgusting, attrocious, despicable, unacceptable, poor are just some of the words I would use to describe what was supposed to be the beginning of a holiday of a lifetime with my father. Instead we got garbage. Perhaps I should be just happy I got to LAX in one piece.

I have already decided that I will not be flying Qantas long haul again unless I get an apology or satisfactory explanation from Qantas on the attrocious service received. I hope we get a little better treatment on the LHR-HKG-PER-SYD legs remaining on this trip with Qantas....

Where's the fire, JohnK?

tuapekastar has summarised it, but let's get this clear:

The simple bottom lines are:

• You purchased a Y fare but got to sit in Y+. This is not an op-up; you didn't purchase a Y+ fare: you just got to sit somewhere else to receive the same Y service. We all agree on that.
• You got less than satisfactory service - in fact, according to your "clarification", I'd be almost so bold as to suggest that dismissal of the crew who so served you and your father poorly on that flight might just be the bare minimum. Perhaps even a refund of your fare/points/taxes.

And now you had an earlier conjecture that Y+ isn't worth the premium over Y. You only had this justified in terms of seat. In fact, I would go on to postulate that even if you had gotten exit row Y instead of your Y+ seat, your experience would be not much - if not any - more enjoyable than what you had because the service was that bad.

But if your experience is any case to compare Y+ and Y in totality, we are disagreeing with that. In other words, when you say that "Y+ isn't worth the premium over Y", that's not comparing apples and apples. If you mean just by virtue of the seat, then you might have a better case there. However, having said that we have a decent contingent who are also at some loggerheads about Y+ vs. Y seating, but that's not the bane of contention here. (FWIW IMO, if it's a question of comparing only the seats, the difference between a Y+ regular seat and a Y exit row is very close, if not the exit row probably comes out on top.)

It's not very good form to start suggesting people are lying without any basis for the accusation.

+1

We're also not accusing you of lying either. We're just trying to get arguments clear here. If someone new on this forum wants to make a comparison of Y and Y+, your case isn't a holistic or rational case to go by. To your credit, if anything, your case simply represents the polar nature of QF's long haul service, which many people here can more than likely attest to.


In any case, I do hope you write clearly to Qantas to express your dissatisfaction. At least you might get a case of wines out of it. Just kidding, but seriously do it anyway, because it's very wrong to let a disservice of this magnitude just go unaccounted for.

 

[Flashback]

Flashware's (and other posters') comment was perfectly logical re not being in a position to judge the full PE product, as you did not pay for nor receive it.

Where's the fire, JohnK?

tuapekastar has summarised it, but let's get this clear:

The simple bottom lines are:

• You purchased a Y fare but got to sit in Y+. This is not an op-up; you didn't purchase a Y+ fare: you just got to sit somewhere else to receive the same Y service. We all agree on that.
• You got less than satisfactory service - in fact, according to your "clarification", I'd be almost so bold as to suggest that dismissal of the crew who so served you and your father poorly on that flight might just be the bare minimum. Perhaps even a refund of your fare/points/taxes.

And now you had an earlier conjecture that Y+ isn't worth the premium over Y. You only had this justified in terms of seat. In fact, I would go on to postulate that even if you had gotten exit row Y instead of your Y+ seat, your experience would be not much - if not any - more enjoyable than what you had because the service was that bad.

Thanks guys, clarified the situation 100% (even though I thought it was pretty obvious ).

 

[JohnK]

Fire? Apologies. That was not my intention.

I got the impression from some of the posts the I was supposed to be happy sitting in a premium economy seat with sub standard service even though I only "paid" for a WHY seat. Hopefully my experience is not indicative of the level of service one should expect from Qantas long haul WHY.

Also my comments were not meant to be a comparison of WHY and premium economy.

But in my opinion (if that counts for anything at all) the Qantas premium economy product is not that special assuming the only difference from WHY and full premium economy is the premium economy meal service and seat recline. I would not be paying the additional money for premium economy. Other people can make up their own opinions....

 

[straitman]

I will not now be able to critique PE for you MEL-LAX as we have both been upgraded and told that there is a good possibility for being upgraded on the return trip as well.

We are about to board or 2 hr delayed flight:!:
I hope our experience is better than that of JohnK, who appears to be at the wrong end of someones stick again.

We got 16AB so rather happy as the initial allocation was one up stairs and one down:!:

Got to go.

 

[pauly7]

I hope our experience is better than that of JohnK, who appears to be at the wrong end of someones stick again.
.

JohnK is just a magnet for bad luck.... It used to be funny, now worrying!

 

[Mr Ed]

It all depend on how you deal with it.
I've been pissed around by flight stewards, some have had a bad attitude.
I find it best to take the first step and start by talking to them. Tell them what a cough of a job it must be. Ask'em what's wrong, usually prolonged by then taking the piss out of the problem passanger causing the troble. then sitting back and getting fantasic service. Be nice to the crew and if in doubt be even nicer. Sucking up has it's rewards.