Booked US DM F award for 2 Adults,2 Child - now TG would refuse Child on 773

[Stephen65]

Thanks for that, I started a thread in the Thai forum on FT and I got referred to that. The wording is very confusing as it seems to be directed to unaccompanied minors and not minors in their own J seat but at least it doesn't mention F.

 

[bcworld]

Thanks for that, I started a thread in the Thai forum on FT and I got referred to that. The wording is very confusing as it seems to be directed to unaccompanied minors and not minors in their own J seat but at least it doesn't mention F.

I can't work out if they mean unaccompanied minors or just that children travelling in the herringbone config are effectively 'alone'!?

 

[MEL_Traveller]

I see both of you guys posted at the same time as me... I think there must be some 'deeming' rule that it is one adult per child, a second or subsequent child per adult will be considered unaccompanied unless over 8???

 

[bcworld]

I see both of you guys posted at the same time as me... I think there must be some 'deeming' rule that it is one adult per child, a second or subsequent child per adult will be considered unaccompanied unless over 8???

That could well be the case. TG could say that in coffin class a parent can only really possibly see into the 1 seat directly across the aisle. But in that case, I would've thought they'd offer Shanye to downgrade into J? Problem solved??

 

[Stephen65]

The wording is ambiguous to say the least - but because infants can never travel alone I read the last few words as meaning:

- no infants at all in J

- no unaccompanied children under 8 in J

What concerns me is that Shanye's versions of his conversations with Thai agents include him being told no children in J or F and his children not being allowed in J despite his wife accompanying them.

PS: I agree bcworld, if its simply a matter of one adult per child in J why not offer him a downgrade from F to J? Surely there would be a J passenger willing to be upgraded if necessary?

 

[MEL_Traveller]

That could well be the case. TG could say that in coffin class a parent can only really possibly see into the 1 seat directly across the aisle. But in that case, I would've thought they'd offer Shanye to downgrade into J? Problem solved??

well yes... although if there was no availability in J then US would have had to have had the initiative to call TG to release inventory and so on... it could have taken a while of going back and forth. and if for some reason they couldn't manage that, then the other seats found might have gone.

maybe there was also confusion about one child being on a separate PNR? we just don't know.

 

[bcworld]

well yes... although if there was no availability in J then US would have had to have had the initiative to call TG to release inventory and so on... it could have taken a while of going back and forth. and if for some reason they couldn't manage that, then the other seats found might have gone.

maybe there was also confusion about one child being on a separate PNR? we just don't know.

I don't think we ever really will know.

 

[Shanye2233]

i am on my own ticket PNR and my daughter is on her on ticket PNR and my wife and second daughter are on a seperate PNR. After speaking with TG in sydney i rang the airport in bangkok and they also told me no children are allowed in J or F for safety reasons the same reason sydney office gave me.

If it was a case of one adult and two children why couldnt they tell me i need to be in the same cabin i could have easily gone into J surely someone would have wanted to go to F .

After reading bcworld post with the rules i will be contacting TG in the morning and asking for further explanation

 

[Stephen65]

After speaking with TG in sydney i rang the airport in bangkok and they also told me no children are allowed in J or F for safety reasons the same reason sydney office gave me.

Now that we've been helpfully directed to the rule in the terms and conditions which seems applicable I can see (on one interpretation of its wording) why you were told your kids couldn't be in J. Doesn't explain you being told no kids in F though.

I think I will ring Thai tomorrow, direct them to the rule and ask for confirmation that it does or does not apply to the F cabin.

 

[Shanye2233]

i was told they couldnt travel there is no children allowed in J or F on the flight 777-300 and she told me that she even contacted head office and confirmed it. Somebody is going to fix this why should i be bumped off this plane when its what i booked for no reason. This rule would have been great before i called US airways and they bumped up my taxes and extra flights.

What to do ?

 

[Stephen65]

Maybe you should let sleeping dogs lie considering you seem to have got a very good solution to the problem already.

 

[Shanye2233]

i have a solution but not a better one. What gives them the right to kick me off a aircraft i have a paid ticket on for them interpreting the rules incorrectly. She knew both me and my wife are travelling

 

[Alanslegal]

i have a solution but not a better one. What gives them the right to kick me off a aircraft i have a paid ticket on for them interpreting the rules incorrectly. She knew both me and my wife are travelling

Article 7.1 would be a start. Though there is no written notice yet I am sure TG would be probably r.w.a to prepare a standard notice letter and serve same upon you should enough of their buttons be pushed.

http://www.thaiairways.com.au/vwm/upload/fabdocs/passenger_conditions.pdf

 

[Shanye2233]

So that says they don't need a reason for not allowing me to travel on their planes. Why would they not want me to travel but still allow me to board the first flight.
Maybe I better leave it alone I get the feeling I would be in way over my head.

P.S Telstra Internet is down !

 

[ozbeachbabe]

im going to try to call us airways and hoepfully they just throw my wife into Y with the kids for that flight.

I can see availability now on the plane they just took me off. The BKK-CDG on the 19th 0.05

View attachment 7247

Why cant they put me back in F and then the rest of my family in Y direct flight.

Forget TG bumping you out of J or F with kids on the 773, I think you would have a much bigger problem on your hands if you seriously contemplated sitting in F & having the airline "throw your wife into Y with the kids for that flight". Why don't you volunteer to throw yourself into whY & you can leave your wife in F, or better still join them in whY & travel as a family???

 

[Alanslegal]

So that says they don't need a reason for not allowing me to travel on their planes. Why would they not want me to travel but still allow me to board the first flight. Maybe I better leave it alone I get the feeling I would be in way over my head.

They did have a reason, it was safety issue.

P.S Telstra Internet is down !

Telecommunications Industry Ombudsman - TIO

 

[Stephen65]

The mystery is solved. I spoke to a nice gentleman at Thai in Sydney who explained that the issue is the airbags on the seatbelts in J class on the rented Jet Airways aircraft. Apparently when these inflate there is a risk of choking a small child. The issue is only for the J seatbelts as the Y and F seatbelts are a different design.

I asked him to confirm this in writing in case I encountered a Thai agent in BKK who read the rules differently and he was kind enough to email me a copy of the note that Thai have on their booking system concerning this issue:


Hello

The following notes ONLY apply to Business Class on aircraft 777-300ER (rented from Jet Airways)

DUE TO SAFETY REASON INFANT IS NOT ALLOWED TO BE ACCEPTED IN BUSINESS CLASS ON 777-300ER (ACFT CODE 77J).
THEREFORE ALL SELLING OFFICES PLEASE DO NOT BOOK BUSINESS CLASS PASSENGER WHO WISHES TO TRAVEL WITH INFANT.
HOWEVER INFANT IS STILL ACCEPTED INFIRST OR ECONOMY CLASS ( NO BSCT FACILITY IN FIRST CLASS SVC ).

DUE TO PREVIOUSLY A/C SAFETY AND CABIN ENGINEER HAD PLACETHE MAXIMUM MEASURE ON CHD TRVL IN C/CL WHICH EQUPT WITH
AIRBAG INFLATABLE SEAT BELT – RESULT IS CHILDREN CAN BE ACPTED IN BUSINESS CLASS WHEN TRVEL WITH PARENT
FOR UMNR TRVL, CHILD MUST BE OVER 8YRS OLD TO BE ACPTED

 

[MEL_Traveller]

thanks for the update. as I suspected it was the airbag. although this is normally associated with a lap child, but maybe these ones are a slightly different manufacture. not sure what to make of the second para... seems to say child can travel with parent...

so I think the. there may still be some issue about 2 children with one adult??

as for the earlier discussion about downgrading to J... the flight is totally sold out in f and j, zeros across the board. to have to shift passengers and reticket them in advance of travel would be difficult. they could have done it at the airport (just move them) but not in advance.

 

[Stephen65]

Yes, as I read the note and from the Thai agent's explanation to me the restrictions boil down to:

- infants are not permitted in J

- children under 8 are not permitted in J unless accompanied by a parent

This is consistent with the terms and conditions. We are in the clear as we're all in F.

I guess that the OP's problem was that he had only 1 parent with 2 children in J. That's the only thing that seems to explain his difficulties.

 

[Alanslegal]

I don't even know why they install those airbag thing'ies on planes anyway, as if it will help in a major incident. I am pretty sure that CX don't have them on their J herringbone outfits however I have seen them on their Y seats.