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So how flexible is this change option. Can you do a completely new route? Well, start point and end point the same but the middle sectors very different.
I guess maybe It’s easier to change things than do all the refunds etc.Yes, you can do whatever you like.
I have changed complete routing thru USA to Europe instead of via Asia on a 280k. As long as you’re still flying, any change is ok
That's a known issue for bookings with more than one passenger. i.e. The auto refund only occurs for one person.almost immediately the points (for a booking of 2 people) for 1 person are already in the account but still to be received are the points for the second person and as yet there is no cancellation point deduction. So that suggests it is all still in processing phase?
Okey dokey. I’ll get on to that then. I did have the refund issue once before but not the solo points one.That's a known issue for bookings with more than one passenger. i.e. The auto refund only occurs for one person.
If you don't contact Qantas to get this fixed you will never see the points/$$$ again.
Okey dokey. I’ll get on to that then. I did have the refund issue once before but not the solo points one.
Yes, it’s all so random isn’t it. Which makes it more frustrating. Did you get the awards you wanted we were discussing on the other EK - I think - thread?I must have been super lucky.
I called approx a fortnight ago to change an award, however the agent couldn't see the same availability I could (I even went to the payment page with some of the awards I wanted to change to). I was willing to take the punt that they would still ticket online so I asked the agent to cancel the original award and stressed that I was wanting to book another award immediately, they asked me to stay on the phone and the points were back in my account immediately and the refund for 2pax the next day - I couldn't believe it!!
Yes, it’s all so random isn’t it. Which makes it more frustrating. Did you get the awards you wanted we were discussing on the other EK - I think - thread?
I DID! Checked at 9.30 am yesterday and not available. Checked at 10.35am about something else - bingo! I do want to tweak one of the flights out of Dubai which is currently on RJ but with an 8 hour gap I’d like to get in the EK lounge but currently can’t on the booking. But those flights aren’t out yet.It certainly is random, seems that's a common occurance with QF IT
No more EK flights out of JFK or to BNE have been released, so we decided just to book the EWR-DXB-MEL, which is fine with chaffeur drive to EWR anyhow.
Did you get your EK flights out of ADL?
I DID! Checked at 9.30 am yesterday and not available. Checked at 10.35am about something else - bingo! I do want to tweak one of the flights out of Dubai which is currently on RJ but with an 8 hour gap I’d like to get in the EK lounge but currently can’t on the booking. But those flights aren’t out yet.
So I just called and it will be sorted. That’s the plan. Qantas rep seemed to know the issue, in fact he kind of groaned a little when I said one lot had come through but not the other. Known issue.
Of course, this does not represent an 'auto cancel'. The agent pushed it through immediately for a specific purpose.I called approx a fortnight ago to change an award, however the agent couldn't see the same availability I could (I even went to the payment page with some of the awards I wanted to change to). I was willing to take the punt that they would still ticket online so I asked the agent to cancel the original award and stressed that I was wanting to book another award immediately, they asked me to stay on the phone and the points were back in my account immediately and the refund for 2pax the next day - I couldn't believe it!!
Which really means this is our strategy in future. Call, and ask for immediate cancel so we can rebook another award.Of course, this does not represent an 'auto cancel'. The agent pushed it through immediately for a specific purpose.
Unless there is such a purpose, agents are supposed to place the booking in a queue for cancellation at a later time.
As mentioned upthread is a common issue with QFF that cancelling online a two PAX award booking will generally result in only the points less fee and $$$ for one PAX being refunded. Further intervention is needed.So no advice given so I rang again. Twice now. Trying to explain what has happened. One award booking with 2 people. Flights tweaked before ticketing then ticketed. A couple of weeks later preferred EK flights loaded so instead of changing I booked new flights then cancelled original booking. Half the FF points returned immediately. No sign of refund.