Cancel award online - how long until points back in account

[rock86]

As per the thread subject, if I cancel an award online, how long will it take for points to come back in my account so I can book another one?

 

[Dr Ralph]

7 days for me.

 

[rock86]

7 days for me.

Blimey, I was not expecting that. Seems a little ridiculous for it to take that long!

 

[cjd600]

Cancelled for 4 on one booking this week. One pax worth of points back within a day. Followed the others up next day and received overnight. So 3 days all up

 

[buckleyj]

As per the thread subject, if I cancel an award online, how long will it take for points to come back in my account so I can book another one?

I've done this twice in the past few months. The first time it took ~5 business days, the second time is was as soon as I got off the call.

 

[hb13]

Always been within a couple of hours for me

 

[djchuckles]

I just cancelled one about an hour ago and was amazed to see the points already back in my account!

 

[RooFlyer]

After a week I'm still waiting. I saw a post from @serfty that suggested a multi week experience.

 

[rock86]

I just cancelled one about an hour ago and was amazed to see the points already back in my account!

Was this from an online cancellation, or over the phone?

I can't believe how the replies are wildly all over the place. Could it be down to complexity of the original trip and the method used?

 

[RooFlyer]

I can't believe how the replies are wildly all over the place. Could it be down to complexity of the original trip and the method used?

Mine was to cancel QF 36 SIN-SYD. Tried to do it on line, twice, over a few days, but nothing happened. Called the Plat line and was told "you can't do it online - even though it says you can"

So she cancelled it and said a few days " or maybe a bit more because it's it of Singapore" Yeah, the electrons travel slower there.

@juddles will be looking for a snarky comment for me wrt QF so, there it is.

 

[love_the_life]

I've done this twice in the past few months. The first time it took ~5 business days, the second time is was as soon as I got off the call.

Though did you call to cancel?

 

[TheInsider]

So she cancelled it and said a few days " or maybe a bit more because it's it of Singapore" Yeah, the electrons travel slower there

It's actually due to the booking being issued in the Singapore office, and they (that 'office') have to issue the refund. It's sent to a queue to action.

 

[Pushka]

I recently cancelled online: Qantas metal, SFO - Adelaide and points were back that day and money refund a couple of days later. Very surprised at efficiency.

 

[rock86]

It's be interesting if we compiled people's results and analysed the trends. I wonder if it would be beneficial if people posted their award cancellation info and then the time it took to get their points and money refund?

You'd probably need information such as:

Airline
Route
PAX
Cancelled online/phone
Days points refunded
Days money refunded

??

 

[RooFlyer]

It's actually due to the booking being issued in the Singapore office, and they (that 'office') have to issue the refund. It's sent to a queue to action.

Yeah, I appreciate that although why it has to be be physically done there is beyond me. I can pay from Tasmania, using their Singspore based web site. You'd expect that someone in Sydney or even Manila could reverse the transaction, similarly using the Singapore site

 

[serfty]

It generally takes longer (weeks) if from an overseas port or not in AUD.

Qantas online customer help advertises 14 days.

Cancelling or changing a Reward flight booking

 

[eminere]

What are people's experience with the taxes, fees and carrier charges part of the refund?

 

[cjd600]

What are people's experience with the taxes, fees and carrier charges part of the refund?

Pretty much day after points returned for me, so 3 days back onto c/card

 

[kermatu]

I have waited weeks for points and more importantly dollars to be refunded. Invariably there's some issue that needs a manual follow-up call to get it to move. In the case of dollars it's an absolute rort -- my credit card can be charged within minutes for a payment; but weeks for a rebate.to show and need for reminders.

I am currently waiting for both points and dollars to be refunded. Only happened on the weekend and was a complicated series of bookings, so I'm not yet concerned, and if all is refunded it will actually be a nice gesture from Qantas. So I'll give the benefit of the doubt.

 

[eminere]

I have waited weeks for points and more importantly dollars to be refunded. Invariably there's some issue that needs a manual follow-up call to get it to move. In the case of dollars it's an absolute rort -- my credit card can be charged within minutes for a payment; but weeks for a rebate.to show and need for reminders.

Yes that's the part that concerns me more, the cash refund. I generally have enough points to tide me over and can make do, but having to chase the cash refund would be very annoying.