Cathay have cancelled one of their two daily Frankfurt flight - and we were booked on it!

[Oubline]

With our booking there was a message on the top of the booking alerting us to compensation and ability to cancel without penalty if the changes were substantial (which they were) and actual compensation and they provided links.

Just to confirm, was this for a points or a cash booking? I’m interested to know whether this affects what Qantas will offer.

 

[MEL_Traveller]

With our booking there was a message on the top of the booking alerting us to compensation and ability to cancel without penalty if the changes were substantial (which they were) and actual compensation and they provided links.

Out of interest - what was the compensation offered?

 

[MEL_Traveller]

You are probably already aware or it is maybe too late, but ANA is introducing flights to FRA in February I think it is.

ANA has been flying the FRA for ages! Is it a new flight or equipment (new suites?)

 

[get me outta here]

It was in one of the many emails, and I read the heading and deleted it. So, not sure what they specifically stated was starting in Feb. I’ll try to hypnotise myself into remembering.

ANA has been flying the FRA for ages! Is it a new flight or equipment (new suites?)

 

[Pushka]

Out of interest - what was the compensation offered?

It was all a blurb of legal stuff so I gave up.

 

[z28]

Just found out my flight from HK to Per in April is cancelled and moved to the next day (18 hours later). I booked with AA using AA points. I am going to call AA tomorrow, but need a head up: does AA/CX provide accommodation in HK for this ?

 

[Pushka]

Just found out my flight from HK to Per in April is cancelled and moved to the next day (18 hours later). I booked with AA using AA points. I am going to call AA tomorrow, but need a head up: does AA/CX provide accommodation in HK for this ?

CX will tell you it’s AA’s problem and wipes their hands. They will not lift a finger to help you.

 

[love_the_life]

Ours were booked through Qantas and Cathay have just wiped their hands yesterday saying we have to go through Qantas. Qantas have asked Cathay to release two award fares the next day but Qantas can’t force them to do that. I no longer trust Cathay to shed more flights to be honest. But you should contact Qantas if you too have been impacted. For the record I had one Qantas Rep who was totally useless and clueless so if they waffle on just hang up and try again. But at the end of the day it’s up to Cathay to release further award seats. And hope that flight doesn’t then get cancelled.

If you are locked into travel at that time I would probably cancel the award flights and just pay to fly and whatever airline you want. Whilst it might be cancelled/timeshifted you are in a stronger position as not needing award seats.

 

[z28]

CX will tell you it’s AA’s problem and wipes their hands. They will not lift a finger to help you

CX washed their hands, now I have a problem. CX next flight pushes the whole journey beyond 24 hours, ie I now need two flight sectors instead one from AA (70K points instead of 40K). I am thinking of cancelling this and rebook with Malaysian, do you think they will waive the canclling fees/points as this is not my fault.

 

[Pushka]

If you are locked into travel at that time I would probably cancel the award flights and just pay to fly and whatever airline you want. Whilst it might be cancelled/timeshifted you are in a stronger position as not needing award seats.

Yes, we decided that too. Qatar it is. We are locked into 2 cruises. A small one of the Greek Islands for 30 people and another on the new Celebrity Edge. Around Italy, Greece and Malta.

 

[Pushka]

CX washed their hands, now I have a problem. CX next flight pushes the whole journey beyond 24 hours, ie I now need two flight sectors instead one from AA (70K points instead of 40K). I am thinking of cancelling this and rebook with Malaysian, do you think they will waive the canclling fees/points as this is not my fault.

On the QF site there was a message saying that there would be no cancellation penalties. And that’s what the points refund shows too. It’s an 18 hour delay which is above and beyond. I’d call AA and explain it to them that according to airline convention the delay is too inconvenient and no other option acceptable.

 

[OZDUCK]

Since the CX cancellation I have been keeping an eye on QR prices Perth - Frankfurt. Yesterday, I noticed that QR were going to have an UP to 10% sale off today for on-line bookings. I got up this morning and yes there was about 5% off the flight price if you used the codeword - 24HOURS. However, the price, pre-discount, had actually gone up about 7% overnight

(And following on from previous posters, the price ex Singapore for the same flight destination is near enough to the same price.)

 

[Pushka]

Since the CX cancellation I have been keeping an eye on QR prices Perth - Frankfurt. Yesterday, I noticed that QR were going to have an UP to 10% sale off today for on-line bookings. I got up this morning and yes there was about 5% off the flight price if you used the codeword - 24HOURS. However, the price, pre-discount, had actually gone up about 7% overnight

(And following on from previous posters, the price ex Singapore for the same flight destination is near enough to the same price.)

I checked today as they announced a companion sale. On one leg it had a mixed fare as we had booked and the other leg it was all J to Europe. Price was $2000+ more than what I’d looked at last week.

 

[OZDUCK]

I checked today as they announced a companion sale. On one leg it had a mixed fare as we had booked and the other leg it was all J to Europe. Price was $2000+ more than what I’d looked at last week.

Yes - I also found that the companion sale had a very loose definition of 'sale'.

 

[z28]

After Cathay cancelled my flight and moved me to the next day, 9 hour HK transit becomes 24 hours and 10 MINUTES (yes ten minutes) stop-over. AA wants additional 30K points for that 10 minutes and they wouldn't budge (maybe they can't as Cathay is controlling the flights).

Anyway, they agreed to cancel my reservation without any penalty. In the meantime, I reserved HND-SIN-KUL-PER flight, with SIN-KUL in Economy (1 hour), the rest in Business; extra stop, not ideal but some benefits: HND instead of NRT, overnight flight in place of early morning flight, ie saving an accommodation in Tokyo, but we were looking forward to The Wing in HK.

Just got confirmation from AA, everything is OK, fingers crossed.

 

[Pushka]

After Cathay cancelled my flight and moved me to the next day, 9 hour HK transit becomes 24 hours and 10 MINUTES (yes ten minutes) stop-over. AA wants additional 30K points for that 10 minutes and they wouldn't budge (maybe they can't as Cathay is controlling the flights).

Anyway, they agreed to cancel my reservation without any penalty. In the meantime, I reserved HND-SIN-KUL-PER flight, with SIN-KUL in Economy (1 hour), the rest in Business; extra stop, not ideal but some benefits: HND instead of NRT, overnight flight in place of early morning flight, ie saving an accommodation in Tokyo, but we were looking forward to The Wing in HK.

Just got confirmation from AA, everything is OK, fingers crossed.

Sure. We will miss the Wing too. But knowing we will at least get to where we need to be is more important.

 

[jase05]

I checked today as they announced a companion sale. On one leg it had a mixed fare as we had booked and the other leg it was all J to Europe. Price was $2000+ more than what I’d looked at last week.

Not QSuites unfortunately but if you can get to MNL you can get QR for about $2600 ret to FRA

 

[Pushka]

Not QSuites unfortunately but if you can get to MNL you can get QR for about $2600 ret to FRA

We have Q suites on the long haul from Australia which is overnight. Surprisingly we prefer the single seats!

 

[Port Power]

After Cathay cancelled my flight and moved me to the next day, 9 hour HK transit becomes 24 hours and 10 MINUTES (yes ten minutes) stop-over. AA wants additional 30K points for that 10 minutes and they wouldn't budge (maybe they can't as Cathay is controlling the flights).

Anyway, they agreed to cancel my reservation without any penalty. In the meantime, I reserved HND-SIN-KUL-PER flight, with SIN-KUL in Economy (1 hour), the rest in Business; extra stop, not ideal but some benefits: HND instead of NRT, overnight flight in place of early morning flight, ie saving an accommodation in Tokyo, but we were looking forward to The Wing in HK.

Just got confirmation from AA, everything is OK, fingers crossed.

I am so glad AA has worked out for you.

My layover in HKG went from 2 hours to 19 hours. I have put in a compensation claim with Qantas for overnight accommodation in Hong Kong plus the $50 meal voucher. ( I did also mention that the booking with that long layover is also now $330 cheaper.) So I CAN enjoy The Wing. For several hours!!!

 

[jpp42]

For those of you who are finding that QR (or any other airline's) prices for itineraries you have recently searched have magically gone up by a few hundred dollars (or more!), try clearing your browser cookies. Airlines have technology that knows what you're looking at and they figure that once you've decided on an itinerary you might be willing to pay a bit more (or forget what you were originally quoted). Clearing cookies will prevent this technology from identifying you properly and you may find you get the most discounted price again.

If you're searching award bookings through e.g. QF web site however, this is not going to help.