CBR-SYD-ADL in J - SCs less than advertised

[AIRwin]

It's an issue across the entire network where you book a connection but one flight doesn't offer a J cabin. I haven't been game enough to book and try. Another example is MEL-ADL-PER vv where the ADL-PERvv sector is operated by B737-700 or A320

I remember @oz_ally had similar issues with ROK?

 

[Happy Dude]

It is clearly displayed whilst booking that there are Mixed Cabins and the CBR-SYD segment is in Economy.

Nothing else could be seen that would indicate other business benefits would not be provided as displayed.

 

[Ade]

It is clearly displayed whilst booking that there are Mixed Cabins and the CBR-SYD segment is in Economy.

Nothing else could be seen that would indicate other business benefits would not be provided as displayed.

Not just that, the SC earned section still shows 110, opposed to 80. So give me my 110 please and thank you!

 

[Zips-Numerate-Viscosity]

We aim to respond to your enquiry within 2 business days.

2 business days and still waiting.

Curious corollary thought bubble: would a non-SG/WP Velocity member be eligible for lounge access:

• In CBR while flying CBR-SYD-xx_ in J
• In SYD while flying xx_-SYD-CBR in J?

I suspect the answer is "yes", given the itinerary says BUSINESS for the CBR-SYD/SYD-CBR leg, but I'd be keen to get confirmation either way.

 

[AustraliaPoochie]

Is it just me tho?
On the VA booking website, when I pick a date to fly SYD - CBR, it says "unavailable" all the way through. every month till Jan.
Haven't tried doing a dummy booking on link airline's website.
ADL - CBR on weekdays, yes, there is one very first flight, and other flights via MEL, but SYD - CBR vv comes up as always "unavailable".
Haven't tried on Bing either.
Only seen the "unavailable" on my laptop's Google chrome.
Edit: VA will let you buy entry, at $65 a pop, and VFF PS get 2 lounge passes a year.
So, even if the J service is not available on a particular sector, there is no harm is asking.

 

[Harrison_133]

Is it just me tho?
On the VA booking website, when I pick a date to fly SYD - CBR, it says "unavailable" all the way through. every month till Jan.

ADL - CBR on weekdays, yes, there is one very first flight, and other flights via MEL, but SYD - CBR vv comes up as always "unavailable".

It might just be your browser? I can see SYD-CBR flights available for sale in Y all through the current booking window. The 10 flight per day frequency on weekdays is definitely still available. I can also see ADL-SYD-CBR itineraries on sale in both J and Y.

Haven't tried doing a dummy booking on link airline's website.

You can’t book SYD-CBR on the Link website, it’s a VA marketed flight.

 

[Happy Dude]

2 business days and still waiting.

Curious corollary thought bubble: would a non-SG/WP Velocity member be eligible for lounge access:

• In CBR while flying CBR-SYD-xx_ in J
• In SYD while flying xx_-SYD-CBR in J?

I suspect the answer is "yes", given the itinerary says BUSINESS for the CBR-SYD/SYD-CBR leg, but I'd be keen to get confirmation either way.

We'll find out next week. My daughter is VFF red and has a business ticket that says she can take 2 pieces of luggage. We're on choice fares on the way home and her ticket says only 1 piece. I'll get her to scan her boarding pass at the lounge instead of guesting her.

Everything says Business for this booking except some unpublished definition in the VA computer system.

 

[AustraliaPoochie]

Just had a look, ok, song MS Edge will bring up fares, SYD - CBR and vv, but Google Chrome on my laptop wouldn't earlier on, but now it does.
Ta, it was my laptop's fault.
If
SC earn is important, looks like going the long way around via MEL is the only solution, to retain SG/WP, where its 55 VFF SC all the way in J.
***
Putting it mildly: ((maybe they (ie, VA) "haven't gotten around" to amending the details/data on their website.))
Ie, when VA and link decided to do a code share, they (VA) haven't gotten around to amending the SC earn for flights, on their website, for flights on link between CBR - SYD and SYD - CBR.

 

[Zips-Numerate-Viscosity]

Looks like someone else who flew MEL-ADL-PER in J, with MEL-ADL in business class and ADL-PER in Economy:

1. Was credited 55 SC for MEL-ADL and 35 SC for ADL-PER
2. Managed to call up to get 80 SC for ADL-PER.

Maybe I should have been more hard-line on the phone, or asked to speak to a manager.

Either way, looks like this is a systemic issue with Virgin Australia's SC crediting system.

Double Status Credits Virgin Australia Activate by 10th Feb 2023. and Travel by 31st March 2023

So i activated the offer, booked a return flight MEL-OOL and have subsequently travelled on the flight - thus meeting all the requirements of the offer. The standard +20 SC's per sector have since been credited to my account but not the bonus DSC's. Will Velocity post the double status credits...

www.australianfrequentflyer.com.au

 

[love_the_life]

Is it just me tho?
On the VA booking website, when I pick a date to fly SYD - CBR, it says "unavailable" all the way through. every month till Jan.
Haven't tried doing a dummy booking on link airline's website.
ADL - CBR on weekdays, yes, there is one very first flight, and other flights via MEL, but SYD - CBR vv comes up as always "unavailable".
Haven't tried on Bing either.
Only seen the "unavailable" on my laptop's Google chrome.
Edit: VA will let you buy entry, at $65 a pop, and VFF PS get 2 lounge passes a year.
So, even if the J service is not available on a particular sector, there is no harm is asking.

I assume you were looking at J - there are no J seats at all on the CBR - SYD route as the planes are Saab 340 - which are like a Dash 8 - all economy.
Edit - just saw you said it was a laptop problem.

 

[clifford]

I book CBR-ADL (via MEL) in J on VA quite often and absolutely avoid the flights via SYD for the reason that it's in Y and likely to cause problems with getting J SC's.

In fact going via MEL in J is no more expensive than via SYD in Y, so why would I consider it?

 

[jase05]

I book CBR-ADL (via MEL) in J on VA quite often and absolutely avoid the flights via SYD for the reason that it's in Y and likely to cause problems with getting J SC's.

In fact going via MEL in J is no more expensive than via SYD in Y, so why would I consider it?

Yep, same. I’m still yet to take the Link flight and always go through MEL instead

 

[Ade]

I book CBR-ADL (via MEL) in J on VA quite often and absolutely avoid the flights via SYD for the reason that it's in Y and likely to cause problems with getting J SC's.

In fact going via MEL in J is no more expensive than via SYD in Y, so why would I consider it?

I normally do via MEL, but this time the one via MEL was $200 more than the one via SYD and my boss shook his head and said “nah, can’t go $200 over budget mate, you have to choose the cheapest one”. So via SYD it is …

 

[vbrt27]

I asked the same question a few weeks ago regarding an ADL BNE CNS itinerary. Email and their reply below:

Sent: 14/01/2023 5:15 PM
Subject: Status Credit earn enquiry - mixed itineraries

Hi Member Support

Looking to clarify the above planned itinerary and the potential Status Credits earned.

At the bottom of the business class booking for ADL BNE CNS and CNS BNE ADL (screenshot 1 and 2 above) it says that the Status Credit earn for these flights will be 160 (ie. 2 sectors x 80 SC earned for Business in the 750 - 1500 miles bracket), or a total of 320 SC for the entire booking.

However, when I click through to the booking page, it cautions that the ADL BNE and BNE ADL sectors will be in Economy, as it is on a Fokker aircraft that does not have Business Class.

Can you confirm if the earn will be 80 for both sectors ADL BNE CNS and 80 for both sectors CNS BNE ADL, totalling 320 SC, or is this an error and it should be something different due to the mixed class?

From: VFF Platinum Member Support
Sent: 16 January 2023 17:51
Subject:Status Credit earn enquiry - mixed itineraries // Velocity case: 02293845

Hi X

Thank you for contacting us about your earn inquiry.

Based on our review and the screen shots you provided, we can confirm that the Points and Status Credits you will earn via Brisbane will be classified as Economy Class.

If you've already booked the flight, please send us your booking reference, which is a combination of six letters along with your 10-digit membership number, so we can review this further.

We look forward to your response.

If there's anything else we can do for you, please visit our website or call the Membership Contact Centre on the number below.

Kind Regards,

Ivy

Ultimately it's poor that they advertise a particular SC earn and then don't deliver it, and they need to fix their website. I agree that they should honour anyone's SC who books a flight based on the stated SC earn, I see it as part of the "package" for buying that class.

 

[Happy Dude]

I book CBR-ADL (via MEL) in J on VA quite often and absolutely avoid the flights via SYD for the reason that it's in Y and likely to cause problems with getting J SC's.

In fact going via MEL in J is no more expensive than via SYD in Y, so why would I consider it?

I'm going CBR-OOL and it was a lot more expensive to go via MEL than SYD.

 

[Happy Dude]

Looks like someone else who flew MEL-ADL-PER in J, with MEL-ADL in business class and ADL-PER in Economy:

1. Was credited 55 SC for MEL-ADL and 35 SC for ADL-PER
2. Managed to call up to get 80 SC for ADL-PER.

Maybe I should have been more hard-line on the phone, or asked to speak to a manager.

Either way, looks like this is a systemic issue with Virgin Australia's SC crediting system.

Double Status Credits Virgin Australia Activate by 10th Feb 2023. and Travel by 31st March 2023

So i activated the offer, booked a return flight MEL-OOL and have subsequently travelled on the flight - thus meeting all the requirements of the offer. The standard +20 SC's per sector have since been credited to my account but not the bonus DSC's. Will Velocity post the double status credits...

www.australianfrequentflyer.com.au

The fare basis for PER-ADL was KZFL0, which is a Flex fare not surprised got only Flex SCs. I'd be escalating....

 

[Ade]

The fare basis for PER-ADL was KZFL0, which is a Flex fare not surprised got only Flex SCs. I'd be escalating....

This is interesting. I had a look at the Fare Rules for my upcoming trip and it is as below ;

CBRtoMELtoADL - Fare basis: DZBU0/DX
ADLtoSYDtoCBR - Fare basis: DZBU0/DX

As you can see both trips are in class D, which is clearly business, so is it then safe to assume that I will be awarded J SCs for the SYD-CBR leg operated by Link (VA flight number, ticket purchased on VA website) ?

@Happy Dude - can you point me to where I can find the fare basis for individual legs please? I will then check my SYD-CBR leg on return.

 

[Zips-Numerate-Viscosity]

I book CBR-ADL (via MEL) in J on VA quite often and absolutely avoid the flights via SYD for the reason that it's in Y and likely to cause problems with getting J SC's.

In fact going via MEL in J is no more expensive than via SYD in Y, so why would I consider it?

I flew CBR-SYD-ADL as I met up with a friend in the SYD lounge who recently got engaged, and then we flew J to ADL together. Most fun flight of my life, there was a (possibly slightly tipsy) passenger on the other side of Row 1, and my friend and I had a great chat with him and his window-seat-buddy!

I'm also flying CBR-SYD-BNE in J next week, which I assume will have the same issues.

This is interesting. I had a look at the Fare Rules for my upcoming trip and it is as below ;

CBRtoMELtoADL - Fare basis: DZBU0/DX
ADLtoSYDtoCBR - Fare basis: DZBU0/DX

As you can see both trips are in class D, which is clearly business, so is it then safe to assume that I will be awarded J SCs for the SYD-CBR leg operated by Link (VA flight number, ticket purchased on VA website) ?

@Happy Dude - can you point me to where I can find the fare basis for individual legs please? I will then check my SYD-CBR leg on return.

I can see the fare basis for my individual legs on my itinerary. Both legs are in class D as well.

 

[AustraliaPoochie]

Don't know what is the best thing to do?
Keep calling up and make a "pest" out of yourself, ie, make your VFF # a known "problem" to them, how many VFF staff in the outsourced call center in MNL, grin, ...
Do the HUACA.
And keep explaining your situation.

 

[Happy Dude]

This is interesting. I had a look at the Fare Rules for my upcoming trip and it is as below ;

CBRtoMELtoADL - Fare basis: DZBU0/DX
ADLtoSYDtoCBR - Fare basis: DZBU0/DX

As you can see both trips are in class D, which is clearly business, so is it then safe to assume that I will be awarded J SCs for the SYD-CBR leg operated by Link (VA flight number, ticket purchased on VA website) ?

@Happy Dude - can you point me to where I can find the fare basis for individual legs please? I will then check my SYD-CBR leg on return.

The fair basis is in the "ticket info" column on the e-ticket. Mine has each segment listed with the same DZBU0/DX code.

Not safe to assume anything.it seems, but that coupled with the business fare type (also on the e-Ticket), the screen shot showing 110 SCs, and the higher price, you could be forgiven for thinking that J SCs just might be forthcoming.