CEO retiring, what changes at Qantas would you like to see

[WeeWillyWonka]

Don't know if it's been mentioned in this thread, but I'd like Qantas to be "match fit"

 

[Pushka]

Qantas are scrapping the deletion of FF points on death of member.

 

[Lynda2475]

Qantas are scrapping the deletion of FF points on death of member.

Source?

Do we all need to update our wills now to leave our points to a beneficiary?

 

[Pushka]

Source?

Do we all need to update our wills now to leave our points to a beneficiary?

Might be paywalled. And - Yes I guess.

https://www.adelaidenow.com.au/business/companies/travel/qantas-to-scrap-controversial-policy-on-their-frequent-flyers-points-after-backlash/news-story/96521ec31d0b0ba87d84ee7a96f3e015

"Qantas will scrap a “grossly unfair” rule preventing grieving relatives from reclaiming their late loved one’s loyalty program points.
The embattled airline confirmed it will from October correct the controversial policy, which automatically wiped a Frequent Flyer’s points if they passed away."

 

[oz_mark]

Source?

Do we all need to update our wills now to leave our points to a beneficiary?

That's how Velocity works. Executor provides paperwork to Velocity, points get transferred. I imagine Qantas will do something similar.

 

[PineappleSkip]

Qantas will scrap a “grossly unfair” rule preventing grieving relatives from reclaiming their late loved one’s loyalty program points.
The embattled airline confirmed it will from October correct the controversial policy, which automatically wiped a Frequent Flyer’s points if they passed away

I thoiught that was standard practice on death of a frequent flyer (or stayer), but this 2019 points hacks article indicates there are a number of scenarios. Their summary of selected airline programmes here...

Airline	Policy	Policy summary
Virgin Australia	Relaxed	Points can be transferred to a beneficiary within 12 months
Alaska Airlines	Relaxed	Miles can be transferred with the appropriate paperwork
Etihad Airways	At discretion	Miles transfer may be allowed with documentation
Emirates Airlines	At discretion	Miles transfer may be allowed with documentation
United Airways	At discretion	Miles transfer may be allowed with documentation
American Airlines	At discretion	Miles transfer may be allowed with documentation
British Airways	At discretion	Avios transfer may be allowed with documentation
Avianca Airlines	Strict	Account and LifeMiles forfeited upon death
Delta Air Lines	Strict	Account and all Skymiles forfeited upon death
Qantas Airways	Strict	Account and all Qantas Points forfeited upon death
Singapore Airlines	Strict	Account and Krisflyer miles forfeited upon death
Cathay Pacific	Strict	Account and Asia Miles forfeited upon death

And it seems similar variation with hotel and credit card programs. This awards wallet article outlines what happens with a US oriented selection of a few such schemes. Another article from Motley Fool has more summaries of programs and guidance for executors on what to do. Not sure I'll bother paying out $$$ right now to have my estate planning reviewed as a result of the QF announcement.

Cheers skip

 

[Pushka]

I thoiught that was standard practice on death of a frequent flyer (or stayer), but this 2019 points hacks article indicates there are a number of scenarios. Their summary of selected airline programmes here...

And it seems similar variation with hotel and credit card programs. This awards wallet article outlines what happens with a US oriented selection of a few such schemes. Another article from Motley Fool has more summaries of programs and guidance for executors on what to do. Not sure I'll bother paying out $$$ right now to have my estate planning reviewed as a result of the QF announcement.

Cheers skip

But not for Qantas which is why I've left instructions on this, and a whole lot of other stuff, in a file that the kidlets know to retrieve from a cupboard at home when the need arises.