Changes to ANZ Platinum/Black Travel Insurance

[Airlinedealschris]

ANZ PLATINUM CREDIT CARD INSURANCE- a note on my recent credit card statement says they are reducing the benefits from 7 June 2024.

I found an faq document on the internet which contains very limited information.

https://www.anz.com.au/content/dam/anzcomau/documents/pdf/june24-changes-anz-platinum-and-anz-black-credit-cards-complimentary-insurances-statement.pdf

in short coverage reducing, duration of trips reducing from 6 months to 3 month, policy excess up and coverage decreased.

 

[MEL_Traveller]

Actually, not ‘too’ bad!

Unlimited medical expenses is now capped at $20 million. (I have a feeling that if I incur $20 million in medical expenses I’ll have a lot more to worry about than whether I’m insured or not!!)

The excess is increasing from $350 to $500. Given inflation and price rises, not great, but understandable.

The trip duration is decreasing from 6 to 3 months. That’s ok for my personal travel plans.

General provisions have been inserted that ‘where reasonable’ you should contact the insurer *before* incurring any expenses so they can give approval. The ‘where reasonable’ is fair enough. And of course carves out any immediate emergency medical. But it clarifies spending on replacement airfares and the like until the insurer has a chance to discuss it with you, Which is fair, and standard in many other insurance policies.

 

[Peregrine]

Actually, not ‘too’ bad!

Unlimited medical expenses is now capped at $20 million. (I have a feeling that if I incur $20 million in medical expenses I’ll have a lot more to worry about than whether I’m insured or not!!)

The excess is increasing from $350 to $500. Given inflation and price rises, not great, but understandable.

The trip duration is decreasing from 6 to 3 months. That’s ok for my personal travel plans.

General provisions have been inserted that ‘where reasonable’ you should contact the insurer *before* incurring any expenses so they can give approval. The ‘where reasonable’ is fair enough. And of course carves out any immediate emergency medical. But it clarifies spending on replacement airfares and the like until the insurer has a chance to discuss it with you, Which is fair, and standard in many other insurance policies.

I reckon these changes seem to be mostly reasonable as far as they go, but they do make a significant material change to medical coverage. The changes remove cover for a range of pre-existing medical conditions, including asthma, allergies, diabetes, high blood pressure, high cholesterol, migraines and a range of others.

So, if you have any of these conditions, you have to now apply and pay for separate cover. If you don't you won't have cover for these and events that are related to these conditions.

For example, if you have a fall, heart attack, stroke - the insurer would look to see if these are related to for example, high blood pressure, high cholesterol and refuse cover.

I'm glad I've also got cover with the CBA credit card policy, as I won't be relying on the ANZ policy for cover.

 

[MEL_Traveller]

I reckon these changes seem to be mostly reasonable as far as they go, but they do make a significant material change to medical coverage. The changes remove cover for a range of pre-existing medical conditions, including asthma, allergies, diabetes, high blood pressure, high cholesterol, migraines and a range of others.

So, if you have any of these conditions, you have to now apply and pay for separate cover. If you don't you won't have cover for these and events that are related to these conditions.

For example, if you have a fall, heart attack, stroke - the insurer would look to see if these are related to for example, high blood pressure, high cholesterol and refuse cover.

I'm glad I've also got cover with the CBA credit card policy, as I won't be relying on the ANZ policy for cover.

Ok good pick up!!

I didn't see that had gone.

Hopefully cover for those, if managed, will be provided. I know that's subject to a $75 fee, but I have to pay that anyway for an existing matter. So the extras shouldn't cost more to include.

 

[Danger]

Seems there's lots of 'You must call us' in the updates.

A $500 excess for luggage (s. 4.1) is ... excessive.

 

[Peregrine]

Seems there's lots of 'You must call us' in the updates.

A $500 excess for luggage (s. 4.1) is ... excessive.

A lot of these "you must call us" changes suggest that coverage under to the policy is at the discretion of the insurer.

In particular, the removal of coverage for a range of medical conditions and the exclusion of coverage for "a condition of which a reasonable person in the circumstances should have been aware of’" would leave cardholders wondering whether they had coverage under this policy or not.

For example, about 40% of the population has elevated blood pressure, cholosterol and related symptoms. As it would be reasonable for people to know this, the insurer could refuse cover for events arising from these conditions where cover has not been sought.

This comes in line with the reduction of a range of other benefits for Black card holders - eg lounge access, regular "Exclusive" events etc, such that I'm outa here.

 

[MEL_Traveller]

I don't believe that's the interpretation of what 'reasonably known' means. It's usually something you likely sought advice on, or should have sought advice on.

Not something speculative.

As for the 'call us'. Many insurance reviews - not ANZ in particular - are very negative because people incurred costs without understanding their policy.

If your flight is cancelled you can't normally just go and buy new ones and expect insurance to pay there's a process, and a duty to mitigate losses.

The additional wording helps manage expectations.

And it almost certainly won't affect a medical emergency.

 

[Peregrine]

I don't believe that's the interpretation of what 'reasonably known' means. It's usually something you likely sought advice on, or should have sought advice on.

Not something speculative.

As for the 'call us'. Many insurance reviews - not ANZ in particular - are very negative because people incurred costs without understanding their policy.

If your flight is cancelled you can't normally just go and buy new ones and expect insurance to pay there's a process, and a duty to mitigate losses.

The additional wording helps manage expectations.

And it almost certainly won't affect a medical emergency.

That's no doubt all true, but my main point still stands - these changes by ANZ remove cover for a range of objectively defined medical conditions, and conditions that may be arise from them

The test of whether a person gets coverage is now at the discretion of the insurer in determining whether or not the person should have know of the condition, or whether the event arose from conditions that were previously objectively defined and covered. Why can't they adopt a more transparent wording of other travel insurance contracts like "has required treatment in the last 12 months or ongoing treatment etc, so that everthing is clear and objectively determined.

 

[MEL_Traveller]

That's no doubt all true, but my main point still stands - these changes by ANZ remove cover for a range of objectively defined medical conditions, and conditions that may be arise from them

The test of whether a person gets coverage is now at the discretion of the insurer in determining whether or not the person should have know of the condition, or whether the event arose from conditions that were previously objectively defined and covered. Why can't they adopt a more transparent wording of other travel insurance contracts like "has required treatment in the last 12 months or ongoing treatment etc, so that everthing is clear and objectively determined.

Agree if they remove the commonly covered ore-existing conditions like asthma and high blood pressure (stable and under medical supervision) that is a reduction in cover. It will mean a payment of $75 for the assessment and to get covered. Still… relatively cheap for a three month policy! (although not as cheap as getting it ‘free’ on other credit cards… although i suspect they may follow,suit soon?)

If not automatically covered after the $75 assessment, the same interpretation of pre-existing still applies for other conditions.

 

[Rayesfeg]

Received notification of changes to the complimentary travel insurance included with ANZ Black and Platinum cards effective 7 June 2024. The changes do seem to devalue the cover for cardholders:

• $500 excess. Previously this was $350 - i.e. about a 43% increase.
• Overseas Medical/Emergency assistance is reduced from 'unlimited' to $20mil

I can't imagine ever getting close to the $20 mil medical assistance, however the change to excess is significant!

 

[_TheTraveller_]

I did see this as well. I asked Allianz (via the email on the website) for a new PDS but they couldn't provide me one. Not sure how I'm suppose to depend on this card without knowing what the future PDS would be?

What I have been more concerned about is the changes to the definition of "return overseas travel ticket" and whether this will limit the kind of crazy combinations (points + rev) we've been allowed. Again, I asked specifically about this change but nothing was provided.

 

[Jacques Vert]

I can't imagine ever getting close to the $20 mil medical assistance, however the change to excess is significant!

You'ld be surprised.

A friend of ours had a heart attack at Lima airport and spent the next couple of years in a coma in Peruvian hospitals before passing away. The medical/hospital bills nearly sent the entire family bankrupt. $20m doesn't go far in the Americas.

 

[shmoozy1]

I reckon these changes seem to be mostly reasonable as far as they go, but they do make a significant material change to medical coverage. The changes remove cover for a range of pre-existing medical conditions, including asthma, allergies, diabetes, high blood pressure, high cholesterol, migraines and a range of others.

So, if you have any of these conditions, you have to now apply and pay for separate cover. If you don't you won't have cover for these and events that are related to these conditions.

For example, if you have a fall, heart attack, stroke - the insurer would look to see if these are related to for example, high blood pressure, high cholesterol and refuse cover.

I'm glad I've also got cover with the CBA credit card policy, as I won't be relying on the ANZ policy for cover.

CBA credit card policy not simple at all Check your coverage

Post automatically merged: May 7, 2024

CBA credit card policy not simple at all Check your coverage

 

[karen blancfield]

We requested the new Policy book and were sent it by email today. Cardholder takes statins, needs to fill in a form and pay $75 to check he wil be covered as a pre existing condition. Can accept that change.

But this paragraph seems odd “ This international travel insurance does not cover any claim arising from the pre existing medical conditions of your relatives, travel companion or any other person.”

So can a spouse traveling with an existing condition, go through the assessment and be covered? This wording doesn’t sound hopeful for anyone in that situation. It doesn’t impact on us but it would other couples.

Are we misreading it?

 

[Cynicor]

We requested the new Policy book and were sent it by email today. Cardholder takes statins, needs to fill in a form and pay $75 to check he wil be covered as a pre existing condition. Can accept that change.

But this paragraph seems odd “ This international travel insurance does not cover any claim arising from the pre existing medical conditions of your relatives, travel companion or any other person.”

So can a spouse traveling with an existing condition, go through the assessment and be covered? This wording doesn’t sound hopeful for anyone in that situation. It doesn’t impact on us but it would other couples.

Are we misreading it?

If the partner was covered themselves by the same insurance then they become the insured and they would be fine.
It more means that if you need to cancel due to your partner or travelling partner having their 3rd heart attack you wouldn’t be covered.

 

[Port Power]

I am undertaking a World Cruise next year, which is of five months’ duration. I paid my deposit with my ANZ Platinum visa to immediately commence travel insurance in case of a covered need to cancel the trip. I particularly read through the PDF for the length of time covered, and breathed a sigh of relieve that my long trip was.

My trip isn’t until January next year, so I will have to confirm I am still covered. I think I should be as I booked under the existing rules.

 

[Mattg]

I am undertaking a World Cruise next year, which is of five months’ duration. I paid my deposit with my ANZ Platinum visa to immediately commence travel insurance in case of a covered need to cancel the trip. I particularly read through the PDF for the length of time covered, and breathed a sigh of relieve that my long trip was.

My trip isn’t until January next year, so I will have to confirm I am still covered. I think I should be as I booked under the existing rules.

The ANZ website just refers to "insurable events" that happen before 7 June 2024 as being under the old PDS, so would be interested to hear how you go.

 

[Port Power]

The ANZ website just refers to "insurable events" that happen before 7 June 2024 as being under the old PDS, so would be interested to hear how you go.

I’ll let you know once I return home in July from my current expeditions. All insured through ANZ visa!

 

[p--and--t]

Data Point for ANZ Qantas Black Card Holders.

Recently returned from overseas where AeroMexico lost our luggage for 36 hrs.

As we were in transit in YVR for one night and not sure if 1. They would find 2. If they found, not sure if they would get it to us in time before our next flights, we went and bought sufficient clothes to last us 4 days until we reached home.

We lodged an online delayed luggage claim on May 28th with Allianz on claimmanager.com.au/anz with flight details, a screen shot of the luggage delay report in the AeroMexico system, and screen shots of receipts in CAD from shops in YVR.

Advised via email of acceptance of delayed luggage claim in full (converted to AUD at not so great exchange rate) with no excess capped at AUD500 was received today. Funds expected in nominated account within 3 working days.

 

[p--and--t]

Data Point for ANZ Qantas Black Card Holders.

Recently returned from overseas where AeroMexico lost our luggage for 36 hrs.

As we were in transit in YVR for one night and not sure if 1. They would find 2. If they found, not sure if they would get it to us in time before our next flights, we went and bought sufficient clothes to last us 4 days until we reached home.

We lodged an online delayed luggage claim on May 28th with Allianz on claimmanager.com.au/anz with flight details, a screen shot of the luggage delay report in the AeroMexico system, and screen shots of receipts in CAD from shops in YVR.

Advised via email of acceptance of delayed luggage claim in full (converted to AUD at not so great exchange rate) with no excess capped at AUD500 was received today. Funds expected in nominated account within 3 working days.

The funds did arrive today (2 working days from acceptance of the claim)