Changes to BA earn after March 31

[mannej]

My point being why allude to an address and then not even describe where it goes, let alone the actual address.

Sending random emails to xx_xx.yyyy@qf is fairly pointless. Do you really think Alan Joyce will escalate this and give me a resolution?

Not him personally, but they can be passed on to the specific person dealing with the issues

 

[markis10]

"Thank you for your email, as the official Qantas British Airways liason manager I will look after your inquiry from here on in, at present I am currently on leave seeking greener pastures with Cathay, American Airlines or Finnair given their recent move towards closer ties, however should things not work out for me I will be sure to attend to your issue on my return whenever that may be :mrgreen:."

 

[ComeFlyWithMe]

My point being why allude to an address and then not even describe where it goes, let alone the actual address.

Sending random emails to xx_xx.yyyy@qf is fairly pointless. Do you really think Alan Joyce will escalate this and give me a resolution?

Many have had good results from this method, bypasses the pleb level of the food chain who seem to like to cut and paste from their database of 10 standard responses.

 

[simongr]

"Thank you for your email, as the official Qantas British Airways liason manager I will look after your inquiry from here on in, at present I am currently on leave seeking greener pastures with Cathay, American Airlines or Finnair given their recent move towards closure ties, however should things not work out for me I will be sure to attend to your issue on my return whenever that may be :mrgreen:."

Did you mean closer?

 

[markis10]

Did you mean closer?

I did, damn spell check

 

[simongr]

It leads to an entirely different conclusion on the post :shock:

 

[tyrolean]

Importantly, even the new 3 month rule does not apply here.

With effect from 1 May 2013, Qantas Frequent Flyer will amend clauses 3.2 and 3.3 of the terms and conditions of the program. The changes will mean that from this date:

Qantas will use best efforts to give members at least three months notice (rather than the current six months) of material changes to the terms and conditions that limit benefits provided by Qantas; and
Members living in Australia and New Zealand will now receive notice of relevant changes by email and/or online at qantas.com (rather than by mail), so it's important for all members to have their email address up to date.

So it's arguable that this change should have been notified to members in accordance with the current 6 months notice requirement because I am of the view that this is a benefit provided by Qantas - the minimum point guarantee and status bonus is within their control.

How about Members living in Europe? I received no Email. I do frequently get their newsletter with lots of unusable offers, Mails how great the new EK/QF Partnership is - but no Email - for my whole family according to that.

The Status Bonus is for QF Status - so it is a QF thing.

I will wait until I get an Email or the first BA points post with the new low levels. Then I will complain. No need to take action now.

Interesting case: Discussion - Business Traveller

The case is now settled. LH agreed to inform customers at least 3 Months ahead.

I do not buy the "It is BAs fault". I am member of QFF and not BA-Executive club. They are responsible to settle those things early enough. The EK/QF announcement is known a bit longer than that. So it would have been correct to inform the customers a bit earlier.
QF has to take this into account when discussing milage earnings with BA (and the other way round). So both know the rules.

Why so late?
Option 1: They both agreed to change it at the last chance not to affect current bookings. Despite ending the JASA they still work together and they now are jointly fooling the customer.

Option 2: They simply forgot the issue, because they were so unorganized or busy.

Option 3: They wanted to keep it as it is - but suddenly one good trained strategic consultant decided it should be changed.

Option 4: They discussed the topic and only came to a result a few days ago.

Neither of the options is that it is "out of our control".

Earnings are reduced in QFF and BA-Executive Club. So it is a mutual understanding.

Shame on QF and BA!

 

[Danger]

Sorry, if you were entitled to use it, you would be provided with it.

You could just send Alan Joyce or Leslie grant an email. Doesn't take a genius to work out their email addresses.

Working in federal politics, I can tell you that, in my experience, politicians' publicly available email addresses are not the ones they pay particular attention to. I doubt Qantas would be any different. At the very least, I would expect PAs or similar to high level managers would 'pre-screen' emails and direct them elsewhere if it's deemed to be below their boss's pay grade.

That said, I completely concur that QF's handling of this change has been very poor.

 

[Supersonic Swinger]

Handling aside, the trip I have coming up which includes both London and a European destination for which BA is most convenient (and for which Emirates is not convenient because backtracking through Dubai to get to somewhere else in Europe isn't) will be on BA with the miles credited to AA.

I'm not going to travel on intra-European flights on BA and credit to QFF to earn less miles than I would for swiping my EDR card at Woolworths!

 

[JohnK]

Changes were probably expected but part of me was hoping that it would continue to remain the same.

Most of my recent BA flights have been award flights so not too much change for me.

 

[simongr]

At $3000 cheaper in J at the moment those extra FF points are pretty expensive...

Amusingly got quoted BA prices but QF1/2 flights today - was a mistake by the TA sadly - that would almost have been the bargain of the century...

 

[Peter78]

Correct. Bookings made prior to the (very late) announcement.

I'd encourage you to also complain as i'd have thought if there were a significant number of complaints they may be more likely to act (rather than ignore).

Of course, if there are too many, the points liability would be high and they may deny.


System generated email has arrived stating they have received my email so will wait and see if i hear anything. Not holding my breath (sadly).

Hi docjames and others who might be in a similar position,

In January, I have also made a booking on BA, due to fly in May. The option of using Emirates codeshare to DUS was not available at the time but with the recent changes to points earn, there is a huge disadvantage to crediting the flights to QF. Did you receive a reply from QF whether they will honour the old earn structure? I will also email them later, hoping that they will credit the points I have taken for granted at time of booking - if not, crediting to AA or even BA might be better.

I would love to know whether QF replied and what they said, thanks for the feedback.

 

[curiost]

Hi docjames and others who might be in a similar position,

In January, I have also made a booking on BA, due to fly in May. The option of using Emirates codeshare to DUS was not available at the time but with the recent changes to points earn, there is a huge disadvantage to crediting the flights to QF. Did you receive a reply from QF whether they will honour the old earn structure? I will also email them later, hoping that they will credit the points I have taken for granted at time of booking - if not, crediting to AA or even BA might be better.

I would love to know whether QF replied and what they said, thanks for the feedback.

I'm also keeping a keen eye on this, as I booked on BA before the announcement

 

[docjames]

Unhappy to report no response whatsoever.

I'm not sure how much I can be bothered chasing them. The simpler solution will be to leave QF for VA.

 

[Princess Fiona]

I just flew on BA 25 to HKG to try out T5 long-haul and it was absolutely fantastic, really sad about the changes to earn rate.
For those not too bothered about the FF points I would highly recommend it. T5 F Lounge is obviously a bit better and less cramped than T3 but the real surprise was the T5 B section. Very spacious Galleries lounge, Elemis Spa and also quiet and peaceful at the B terminal for those without Lounge Access. A nice range of F&B and a Spa available.
Only wish I tried it sooner

 

[EuroFlyer]

Doing BA F LHR - Sydney in August and given myself a nice long stop over in t5 from a connecting Dublin flight.
look forward to checking if out for myself

I just flew on BA 25 to HKG to try out T5 long-haul and it was absolutely fantastic, really sad about the changes to earn rate.
For those not too bothered about the FF points I would highly recommend it. T5 F Lounge is obviously a bit better and less cramped than T3 but the real surprise was the T5 B section. Very spacious Galleries lounge, Elemis Spa and also quiet and peaceful at the B terminal for those without Lounge Access. A nice range of F&B and a Spa available.
Only wish I tried it sooner

 

[docjames]

Have just emailed Qantas and expressed my disappointment, pointing out all of above and asking for "old" points earn to be honoured on my booked flights (points earn offered at time of booking, travel late April).

<snip>
.

Sorry to dredge up this old thread, but happy to report I have been credited the points as per the terms at the time of the booking.

Not sure if it was prompted by the other "issue" I have enlisted Red Roo's assistance in solving, or directly followed on as my account came up in lights (!), but pleased to say in receipt of a phone call today to inform me they are crediting the points to both mine and mrsdoc's accounts.

Took a while (online form submitted mid march) but got there eventually.

Thanks to QFF (+/- Red Roo)!