tuapekastar
In memoriam
- Joined
- Mar 16, 2005
- Posts
- 4,424
Well, as previously stated in this thread, points.com is a very expeditious way of creating account activity (thx to whoever mentioned it).
For the record, I registered with points.com late on Thursday night, a confirmation e-mail arrived from points.com at 01:30 this morning, and I just checked my AA miles balance and the 10 miles have been credited, and my miles are alive for another 18 months!![]()
Which is just as well, as I received a response to my attempt to rectify the error I made that I referred to in a previous post in this thread, where I gave the QF checkin man an incorrect AA number (reversed a couple of letters in it). Upon my return home after being away a couple of weeks there was a letter (snail mail) awaiting me from AA dated 1st April (!) informing me politely that QF reckons that "credit was earned either in its Frequent Flyer program or in another carrier's frequent traveler program" for the flight in question, and that I really should not try and double dip, as it's not allowed. :shock:
The miles may well have credited to an AA account, it just wasn't to my account! Which is what I explained on the phone (not well enough, apparently). Ah well, now that my miles balance is alive for another 18 months there's no pressing urgency in pursuing those 500 miles...(though I still will do so).
Of course, the moral of this particular story is give them the correct number in the first case (copy of AAdvantage number going into wallet shortly)!!
Old post/thread I know but 'the case' has only just closed.
A few months after posting the above, I had another go at getting my 500 miles from AA. Instead of over the phone, I located a fax number for Aadvantage, and faxed off a carefully worded letter explaining what had happened (it was made crstal clear IMO), a copy of the BP with the incorrect AA number on it, and a copy of the e-ticket receipt.
And a couple of weeks later I (there was an audible kerthunk when my jaw hit the desk) got a snail mail reply that was almost identical to the first one (see above)! They seemed to have ignored the details in the letter and launched straight into their 'standard' process, which was always going to end up with QF telling them the points had credited 'somewhere'. I did explain this in my letter to them.
So I let it go again, then recently decide to try from the other end, ie. get it credited to QF. Got on the phone yesterday and a friendly, helpful res agent (I must have pushed the wrong button, gotta stop making these mistakes
![Oops! :oops: :oops:](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f633.png)
So simple compared to the guff from AA. And overall, a lot of hassle over a simple mistake.
Kudos to QF for acting so promptly after becoming involved in a 'dispute', for want of a better word, that was not of their making.
A longish post over a few miles/points, but just an example of what can go wrong when even a small mistake is made, and how one airline's service, in this instance, has been so much more efficient than aanother's.