Oh my gosh, so absolutely this. Service recovery. We are trying to make lemonade out of lemons. That's what the Americans are saying. During the day everyone does their special thing and enjoys. At dinner time where like minded people seem to gather together - fan bois and then, well, the rest, it's been interesting. While people don't voice their concerns during the CD speech, it's after the alcohol that people vent their spleen.They always say the true strength of a company is how the deal with situations that aren’t the norm and it looks like Viking are very poor
Keep being positive and enjoy the holiday Pushka. Markets look fantastic!
And I see in today's Financial Review that the Viking River Cruises are already selling the "Christmas on the Rhine" for 2025 season!Oh my gosh, so absolutely this. Service recovery. We are trying to make lemonade out of lemons. That's what the Americans are saying. During the day everyone does their special thing and enjoys. At dinner time where like minded people seem to gather together - fan bois and then, well, the rest, it's been interesting. While people don't voice their concerns during the CD speech, it's after the alcohol that people vent their spleen.
We had a shocker of a pre dinner talk by the Ship Hotel maintenance. He went on for about 30 minutes. The CD looked like he was sucking the lemons. His well crafted positive intro to him went to custard. He banged on about how Viking looked after all the crew for the entire pandemic. How lucky we were all to be cruising. Well, yes, but he gets paid. We pay them. The crew started handing around the second glass of champers - yes they found some - because everyone had drunk theirs waiting. Then they handed round some schnapps as that we supposed to signal his final to the speech. he didn't get the message.
Anyways we are up early to head off to Colmar and Riquehar. Our trip for this has been cut short because we might be sailing at 4.30pm. Otherwise we are on a road trip of three hours first thing to get to Lucerne by 9 am. People have early morning flights to catch from Basel. That's two hours away. Add in the international flight timings and do the maths. Watch this space if we don't sail tonight. (This announcement took us all by surprise)
Yesterday arvo we did the Mercedes Benz Factory tour. I'll report back later. But it was so good we bought a red and blue Series 3?, our grandkids.
I don't think they can genuinely read the room anymore.And I see in today's Financial Review that the Viking River Cruises are already selling the "Christmas on the Rhine" for 2025 season!
However, I am not sure if you are fully satisfied with your cruise and the Viking's handling of abnormal weather conditions. High or low rivers water events occur and they should have ready prepared smooth plan "B".
Viking at one time was providing excellent customer service but it seems that recently their reputation is deteriorating with only 1.7 rating reviews on the TrustPilot:
Viking Cruises is rated "Bad" with 1.6 / 5 on Trustpilot
Do you agree with Viking Cruises's TrustScore? Voice your opinion today and hear what 136 customers have already said.www.trustpilot.com
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I think the coloured things with the zips turn into a purse of some kindView attachment 358831
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The top of the main street.
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The only thing we managed to buy. Coconut macaroons. Warn. And splendid.
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These were beautiful.
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Anyone know what these are?
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