Citi launching new Signature card

[aschmid]

Looks all good from card feature and price perspective but unfortunately it's Citibank and they are just too hard to deal with!

I had my dose of it again today when I actually called to upgrade my existing Citibank Platinum Clear card to the new Citibank Rewards Signature card. Not sure what made me do that. Maybe sometimes I don't think straight.

So here is goes. First I spend about 10 minutes on the phone being connected to another department, waiting and repeating my details over and over again. Then finally I get someone who can check if I can upgrade and the answer is: "We are currently only offering the Signature card to new customers but not existing ones. Sorry sir, but you cannot upgrade your card to a Signature card.".

Then it was suggested to me I can just as a new customer for the Signature card. If it get's approved I can apply to transfer my credit limit from my Platinum Clear which might or might not be approved. And then I can close of my Platinum Clear account later. Talking about making you jump through hoops.

Anyway, that just proofs it that you can't deal with them. I am kind of happy this didn't work out because think of what happens if you have a real issue. I just keep my Platinum Clear card which I only use occasional to put a large purchase on due to the low interest rate on that card.

I did raise a complaint with them on their website about this. Let's see if they respond and I might consider.

 

[exp1k]

I cannot believe it, my 80000 reward points posted together with my first transaction!

I'm used to waiting for ages for my Amex points, so this is a very pleasant surprise.
When i signed up for the Amex charge card it took me many phone calls until I finally got my points after ten months.

 

[thegurio]

So with this new Signature card what's the conversion for international spend to QF or VA??

I'm pretty sure they're both 3 to 1. I can't quite remember what the final amount was that I transferred and what I got but I was relatively happy with it.


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[thegurio]

Looks all good from card feature and price perspective but unfortunately it's Citibank and they are just too hard to deal with! Etc. etc..

Have you dealt with any other finance companies?? As far as I'm concerned they're all the same, it's just a different introduction! Honestly, when I've rang them, they've been nothing but helpful. However having said that, I haven't really had a problem so far.


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