Citibank OTP auto opt in from April 21

[RB]

Received the hard token device in the mail today- we leave for OS on Monday so Mrs RB will see how it goes-(not my Dept)

 

[jingles]

I was kinda hoping that they would figure that this is a bad idea and that they'd be slaughtered on SMS costs, but alas.

I dont know how the SMS messages are actually sent however I would think that they would just be using a service with an unlimited number of SMS messages

For example $40 month with optus https://www.optus.com.au/shop/mobilephones/SimBYO or $60 with Telstra Telstra - Mobile Phones - No Lock-In Plans

 

[serfty]

Received the hard token device in the mail today- we leave for OS on Monday so Mrs RB will see how it goes-(not my Dept)

Same here - looks like a small keypad:

 

[zzyss]

I dont know how the SMS messages are actually sent however I would think that they would just be using a service with an unlimited number of SMS messages

For example $40 month with optus https://www.optus.com.au/shop/mobilephones/SimBYO or $60 with Telstra Telstra - Mobile Phones - No Lock-In Plans

Damn.

Anyway, still no love from Yodlee... I can't add my account back after I deleted it to stop receiving bloody SMS messages from Citi every day. It still asks for the security questions.

 

[DeKa]

Apparently it is a Vasco device:
http://www.vasco.com/Images/DP 270_april11.pdf
VASCO Strong Two Factor Authentication - DIGIPASS 270

 

[Beta4Me]

Damn.

Anyway, still no love from Yodlee... I can't add my account back after I deleted it to stop receiving bloody SMS messages from Citi every day. It still asks for the security questions.

Just leave them blank. Then it will ask for additional challenge information and you enter your OTP. To update Citibank accounts in future you have to do it manually and then that will allow you to enter the OTP.

 

[zzyss]

Just leave them blank. Then it will ask for additional challenge information and you enter your OTP. To update Citibank accounts in future you have to do it manually and then that will allow you to enter the OTP.

Thanks. I just tried that, but no dice. It spends ages "gathering your data" and then throws this error:

Problem Updating Account We're sorry, there was a technical problem updating your account. This kind of error is usually resolved in a few days. Please try again later.

Which is pretty much the same message as I was getting when I tried with the security questions a few weeks ago.

 

[Beta4Me]

Thanks. I just tried that, but no dice. It spends ages "gathering your data" and then throws this error:



Which is pretty much the same message as I was getting when I tried with the security questions a few weeks ago.

That's unfortunate. It works for me :S

 

[Cruiser Elite]

OK guys so we are several weeks into OTP life - how are users finding it?

TBH I find the OTP generation via the App to be perfect – your thoughts?

 

[Chicken]

OK guys so we are several weeks into OTP life - how are users finding it?

TBH I find the OTP generation via the App to be perfect – your thoughts?

No problem whatsoever. Better than HSBC asking me to get a code from a machine.

 

[oz_mark]

No problem whatsoever. Better than HSBC asking me to get a code from a machine.

Interestingly, some people would prefer to get a code from a machine.

Personally, their SMS delivery seems to have improved. Not sure what they did to change things, but I am now getting them fairly quickly and reliably...

 

[mick]

OK guys so we are several weeks into OTP life - how are users finding it?

TBH I find the OTP generation via the App to be perfect – your thoughts?

Well, I'm not using the app but I've gone from hating OTP to liking it, but that's only because I have the token now with the ability to fallback to SMS. I like the way the SMS is a broadcast, rather than a saved SMS, too - less clutter!

 

[Fifa]

I recently received tokens for both our accounts.
Simple process to use but I hope we don't lose them :shock:.

(We don't use mobiles OS)

 

[wafliron]

Well, I'm not using the app but I've gone from hating OTP to liking it, but that's only because I have the token now with the ability to fallback to SMS. I like the way the SMS is a broadcast, rather than a saved SMS, too - less clutter!

Interesting, on my phone (iPhone, Vodafone) it arrives as a regular SMS rather than a Flash SMS.

For me, still hate it. The app is a PITA too, so I find myself requesting a SMS most of the time.

 

[Ewing]

Great.

Try to change the mobile number and you get locked out of your online banking for 5 business days. Fortunately I don't have anything critical to do in that account.

 

[spentan]

Great.

Try to change the mobile number and you get locked out of your online banking for 5 business days. Fortunately I don't have anything critical to do in that account.

Change to Offline OTP, I find it is so much more reliable than the SMS which I hardly ever receive in time (especially when overseas)

 

[DeKa]

Change to Offline OTP, I find it is so much more reliable than the SMS which I hardly ever receive in time (especially when overseas)

Agree. The app generated OTP is great.

 

[brucebrad]

Anyone know if you can install the App on an Android emulator running on windows?

 

[Kraken]

Yeah. +1. The OTP is very handy and I have it just in case I'm overseas as my Aussie is not normally used.

 

[thehound]

The offline OTP is handy, but ultimately the process is still a waste of time and unnecessary in my view. No other internet banking site I use requires me to input a different password if I want to view my transaction history!