Citibank Plat VISA 60 K , May 31

[IMPACTZ]

Got my platinum card in the mail today, 8k credit limit, the amount I asked for.
Had a look at the award policy, it looks to me that for a platinum card, you can earn 1.25 points for each dollar spend (domestic) and 3 points for each dollar spent internationally, but 1 QFF point for each dollar spend. Is that the case?

To be honest I am not sure about this one but if you could get the visa signature program (citibank Select) 120k income though that would give you for sure 1.33 SQ points (krisflyer) I think this outranks any other card out there that is not AMEX. Especially no other cards even give more than o.5 points SQ for one reward point. So if you could upgrade I;d do it in a flash!

 

[ero]

Got my platinum card in the mail today, 8k credit limit, the amount I asked for.
Had a look at the award policy, it looks to me that for a platinum card, you can earn 1.25 points for each dollar spend (domestic) and 3 points for each dollar spent internationally, but 1 QFF point for each dollar spend. Is that the case?

It's one OR the other....
1.25 points for each dollar spend (domestic) and 3 points for each dollar spent internationally
OR
1 QFF point for each dollar spend

By default you are on the first option unless you OPT-IN to Citi Qantas Rewards programme and pay an additional $49. Once you OPT-IN, then the the first option becomes defunct and the latter option only applies.

 

[ero]

I'm going through the steps to ensure my 60K points are credited to my QFF but when I select "Search Rewards" to see if I'm enrolled in QFF programme the site tells me:
"We are unable to process your request. Please contact Citi Card Customer Care."

I called Citibank and they did say they were notified their rewards section is having troubles and being investigated. That was at around 10am yesterday (Saturday). I've been checking all day with the same outcome. Any section about Rewards comes up with that same screen/message.

Can others please confirm they too cannot successfully access Citibank Search Rewards area? I'm hoping they just haven't turned it off for customers that haven't spent yet, and wanting to confirm my enrolment to Citi QFF Rewards programme.

TIA.

 

[cove]

We have both QF and Citi running on 2 cards. We suggest you wait for confirmation that QF is loaded properly.....don't use the card yet! Ours are both Select cards but the back room is the problem for all Citi cards.

 

[gavstar1]

I'm going through the steps to ensure my 60K points are credited to my QFF but when I select "Search Rewards" to see if I'm enrolled in QFF programme the site tells me:
"We are unable to process your request. Please contact Citi Card Customer Care."

I called Citibank and they did say they were notified their rewards section is having troubles and being investigated. That was at around 10am yesterday (Saturday). I've been checking all day with the same outcome. Any section about Rewards comes up with that same screen/message.

Can others please confirm they too cannot successfully access Citibank Search Rewards area? I'm hoping they just haven't turned it off for customers that haven't spent yet, and wanting to confirm my enrolment to Citi QFF Rewards programme.

TIA.

Hi

Yes, Citibank are having issues with rewards program section for the online banking site....it has been out of action for the past week (i've checked everyday and get the same message as you'. A customer service rep and supervisor i spoke to said they were alerting their IT department as they hadn't received any internal messages to say their was issues but that I wasn't the only one to report the issue...your Qantas FF points should still be 'accruing' though, as i asked them to tell me the balance and it seemed to be about right.

The internet banking rewards section had been working perfectly for several weeks before.

Overall, they seem to be having several issues lately across the board; my application and subsequent matters since should be a case study in incompetence that they could use to train their staff on not what to do...

So far atleast, they have reversed the annual fee / cardholder fee which was the least they could have done, given i had wasted around 4-5 hours on the phone to them sorting our their mess. I am still waiting for them to manually transfer the 60,000 points to my QFF account as they appear to have selectively transferred the points i'd earned in the first month to QFF, but not the 60,000 'bonus' points, despite them posting within a couple of days of the first spend, despite having signed up to QFF rewards before the first spend, despite all the points i'd earned for purchases in the first billing month transferring across with no issues..

It shouldn't be so hard for a bank to get these things right the first time.

I am hopeful that a supervisor i spoke to last week is finally sorting it out for me....time will tell.

 

[ero]

Hi

Yes, Citibank are having issues with rewards program section for the online banking site....it has been out of action for the past week (i've checked everyday and get the same message as you'. A customer service rep and supervisor i spoke to said they were alerting their IT department as they hadn't received any internal messages to say their was issues but that I wasn't the only one to report the issue...

It had been working perfectly for several weeks before.

....

So far atleast, they have reversed the annual fee / cardholder fee which was the least they could have done. I am still waiting for them to manually transfer the 60,000 points to my QFF account as they appear to have selectively transferred the points i'd earned in the first month to QFF, but not the 60,000 'bonus' points, despite them posting within a couple of days of the first spend, despite having signed up to QFF rewards before the first spend, despite all the points i'd earned for purchases in the first billing month transferring across with no issues..

WOW! Outage for a week, so who knows when it'll be back on line... That's crazy!

I need to cancel another card so as to credit their annual card fee, and I need to pay bills!!! What to do??

I agree with Cove that I need to confirm my status.... do you think if I call the Citi Service Centre and ask them to confirm TO ME (not the other way around) what rewards programme I am listed in will confirm my status (assuming they say QFF)?

From reading Gavstar1 comments it looks like I'll be on the phone with Citi a few times even, when doing things correctly from my end. Frustrating, but hopefully worth it.

 

[gavstar1]

WOW! Outage for a week, so who knows when it'll be back on line... That's crazy!

I need to cancel another card so as to credit their annual card fee, and I need to pay bills!!! What to do??

I agree with Cove that I need to confirm my status.... do you think if I call the Citi Service Centre and ask them to confirm TO ME (not the other way around) what rewards programme I am listed in will confirm my status (assuming they say QFF)?

From reading Gavstar1 comments it looks like I'll be on the phone with Citi a few times even, when doing things correctly from my end. Frustrating, but hopefully worth it.

I'd definitely call them to confirm which program you are signed up to...I thought initially that the reason I was getting the error message was because they had stuffed my rewards program up or were fixing the points issue, but it appears to be an IT related problem rather than isolated to one or two customers... In saying that, I was partially reassured to note that they confirmed i was still in the QFF rewards program, that my points were still accruing and they read my QFF number back to me and it was correct....lets see if it is resolved this week!

 

[ero]

I too just now confirmed by phone... they told me I was enrolled on the QFF rewards as at 15 July (which is correct date that I called to Opt-In) and the lady confirmed my QFF number.

Usual story that she would send the rewards login problem to her manager to escalate.

We shall see how it goes.

Thanks all for your replies, and hope this will help others potentially finding the same as I did.

 

[jukebox333]

I am still waiting for them to manually transfer the 60,000 points to my QFF account as they appear to have selectively transferred the points i'd earned in the first month to QFF, but not the 60,000 'bonus' points, despite them posting within a couple of days of the first spend, despite having signed up to QFF rewards before the first spend, despite all the points i'd earned for purchases in the first billing month transferring across with no issues..

Yes, my SECOND months spend points went across Saturday, but the 60,000 were still left behind. So they got a call from me, and I was told the bonus points would be transferred within 3 days of my statement date, which was the 17th. I told the girl that the last time I called, I was told the points stayed put because they were not credited in time to make the transfer. I explained to the girl that if I had to call Citi a third time, it would be to cancel the card. She promised the transfer would happen, and said she had noted my concerns on my account record...

One way or another, it's gonna be a big week, I can see!

 

[xquisite]

I spoke to them about the website issue last week as well. The operator assured me that i was DEFINITELY enrolled in the QRewards as of x date....And yet i find myself too scared to spend anything on the card until I can see it for myself... Not that i don't trust Citibank or anything.

 

[Coathanger]

Yes, my SECOND months spend points went across Saturday, but the 60,000 were still left behind.

I was told the same thing when I called up after the 60,000 bonus points were not transferred after the first month, but am glad I pushed the point and got them manually transferred over after a further two week delay.

The 60,000 sure beats the 16,000 that you typically find as a QFF bonus though.

 

[Peter2]

I'm going through the steps to ensure my 60K points are credited to my QFF but when I select "Search Rewards" to see if I'm enrolled in QFF programme the site tells me:
"We are unable to process your request. Please contact Citi Card Customer Care."

...
Can others please confirm they too cannot successfully access Citibank Search Rewards area? I'm hoping they just haven't turned it off for customers that haven't spent yet, and wanting to confirm my enrolment to Citi QFF Rewards programme.

TIA.

I have also been getting this message for the last week or so & there internet rewards system has been totally shut down.
When I called I was able to claim a reward over the phone, however not being able to do this on line is a pain.

I have taken on board Cove's previous comments not to expect too much from Citibank Customer Care and that the Internet site is a pain..... Patience is definitely an asset in dealing with the site....

Peter

 

[jukebox333]

I was told the same thing when I called up after the 60,000 bonus points were not transferred after the first month, but am glad I pushed the point and got them manually transferred over after a further two week delay.

The 60,000 sure beats the 16,000 that you typically find as a QFF bonus though.

Well, I gave them seven days, when they said it would take three... then made the call to Citi's customer help line yesterday at 11am.

Told them I was Not Happy Jan, and when I was told the points should appear soon, was firm (but not rude) and said that I had heard that three times in the past eight weeks, and I now needed to see the points manually transferred. Was put on hold for longer than I deemed acceptable (>6 mins?) and so hung up, intending to call back later in the day; Instead, Citi got back and left a message that "my concerns had been logged"... It was not looking good.

But, this morning, Viola!, 60,000 points in my QFF account.

Rachael Hunter was wrong: It will happen overnight!

Now, I'm off to sort out OnePath!

 

[froggerADL]

WOW! Outage for a week, so who knows when it'll be back on line... That's crazy!

I need to cancel another card so as to credit their annual card fee, and I need to pay bills!!! What to do??

I agree with Cove that I need to confirm my status.... do you think if I call the Citi Service Centre and ask them to confirm TO ME (not the other way around) what rewards programme I am listed in will confirm my status (assuming they say QFF)?

I had the same issue as you. I rang and asked them to tell me what rewards program I was in. They said QFF. I asked them to confirm this in writing and received the letter on Tuesday. I have now done my first spend.

 

[bcworld]

I have also been getting this message for the last week or so & there internet rewards system has been totally shut down.
When I called I was able to claim a reward over the phone, however not being able to do this on line is a pain.

Rewards STILL not working online! How long can it go on!??

I did receive my 60k though...a few days after the actual spend miles on the 2nd months statement...so the 60k + additional miles did post seperately.

 

[QF029]

I had the same issue as you. I rang and asked them to tell me what rewards program I was in. They said QFF. I asked them to confirm this in writing and received the letter on Tuesday. I have now done my first spend.

Thanks for the tip. I've just requested the letter also.

 

[Quokka]

This offer is still on!

I used this link

Citibank Australia

My card arrived today and citi confirmed that I would be receiving 60,000 bonus sign on points.

Further the annual fee has been reduced to $99.00 for the first year.

 

[scheps]

This offer is still on!

Further the annual fee has been reduced to $99.00 for the first year.

where does it say that? Also whats the chance of a fee free following year?

 

[cove]

Peter2 I think you must have had the same account setter upperer as for my account and operation bugger up has occurred. You can phone them and they will transfer the points and they may suggest up to 28 days. Now an operator wanted to suspend my account and fix it but seeing I was heading to America I declined that offer as it might have meant long phone calls from the US to get the account working again.
Citi transfer in blocks of 15000 and I had the points in a week.
Mrscove has her account properly set up for monthly QF points transfers and I am on the Kris redemption scheme but I think I could put points to Velocity and Asia miles as well but have no need to do that.

 

[Quokka]

where does it say that? Also whats the chance of a fee free following year?

It is in the letter of offer they sent me with the card.