MEL_Traveller
Veteran Member
- Joined
- Apr 27, 2005
- Posts
- 28,769
I worked at an organization where nearly all customers were outside of Australia, and this happened all the time, we would just write off and balance their accounts out. It is very difficult for the customer to predict how much would be lost during the process, and for something like 25 € , like as if, you are not even going to bother with chasing or following up, it's not worth the effort; but that was international trade, so the dollar value was much higher.
Having said that, you sent to the Netherlands, surely Citi would have local settlement in the Netherlands, won't need to go via intermediary bank? Let's start praying!
The only problem is that a €20 fee on a €60 purchase would be substantial!
I'll update once I know once the company comes back to confirm payment.