Coles Rewards MasterCard devaluation

[kyle]

What are the chances that I'll get some of my $99 annual fee back since it was only charged to my account 2 May? I'm not getting what I signed up for!

 

[Human]

What are the chances that I'll get some of my $99 annual fee back since it was only charged to my account 2 May? I'm not getting what I signed up for!

I actually think your chances are quite good if you ask for it and explain that you paid the annual fee on the understanding that the card had a 0% international transaction fee.

Your chances will improve exponentially if, upon refusal, you politely and calmly state that you intend to take up the matter with AFCA.

 

[Cynicor]

I actually think your chances are quite good if you ask for it and explain that you paid the annual fee on the understanding that the card had a 0% international transaction fee.

Your chances will improve exponentially if, upon refusal, you politely and calmly state that you intend to take up the matter with AFCA.

I can’t imagine a situation where you won’t get your fee back, tbh.

 

[60spud]

I don't understand the business side of this with NAB, most card holders with Coles and citibank eventually will be shafted and probably look at other bank card offerings. They have spent a bucket load of money to aquire Citibanks card service only to see the current card members move to another bank or amex. I don't see too much points value in any of NABs current cards.

 

[levelnine]

I don't understand the business side of this with NAB, most card holders with Coles and citibank eventually will be shafted and probably look at other bank card offerings. They have spent a bucket load of money to aquire Citibanks card service only to see the current card members move to another bank or amex. I don't see too much points value in any of NABs current cards.

Who else is offering a comparable product (no AF, points earning, no FX fee)?

Pretty much no one. You have no where to go. That's why NAB bought them — to eliminate a competitor.

 

[asterix]

Who else is offering a comparable product (no AF, points earning, no FX fee)?

Pretty much no one. You have no where to go. That's why NAB bought them — to eliminate a competitor.

CBA Smart and Ultimate Awards is no fee if you spend $2000 or $4000 a month.

 

[Cynicor]

Who else is offering a comparable product (no AF, points earning, no FX fee)?

Pretty much no one. You have no where to go. That's why NAB bought them — to eliminate a competitor.

Was the no annual fee Coles one with no fx? Mine cost $90 a year or something.

 

[levelnine]

CBA Smart and Ultimate Awards is no fee if you spend $2000 or $4000 a month.

Which NAB also now offer in their own rewards cards. That seems to be where the market is moving. It must be profitable for banks to offer no FX if you commit to using it pretty much all the time, not casually like you were able to with the Coles MC.

Was the no annual fee Coles one with no fx? Mine cost $90 a year or something.

You're right, it didn't have no fx — only the rewards card. My apologies!

 

[60spud]

I think I will use my citi prestige while it is still around to get 1.2 kf miles @ 3.4%. No point stressing over a few hundred dollars while on holidays. If you have used points to fly business class you're a mile in front anyway,.

 

[Cynicor]

I think I will use my citi prestige while it is still around to get 1.2 kf miles @ 3.4%. No point stressing over a few hundred dollars while on holidays. If you have used points to fly business class you're a mile in front anyway,.

But you'd be the ideal person to open a commbank ultimate. 1kf per $ at 0%, and months when you travel you probably spend enough for no annual fee. You'd likely be up on that overall

 

[kamchatsky]

CBA has been frustrating for me when it comes to opening a credit card account. They just keep declining me.

I applied for a Smart Awards card for a 10K limit, and they declined my application. I have been banking with them for ages, with all my home and investment loans (> 2m), and I have all my salary and rental income deposited into their account. They asked me for rental income statements, which I provided. My missus and I have plenty of income to cover it. But this is the second time in 3 years that they have declined me.

I don't have any issues with other banks (ANZ, Westpac, NAB, HSBC, etc) for providing credit cards with higher limits (15K). So, given I have recently signed up for the NAB Rewards Signature card, it looks like this will be my new go-to non-churn card from now on.

 

[kyle]

CBA has been frustrating for me when it comes to opening a credit card account. They just keep declining me.

I applied for a Smart Awards card for a 10K limit, and they declined my application. I have been banking with them for ages, with all my home and investment loans (> 2m), and I have all my salary and rental income deposited into their account. They asked me for rental income statements, which I provided. My missus and I have plenty of income to cover it. But this is the second time in 3 years that they have declined me.

I don't have any issues with other banks (ANZ, Westpac, NAB, HSBC, etc) for providing credit cards with higher limits (15K). So, given I have recently signed up for the NAB Rewards Signature card, it looks like this will be my new go-to non-churn card from now on.

Don't feel disheartened. I got declined too when I tried it a year or two ago, that's why I got the Coles card.

 

[33kft]

They have spent a bucket load of money to aquire Citibanks card service only to see the current card members move to another bank or amex.

Ditto with diners. Axed it with no migration path to a NAB product. The whole thing seems like a giant waste of money.

 

[Jacques Vert]

Anyone cancelled their Coles card and successfully asked for (and received) a pro-rata refund of the annual fee?

 

[Jacques Vert]

Anyone cancelled their Coles card and successfully asked for (and received) a pro-rata refund of the annual fee?

Looks like noone has tried this so far? I may have to take one for the team.

 

[bernardblack]

I have stuff held against it for upcoming trips, which I will need to pay with a different card because they're after June, but I probably won't have much room to cancel before the next annual fee in October.

 

[Jacques Vert]

Anyone cancelled their Coles card and successfully asked for (and received) a pro-rata refund of the annual fee?

OK I decided to take one for the team.

Went onto Live Chat today and told them why I'm unhappry with the card. Laid it on fairly heavily about the international transaction fee. Agent stated they would pass my comments onto management (fat lot of good that will do). I then asked whether my annual fee would be refunded (full refund) if I cancelled the card. They said no; only pro-rata refund once my outstanding credit was paid. Process is to pay the payout amount and then they will send the pro-rata fee refund by cheque, less any pending amounts that hadn't been processed prior to the cancellation.

Then THEY advised that once the card is cancelled, I need to call and ask for the refund to be processed.

 

[TMP]

OK I decided to take one for the team.

Went onto Live Chat today and told them why i'm unhappry with the card. Laid it on fairly heavily about the international transaction fee. Agent stated they would pass my comments onto management (fat lot of good that will do). I then asked whether my annual fee would be refunded (full refund) if I cancelled the card. They said no; only pro-rata refund once my outstanding credit was paid. Process is to pay the payout amount and then they will send the pro-rata fee refund by cheque, less any pending amounts that hadn't been processed prior to the cancellation.

Then advised that once the card is cancelled, I need to call and ask for the refund to be processed.

Another reason to celebrate the impending end of cheques! Time wasting again by a company to give you back your money!

 

[bobbinbrisco]

Since the coles card is now under nab wonder if a product switch is possible..?

 

[aspro2]

And now my statement today shows two transactions in late June to which an international fee was already applied. I'm guessing they didn't get their cough together and process those two until 1 July, despite the transaction date. Grumpy message sent. Check your statements!