[Confirmed Fixed - Maybe Not!] No LHR T5 Galleries access for QP before BA/QF flights

[Pozza]

I was impacted on the 10th of October, dragon said sorry policy changed yesterday.

I only had 20mins to boarding, was really only going in to use the toilet so didn't push for more details at the time. It was pretty embarrassing at the time waiting in a queue and then told nope leave past all the people behind me head down

I did email Qantas when I got to the US seeking clarification. All I got in return from them was sorry for inconvenience updates will be provided on qantas.com. Nothing received after asking for further clarification.

It does seem strange that redroo hasn't jumped into to at least say they will seek clarification for us. Maybe given how much of a beat up news corp is giving qantas they would jump on the story as well, with some of the rubbish they run

 

[Flying mermaid]

At least if it was raised with the ACCC and they asked Qantas they might get a response, unlike what all of us have been able to do, one way or the other... Which is what Ombudmans and other watchdogs are meant to do, get the attention of companies when the customers can't...

Ok I filled in the complaints form at ACCC - this is most unusual for me, as I usually whine but do nothing It was very easy to fill in and took 5 minutes.....

 

[MEL_Traveller]

I was impacted on the 10th of October, dragon said sorry policy changed yesterday.

I only had 20mins to boarding, was really only going in to use the toilet so didn't push for more details at the time. It was pretty embarrassing at the time waiting in a queue and then told nope leave past all the people behind me head down

I did email Qantas when I got to the US seeking clarification. All I got in return from them was sorry for inconvenience updates will be provided on qantas.com. Nothing received after asking for further clarification.

It does seem strange that redroo hasn't jumped into to at least say they will seek clarification for us. Maybe given how much of a beat up news corp is giving qantas they would jump on the story as well, with some of the rubbish they run

I suspect we won't hear anything from the company rep until a press release or member news letter is sent on the issue, then said press release or newsletter will be posted here, and clarification given. this has been the practice in the past.

 

[serfty]

I respectfully disagree. ...

You are entitled to disagree.

It was made very clear to me by CS (both by email and telephone) that QP membership does not permit access to "Galleries" lounges before a BA flight.

See post #13.

 

[Danger]

You are entitled to disagree.

It was made very clear to me by CS (both by email and telephone) that QP membership does not permit access to "Galleries" lounges before a BA flight.

See post #13.

It would seem to have been made clear to at least a couple of members that QF no longer wants to foot the bill.

Galleries lounge access was previously permitted.

What's changed, Qantas?

 

[Princess Fiona]

My telephone call from Customer Services when I emailed them on behalf of a friend was somewhat different to the majority response. As I posted earlier the agent said that they had been surprised that BA had refused access, had recently received multiple similar complaints from QP members and that Qantas management were "looking into it".
Obviously one of many issues they are looking into at present
I have not received any further emails bar the automated response.

 

[jojen]

Mr jojen has just received a reply in regard to updates on this matter.

" Thank you for for contacting The Qantas Club and Freequent flyer Service Centre.

We haven't yet received any futher advice about the issue of access to Galleries Lounge so, at this stage the only exception is the lounge in Terminal Three at Heathrow.
Unforunately, I can't advise if or when we'll have any futher information. I'd suggest if there is any change, it would appear in the Qantas Club partner lounge access information on the website. "


I am wondering if / when a final decision will be made.

jojen

 

[medhead]

Agreed it is another debate, though maybe this is the start of a push to do exactly what I said, limit access to Qantas owned lounges and Qantas flights.

There is little doubt for me that this is a cost cutting measure. Another of a series of changes (the 3rd by my reckoning, but I can't remember the 2nd) that say fly qantas or you get nothing.

It has got me thinking on a slight tangent; if QFi is being turned around and they are cost cutting partner lounge access for QP members, does that mean those lounge visits were charged against QFi?

 

[Red Roo]

Hi everyone,

Sorry I have not responded on this thread earlier. I wanted to be able to come back to you with something concrete as opposed to 'we're working on it.'

We are well aware of the issue with regards to lounge access at T5 for Qantas Club members and really sorry that it has caused so much confusion and frustration. I was hoping to get back to you on Friday with a resolution but it is going to take a few more days. We are actively working to resolve the issue with BA and I'll get back to you next week with an update.

Not a resolution yet but I promise we are talking to BA and will resolve ASAP.

Cheers,
Red Roo

 

[kpc]

Good that Qf are actually looking into it...If and when I drop back to QF bronze status, I will have to rely on my QC life membership

Hi everyone,

Sorry I have not responded on this thread earlier. I wanted to be able to come back to you with something concrete as opposed to 'we're working on it.'

We are well aware of the issue with regards to lounge access at T5 for Qantas Club members and really sorry that it has caused so much confusion and frustration. I was hoping to get back to you on Friday with a resolution but it is going to take a few more days. We are actively working to resolve the issue with BA and I'll get back to you next week with an update.

Not a resolution yet but I promise we are talking to BA and will resolve ASAP.

Cheers,
Red Roo

 

[sarvowinner]

Thanks for your response Red Roo. I'm glad that Qantas is trying to resolve this issue with BA.

 

[Princess Fiona]

Thanks for your response Red Roo. I'm glad that Qantas is trying to resolve this issue with BA.

Can I add my thanks Red Roo for eventually giving us an update from the coal face.
Here's hoping for a speedy resolution and resumption of access.

 

[Flying mermaid]

Hi everyone,

Sorry I have not responded on this thread earlier. I wanted to be able to come back to you with something concrete as opposed to 'we're working on it.'

We are well aware of the issue with regards to lounge access at T5 for Qantas Club members and really sorry that it has caused so much confusion and frustration. I was hoping to get back to you on Friday with a resolution but it is going to take a few more days. We are actively working to resolve the issue with BA and I'll get back to you next week with an update.

Not a resolution yet but I promise we are talking to BA and will resolve ASAP.

Cheers,
Red Roo

That is fantastic news

 

[amaroo]

Sounds positive.

Thanks for providing an update Red Roo - lets hope that it will be sorted in favour of the very many QP members

 

[el_rooto]

Thanks for the update red roo.

I think that BA is scared of letting the colonists into the Galleries lounges.

 

[Flashback]

Thanks for the update Trevor will keep my eyes peeled for a further announcement and see whether I should start booking BA flights again for my intra euro travel.

Sent from my HTC Desire using AustFreqFly

 

[docjames]

Thanks Red Roo for replying.

Let's hope it's an outcome that suits everyone (pax, QF and BA).

 

[casanovawa]

While it is good news that something is happening on this front, and hopefully it will be resolved in the positive, the first post was almost a month ago on the 21st of October and as many posts seemed to be annoyed at the lack of response thinking we were being fobbed off or ignored as were directed at the original issue...

In that situation (as it developed) i think i would have chosen to post after a few weeks that Qantas doesn't have a solution but is aware of the problem and is working on it, rather than just silence and growing frustration Red Roo...

I think social media strategies dictate quicker response times than in the past...

 

[TonyHancock]

Hi everyone,

Sorry I have not responded on this thread earlier. I wanted to be able to come back to you with something concrete as opposed to 'we're working on it.'

We are well aware of the issue with regards to lounge access at T5 for Qantas Club members and really sorry that it has caused so much confusion and frustration. I was hoping to get back to you on Friday with a resolution but it is going to take a few more days. We are actively working to resolve the issue with BA and I'll get back to you next week with an update.

Not a resolution yet but I promise we are talking to BA and will resolve ASAP.

Cheers,
Red Roo

I certainly don't have a problem with a "we're working on it" response. I think any response is better than letting it go unanswered for a period of time. I think it is an honest response and I'd like to think AFFer's will say "OK you have acknowledged there is an issue and you are trying to do something about it!"

So thanks QF for responding.

My 2 cents.

 

[Flying mermaid]

While it is good news that something is happening on this front, and hopefully it will be resolved in the positive, the first post was almost a month ago on the 21st of October and as many posts seemed to be annoyed at the lack of response thinking we were being fobbed off or ignored as were directed at the original issue...

In that situation (as it developed) i think i would have chosen to post after a few weeks that Qantas doesn't have a solution but is aware of the problem and is working on it, rather than just silence and growing frustration Red Roo...

I think social media strategies dictate quicker response times than in the past...

This is true - I would definitely not have lodged a complaint with ACCC if there has been any response at all, even a 1 line "we're looking into it".