[Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10April

[ketsuzei]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

"We have absolutely no plans to take them away."

"Woo-hoo!"

 

[Limewood]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

Wonder what IT Pro's would say about adding ASA back on site being not possible, like we had em before why not now?.

 

[samh004]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

Wonder what IT Pro's would say about adding ASA back on site being not possible, like we had em before why not now?.

Broken records do start to sound bad after a while

I'd be more concerned the new website layout (that includes a classic award column before Economy) makes it harder to book premium fares as you can't see the price difference as easily between a fully flex and business, as I have seen in the past, and opt to take the premium fare. There's honestly been a few occasions where I've gone to book a red-e-deal and seen J and chosen it instead. Wont be doing that anymore.

 

[PineappleSkip]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

"... absolutely ..."

I'm sure I've heard that adjective before. It scares me.:shock:

Cheers skip

 

[whatmeworry]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

"We have absolutely no plans to take them away."

"Woo-hoo!"

Cough... and absolutely no plans to put them back online... cough

 

[Princess Fiona]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

Cough... and absolutely no plans to put them back online... cough

With the some of the "deals" being struck on another thread, I think I can see why :idea:

 

[RooFlyer]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

Here is the lunch video QF WP promised where you can hear the news from the source!


[video=youtube;uP1_1TnPvz4]http://www.youtube.com/watch?v=uP1_1TnPvz4&feature=youtu.be[/video]

What news would that be? That the new booking engine is a "success"?? With all its bugs and lack of transparency with various fare types? Launched apparently without any testing (remember the non functioning links missing business fares etc)?

News indeed.

No-one really believes the tripe about the new engine being able to accommodate MASAs, do they? You are a major corporation. You TELL the IT lot what you want. You don't just put your hand out and accept whatever slop the consultant passes out. Remember they have expunged all references to MASAs from the web site and many phone consultants are STILL ignorant of them. If Qantas was sincere in "Damn we really wanted MASAs on the web site, but just couldn't - but we still want to sell them", don't you think they would put a button or something in the booking engine "To book a MASA click here." ?? And the button would be a link that explained how to call, what to ask for, confirming that there is no fee etc etc.

But if there is anyone out there who believes that tripe handed out at the lunch, I have this great bridge in Sydney that I can sell to you, very cheap.

 

[JohnK]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

With the some of the "deals" being struck on another thread, I think I can see why :idea:

You really are a Princess!

I wonder how many times the post would have been quoted if I had posted what you posted. I hope you continue to have luck with the Any Seat awards you want to book.

 

[legroom]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

What news would that be? That the new booking engine is a "success"?? With all its bugs and lack of transparency with various fare types? Launched apparently without any testing (remember the non functioning links missing business fares etc)?

News indeed.

No-one really believes the tripe about the new engine being able to accommodate MASAs, do they? You are a major corporation. You TELL the IT lot what you want. You don't just put your hand out and accept whatever slop the consultant passes out. Remember they have expunged all references to MASAs from the web site and many phone consultants are STILL ignorant of them. If Qantas was sincere in "Damn we really wanted MASAs on the web site, but just couldn't - but we still want to sell them", don't you think they would put a button or something in the booking engine "To book a MASA click here." ?? And the button would be a link that explained how to call, what to ask for, confirming that there is no fee etc etc.

But if there is anyone out there who believes that tripe handed out at the lunch, I have this great bridge in Sydney that I can sell to you, very cheap.

To this very day, no one could point to a note anywhere on the QF site where it says MASA phone booking fee is waived.

"Believe me, IT told us it is too hard"

"Yes, we totally understand your frustrations"

 

[Anna]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

With the some of the "deals" being struck on another thread, I think I can see why

You really are a Princess!

This is one of those occasions where mere words on a screen aren't conveying the nuances. I have no idea what either of you mean by these comments! There are multiple possibilities. As Pauline Hanson once said, please explain?

 

[Supersonic Swinger]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

What news would that be? That the new booking engine is a "success"?? With all its bugs and lack of transparency with various fare types? Launched apparently without any testing (remember the non functioning links missing business fares etc)?

News indeed.

No-one really believes the tripe about the new engine being able to accommodate MASAs, do they? You are a major corporation. You TELL the IT lot what you want. You don't just put your hand out and accept whatever slop the consultant passes out. Remember they have expunged all references to MASAs from the web site and many phone consultants are STILL ignorant of them. If Qantas was sincere in "Damn we really wanted MASAs on the web site, but just couldn't - but we still want to sell them", don't you think they would put a button or something in the booking engine "To book a MASA click here." ?? And the button would be a link that explained how to call, what to ask for, confirming that there is no fee etc etc.

But if there is anyone out there who believes that tripe handed out at the lunch, I have this great bridge in Sydney that I can sell to you, very cheap.

I can be thankful to QFF though for their constant tinkering/devaluing of the program though. I've returned to buying the most convenient and price effective ticket when I'm travelling. Means more cash rather than points that continue to lose in value.

 

[Flashback]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

I love how everyone takes the above video at face value. She is just towing the company line and telling us what she is told to tell us.

 

[Limewood]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

I love how everyone takes the above video at face value. She is just towing the company line and telling us what she is told to tell us.

Its called "SPIN".

 

[Pushka]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I must say that it does seem implausible that the reason the ASA's are being withdrawn online is for IT reasons.

I'd understand it if Q said they wanted to reduce the usage of ASA's due to cost to them (status and points cost) but I don't take on board it's because of IT capacity.

 

[TonyHancock]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

When a company has "no plans" to do something, it means exactly that, there are no plans. Doesn't bear any relation to whether it will actually do the thing or not.

 

[opusman]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I must say that it does seem implausible that the reason the ASA's are being withdrawn online is for IT reasons.

Knowing how large organisations work I can readily believe it. If they weren't included in the original scope of the new booking engine (for any reason - maybe they simply forgot to include them!) then adding the functionality in later could be a major undertaking (budgetarily, even if not technologically).

 

[Pushka]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

Knowing how large organisations work I can readily believe it. If they weren't included in the original scope of the new booking engine (for any reason - maybe they simply forgot to include them!) then adding the functionality in later could be a major undertaking (budgetarily, even if not technologically).

That makes sense but again the IT capacity would still be there! Even just a "we forgot" or "it was too expensive to include" would make more sense than a blanket "IT can't do it" reason.

 

[Deleted User]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

Well who really cares what the reason is, lets just keep booking them to show them that there is a demand for these...

 

[TonyHancock]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

Well who really cares what the reason is, lets just keep booking them to show them that there is a demand for these...

Whilst I don't disagree I suspect it does open the door for the following message from QF.

"Whilst Qantas has not had any plans to remove marginal any seat awards, the increased costs of maintaining a call centre booking facility has, unfortunately made such awards uneconomical to offer. Qantas reiterates that we have had no plans for the withdrawal of these awards and the decision to remove them is a business decision based upon the increased costs of providing the call centre booking facility."

Of course many here will jump up and say:- "Offer them online"

to which the response will be:

"Unfortunately the marginal any seat award is not compatible with the online booking system."

I genuinely hope that QF keeps the MASA alive and my innate cynicism is proven wrong. I also ask again what can I do, as a customer, to help QF keep the MASA alive.

 

[EmilyHoward]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

Whilst I don't disagree I suspect it does open the door for the following message from QF.


I genuinely hope that QF keeps the MASA alive and my innate cynicism is proven wrong. I also ask again what can I do, as a customer, to help QF keep the MASA alive.

Threaten to wear a T shirt with Griselda's picture on during all future flights?

EH