CSM status ap

[TomVexille]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I usually do this regarding when I'm in a Qantas F Lounge contemplating another glass of Champagne .

(boldiing mine)

What is there to contemplate:?::!:

 

[rogerkambah]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

(boldiing mine)

What is there to contemplate:?::!:

Perhaps whether a request for another champagne will initiate an RSA action

 

[RooFlyer]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Perhaps whether a request for another champagne will initiate an RSA action

Boom-tish!

 

[OzEire]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I thought this was known for some time, that P1 was essentially treated higher, despite not having its own lounge

Not having a go. I'm sure you're right, but it was new to me.



I defer to the accumulated knowledge of those who have been on these forums for longer than I have.

 

[Rebekkap]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I agree. I usually regard CLers as a bunch of airline bludgers, especially the 'celebrity' types. I usually do this regarding when I'm in a Qantas F Lounge contemplating another glass of Champagne .

I've never seen a celebrity in the Chairmans Lounge. I've seen a few in the J lounge domestically. I don't think they hand Chaimans Lounge memberships out on the basis of being famous.

 

[defurax]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I've never seen a celebrity in the Chairmans Lounge. I've seen a few in the J lounge domestically. I don't think they hand Chaimans Lounge memberships out on the basis of being famous.

Some people regard KPMG, Deloitte, EY and PWC top brass as celebrities.

 

[Danger]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I've never seen a celebrity in the Chairmans Lounge. I've seen a few in the J lounge domestically. I don't think they hand Chaimans Lounge memberships out on the basis of being famous.

I'm seen both Hugh Jackman and children (and nanny, I think) and Tom Waterhouse in the SYD Chairmans. The latter I find quite interesting. Maybe it is possible to buy your way in.

 

[im.daniel]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Hopefully this is the appropriate thread but; PER-BNE today upon entering the plane:

FA: Welcome back again Daniel
Me: Thank you very much!
FA: It's your birthday soon isn't it (it's tomorrow)?
Me: How on earth did you know??
FA: Big brother is watching!

Do FAs get birthday notifications on the ipad app as well? What's more impressive is the fact that she remembered that there was a pax on board that had an upcoming birthday (based on what I presume was the app) - and was able to identify and remember said person's name as they entered the aircraft. Safe to say, I was quite thrown aback and pleasantly surprised!

 

[Spongbob]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Did you show the FA your boarding pass on entering the plane?

 

[PaulST]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Hopefully this is the appropriate thread but; PER-BNE today upon entering the plane:

FA: Welcome back again Daniel
Me: Thank you very much!
FA: It's your birthday soon isn't it (it's tomorrow)?
Me: How on earth did you know??
FA: Big brother is watching!

Do FAs get birthday notifications on the ipad app as well? What's more impressive is the fact that she remembered that there was a pax on board that had an upcoming birthday (based on what I presume was the app) - and was able to identify and remember said person's name as they entered the aircraft. Safe to say, I was quite thrown aback and pleasantly surprised!

Impressive when you're only SG too. You must have got one of the gooduns.

 

[rogerkambah]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Lost my SG card (which contained my boarding card data) when transitting MEL from ADL to CBR about a month ago. Luckily had my expired WP card in wallet so flashed that at gate desk who printed a BP. Travelling in J so whilst talking to CSM about the ipad data I happened to mention I had just lost my SG card. CSM advised on deplaning that he had placed a request into system for new card. However no card received after a month, so called QF to be informed they could see nothing in system requesting new card.

Annoyed, but to be expected I suppose.

 

[im.daniel]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I was travelling in Economy too - and yes, the FA identified by the boarding pass.

 

[medhead]

I was travelling in Economy too - and yes, the FA identified by the boarding pass.

Not at all surprising, besides that you got a good CSM. I had exactly the same earlier this year. Conversation was *check BP, "Welcome aboard Mr Medhead". Other FA in galley turns around. Both say my first name, as per my request to have that listed in the iPad app. Then the greeter says "happy birthday". My view is they checked the iPad app for birthdays to do a happy birthday, saw my name, then saw I prefer my first name. They had clearly discussed it as a team.

Yes you got a good CSM/crew who actually look at the app and do the extra. It is rare for me to hear my first name used. In fact the only other CSM who does this is one who recognises me and who I requested to use my first name.

 

[OzEire]

QF. When they're good ...

 

[Flying mermaid]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I took a look at this summary on a flight from ADL to MEL this afternoon which i found very interesting

VIP. 00
WP1 00
CL. 02
WP. 12
SG. 32
PS. Lots
NB. even more

my interest was that WP1 sat higher on the app than CL did.

I actually discussed this list with a friend who is ex CL and he felt not too much should be read into it as far as general treatment went. As he pointed out a WP1 probably means under $200,000 in revenue to Qantas while he controlled a budget for airfares that ran into millions.

 

[Spongbob]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I took a look at this summary on a flight from ADL to MEL this afternoon which i found very interesting

VIP. 00
WP1 00
CL. 02
WP. 12
SG. 32
PS. Lots
NB. even more

my interest was that WP1 sat higher on the app than CL did.

It would be interesting to see if the proportional QFF status is similar in 6 to 12 months time, once the full effects of the S&F changes impact on status levels.

PS: and the demise of ASAs.

 

[RooFlyer]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I actually discussed this list with a friend who is ex CL and he felt not too much should be read into it as far as general treatment went. As he pointed out a WP1 probably means under $200,000 in revenue to Qantas while he controlled a budget for airfares that ran into millions.

and ... WP1 is someone who actually flies a lot on Qantas (BIS) ... CL is more likely to be senior management / top execs / CFO - someone who may fly a bit but is more particularly to be courted by QF via CL and generally fawned over. If the CLer in question is swayed by CL treatment in how he directs his budget, then the shareholders would probably want to know!

Best of luck to CL people, but CLers treatment and perks seem to intrude on the perks of actual high mileage flyers.

 

[maninblack]

"Mr ... (I can't pronounce your name properly while I keep glancing down at this silly iPad trying to work out how not to make an idiot of myself)"

"Thank you for flying with us today, I hope everything was ... blah blah blah"

Well actually...oh it's been a long flight, who can be bothered!

CSM thinking... I can't see anything about you on this damn iPad except you are a OWE but with another airline so now what do I say? I'll try this one, "I believe we flew together just recently"

Did we? I didn't notice you next to me? (Ha ha ha, awkward chuckles.) Will my luggage come out quickly?

"We will do our best Mr (mispronounce name look down to iPad for help...no help) and thank you for flying with us today" CSM thinking, get me out of here...!

 

[cmon0005]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

It would be interesting to see if the proportional QFF status is similar in 6 to 12 months time, once the full effects of the S&F changes impact on status levels.

I don't think it will budge too much, maybe with a slight shift from WP down to SG.
For me personally overall s&f has degraded the overall proposition especially with OW earn rates etc but as I mostly purchase flex fares/pe on qf anyway I still managed to make and exceed my required sc's this past year for WP. At least I get higher sc's for the fare I purchase now.

 

[nonpop]

I usually achieve that double WP status just to clip the extra 50k points then push my earning elsewhere.

On board, regardless of cabin, I've been getting the welcome with the CSM (or equivalent) coming up and running through the standard script.

An interesting one ... my first points upgrade from USA to Oz on an A380 ... was in Y (flexi fare) and successfully got an upgrade to J 24 hrs prior to departure.

The experience when on-board was 100% different to everything experienced. I felt like a leper. Let me start with I am always and was very polite and friendly. I had showered in 1st lounge in LAX and didn't board wearing my PJs nor was I drunk or had actually consumed any alcohol in the last 24hrs (just tired from a days work).

So ... here is a summary: No personal welcome. No 'script' run through. General service even felt very different with no 'attention' if that makes sense. Dinner time, the flight attendant spilled wine and just shrugged it off, brought back a wrong dessert etc. And when I did select the Red, he just grabbed one and poured it, yet the pax over the aisle was given a run through of the two different types. It was almost like I was an annoyance.

Come breakfast time, I was clearly awake and tried to flag down breakfast - but was virtually ignored. As other pax woke, they seemed to pick them off and go through the usual positive motions with them. I noticed they were the same pax that got the usual chatter either pre-takeoff or when in the air. Even the chap next to me got the treatment.

Then pre-landing the crew did the usual walk around to pax and had chats i.e the couple behind me got a good long taking to about their journeys etc.

I can only presume it was the points upgrade.

But then on a recent flight to Singapore (after this event) everything was back to normal.

May be I am just overly sensitive. But I presume with the ipad app they can see who are usurpers and who are pure bloods.

NB: The above is just a summary of a recent experience and please do not see it as pretentious rant bla bla bla - it is just a data point of reference .