A few pages back the topic of service speed was brought up.
I'd like to share some amazing service I received 2 nights ago at the *LAX* F lounge!
I had been delAAyed (there's a shock, right?
) on a connection and as such arrived at QF F Lounge around 2120 for a 2135 boarding call for QF94 to MEL. I was in F so I wasn't so worried about boarding straight away, but I knew time was quick but I did want to get a snack in.
The staff must have seen the indecision on my face as I entered and stood mear the restaurant trying to decide if I should try for food or just go right to the bar
a server came to me and simply said "How long do you have?" and I said not too long maybe 10-15min. He said "We can do that" and promptly seated me at a tabled with a "reseved" sign on it. I knew which wine I wanted to try so I ordered that (delightful WA state Riesling) and asked about the Pad Kao Mee - I wasn't entirely sure what was in this despite knowing it was a Thai noodle based dish (eg Pad Thai which I love) he explained it was the veggies stir fried on the noodles,and that was fine so I ordered that, he suggested maybe some S&P squid too and he didn't have to ask me twice. It maybe took 2 mins to get the menu and do all that. He poured wine and provided water another minute or so later.
The lounge was pretty busy as you'd expect with a bunch of QF (and OW) flights all departing around this time.
Then just after this as I was waiting and playing on my phone *another* server stopped by and said "You wondered about the Pad Kao Mee? Here's what it looks like" and she showed me the dish she was delivering to another table. I was SO IMPRESSED by this level of service and co-ordination!!!!
Then I swear 5-6 min later a *chef* himself brings out both the S&P squid (yum!) and the Thai dish (delicious!) to my table and I was eating when boarding was called. I was absolutely blown away at the willingness to help get me seated and fed and the teamwork between the servers and the kitchen to get me a hot fresh meal in about 10 minutes flat. I enjoyed a (fast-ish) eat and finished up as they called final boardin and I departed.
You know, per a thread some months back about tipping in this lounge, I would have left those guys a big tip for that really lovely and well organised level of service. Bravo !